Follow need-to-know principles, both inside and outside the organization. Transparency is good, but a company-wide notice maybe not, if the breach is the result of a malicious insider. Notification of various parties, including potentially regulators, may be required, and ideally you've previously documented all such "in case of" obligations. This last is an area where customers bringing custom requirements is a challenge, but ideally, when things hit the fan, you can generate a comprehensive response, and not have to dig around in contracts to find security addenda and customer POCs you hadn't thought of since the deal was signed.

- Ensure that the correct facts are shared and speculation is avoided. The details should be shared on basis of need to know as per the internal processes and regulatory/ legal requirments (to internal stakeholders, external customers, regulators etc) - Provide a detailed view on steps taken to contain and investigating - Explain how stakeholders are affected. - SME support and provide actionable steps and assistance for resolution and impact reduction (e.g., reset passwords, mitigation steps, teams that would support). - Provide details about plans to strengthen security and prevent future issues. - Continously monitor and provide updates to key stakeholders periodically till resolution of the issue.Keep the communication channels open

Para comunicar-se de forma transparente e responsável diante de uma violação de segurança, siga estes passos: Notificação Imediata: Informe os stakeholders assim que a violação for identificada. Detalhes da Ocorrência: Explique o que aconteceu, quando, e como foi descoberto. Medidas Tomadas: Descreva as ações imediatas para conter a violação. Apoio Oferecido: Indique como você está apoiando os afetados. Prevenção Futura: Compartilhe os passos para evitar futuras violações

My perspective prioritizes timely disclosure, ensuring all affected stakeholders—customers, employees, and partners—are informed as soon as accurate information is available. Communication should be clear, empathetic, and action-oriented, addressing the nature of the breach, its potential impact, and steps being taken to resolve the issue. It’s also important to outline preventive measures to avoid future incidents, demonstrating accountability and a commitment to improvement. Transparency fosters trust, even in challenging situations.

When a security breach occurs, curiosity & anxiety can ripple through both the internal & external organization ecosystem. Transparent and responsible communication is crucial: Internally Inform Key Stakeholders: Promptly notify all relevant stakeholders & internal teams about the breach. And ensure everyone understands their specific roles in addressing the breach. Externally Notify Affected Parties: Promptly inform affected individuals or customers. Clearly explain what happened, what data was affected, and the steps they should take to protect themselves. Maintaining trust and demonstrating a commitment to security and societal responsibility requires a very transparent communication strategy.

In cybersecurity incidents, clear and responsible communication is essential. Transparency about the situation, timely updates, and actionable guidance for affected stakeholders demonstrate accountability. Sharing how the issue is being addressed and steps to prevent future breaches not only manages the crisis but also reinforces trust in your organization’s commitment to security.

During a crisis, clear and responsible communication is key. Start by promptly assessing the situation and confirming facts to avoid misinformation. Be transparent, acknowledging the issue, its impact, and your ongoing response. Use simple, consistent language and provide actionable steps for affected parties. Regular updates, even if there’s no new information, demonstrate accountability and build trust.

In my opinion, handling a security breach requires swift and transparent communication. It’s important to promptly inform all stakeholders, acknowledging the issue and detailing the steps being taken to resolve it. Clear instructions on how it may affect them and what actions they should take build trust. Regular updates throughout the process ensure responsibility and accountability.