Clashing of client feedback with design direction can be problem of plenty. We must strike a win-win situation for running project smoothly. We must address the concerns of client with proper technical studies and shall be open to accept any suggestion which will improvise the design for achieving ultimate project goals. We can deep dive into the alternate solutions which will meet client requirement as well as design directions. Finally, It must be made clear to avoid any further changes in design direction post adapting a new solution.

If the feedback was not available or taken into consideration during development of the project definition or firming up design basis, too bad for the client as wells as the design contractor/consultant. However, genuine efforts should be put to accommodate his feedback, with some consequences passed on to him also for awakening late.

Ask questions and actively listen to grasp their goals and motivations, as client feedback often reflects broader objectives/constraints they may not have fully articulated. After understanding their perspective, assess if the feedback aligns with the project’s goals. If it does, evaluate if the requested changes introduce risks that could harm these goals. Communicate concerns clearly, using data/scenarios to illustrate potential impacts. In cases where changes may reduce design quality below your standards, consider if it still meets project and industry requirements. If compliant, even if not ideal, just accept this compromise, as long client needs and regulatory standards are met.

As a Project Manager, I view client feedback as an opportunity to refine project outcomes. My approach involves active listening to understand their concerns and conducting a technical assessment to evaluate alignment with project goals. I transparently communicate the implications of changes, using data to clarify impacts on cost, timeline, and quality. Through collaborative discussions, I aim to balance their input with project objectives, finding solutions that minimize risks while enhancing outcomes. Agreed changes are documented to ensure clarity. My goal is to foster a win-win scenario, respecting client input while safeguarding project integrity.