Step back and relax. Review all issues. Define priority by considering who is impacted, what company business is involved, how many employees are involved or will be impacted, and when this starts being an issue. You will surely have to talk and have input from your boss about insides you may not know. Communicate with people that work will be impacted about what will happen and that you are putting all your effort into getting it resolved. Then, you can start tackling one job at a time.

I tend to make a checklist to verify I address every concern and need. I always verify that I check ever box and I find it’s less pressure for me to see myself checking the boxes as I go instead of juggling the tasks in my head.

Take it one step at a time. Step back, take a breath. Most instances is first ticket created is first ticket served. Always follow the urgency of the client's ticket.

Priority goes to most data sensitive and demanding roles of users. Additionally, a spreadsheet is created for end users to sign into and an estimate of repair is given based on needs of units with a realtime update that end users can log in and track.