Como você pode garantir que as histórias de usuários sejam inclusivas para todas as partes interessadas?

We need to identify all stakeholders upfront through brainstorming & interview them directly when writing stories to capture needs. Have stakeholder representatives actively participate in story refinement and prioritization. Define clear acceptance criteria based on stakeholder feedback. Review stories in Sprint reviews with diverse stakeholders and gather feedback. Segment users into personas and write stories for each. Ask "who does this impact?" to remind yourself of stakeholders. For complex stories, break them down to address specific needs. Label stories with applicable stakeholders. Prioritize stories delivering value to multiple stakeholders. Document stakeholder input and acceptance for traceability.

Before writing a user story . The problem statement should be well defined and that well defined problem statement should be converted to an epic . Once we have the epic as a problem statement we should then break that into user stories and each user stories should be shippable.

Diverse Representation: Ensure representation from various stakeholders in story refinement sessions. Feedback Loops: Actively seek feedback from different stakeholders throughout the development process. User Personas: Create inclusive user personas to represent a wide range of user characteristics and requirements. Accessibility Considerations: Integrate accessibility requirements to cater to users with diverse needs. Regular Collaboration: Foster ongoing collaboration and communication with stakeholders to maintain inclusivity. By incorporating these practices, you can ensure that user stories consider the perspectives and requirements of a diverse range of stakeholders.

We groom stories collectively with Product manager, owner, Business analyst, Tech lead, QA Lead, UI lead. BA or product owner drives the story while QA analyses all possible test cases, Tech lead validates feasibility and estimates.

Make sure that the user story creation process is inclusive and encompasses a wide range of stakeholders. This should involve the end-users, product owners, developers, designers, testers, customer support, and anyone else who has a stake in the product's success.

Stakeholder identification cannot be done based on user stories (alone). As a team, you are working on a product or service that delivers value to someone happy to pay your company for it. Map out that value stream customer_start-to-customer_end. Then identify the supporting (dev and ops) value streams that enable you to deliver to the customer. This step is often overlooked by product teams as they incorrectly assume 'Agile makes everything fast' but we shouldn't overlook the ecosystem. Any of the teams in those streams are also potential stakeholders.

I feel the most crucial aspect is the ability to see the big picture of all impacted systems and therefore the teams. My success mantra, 1. Identify and classify stakeholders into different buckets responsible, accountable, consult and Informed 2. Identify the use cases 3. Prepare the RACI matrix 4. Conduct user story sessions and walk through the use cases 5. Notice that solution design is not part of the drill yet. 6. Once you have the consensus, then start with the solution architecture This way you not only ensure full coverage but also keep the business and all stakeholders informed.

The process of identifying and comprehending stakeholders should not be considered as a one-time event. It's a continuous process that changes as the project progresses. As the project progresses, you may discover new stakeholders or notice changes in the objectives and expectations of current ones. As a result, it is critical to keep open lines of communication and evaluate your stakeholder analysis on a frequent basis to ensure that your user stories continue to reflect the dynamic landscape of stakeholder needs and aspirations. This adaptable approach will ultimately add to your product's or service's success and relevance throughout its existence.

Always ask who is missing from our view of stakeholders. We are often too quick to finalise the list only to find later on we wished we had thought of someone else. Easy to say but with a little more honesty by all involved can leave ego and self centred gain at the door.

You need to have updated Stakeholder Mapping , based on that interview the stakeholders , invite them in grooming sessions and try to align them with the product vision and create empathy map based on different personas, Here you need to embed element of design thinking in Agile and then create the user story in concurrence with all stakeholders so that the incremental software provides value to stakeholders,

Identify stakeholders Collaborate in user story creation Elicit, validate, and prioritise requirements Use techniques like workshops, surveys, and feedback sessions Conduct user testing for valuable input Ensure alignment with stakeholder needs and expectations Prevent omission of crucial details or assumptions

In my experience, it's essential to engage in collaborative discussions with a diverse set of stakeholders, including representatives from various backgrounds and demographics. Regular reviews and feedback sessions, along with stakeholder involvement in testing and prioritization, ensure that inclusivity remains a priority.

During grooming/refinement, make sure stakeholders are present, so that they review the story then and there itself. If you feel stakeholders aren’t required for refinement session, then possibly invite stakeholders for intake meetings and get required information, which will help in creating story during focused refinement.

1. Hold a kickoff meeting to align all stakeholders with the project objectives, scope, and plan. 2. Set up a communication framework for different stakeholder groups, taking into account the frequency, methods, and content of communicated information. 3. Conduct periodic review meetings with stakeholders to inform them about occured changes, discuss progress challenges, and gather their insights.

To involve stakeholders in creating inclusive user stories, start by designating diverse representatives from stakeholder groups. Hold regular workshops and solicit feedback throughout the user story development process. Encourage stakeholders to participate in usability testing and maintain a continuous feedback loop. Conduct empathy-building exercises for the development team and utilize collaborative tools for remote contributions. Document stakeholder input and express appreciation for their contributions. These actions ensure that stakeholders' perspectives and needs are integrated into user stories, fostering a more inclusive product development process.

I like the concept of story thinking. The act of considering how your well crafted story will be heard by others. Yes I’m talking empathy and consideration to feel what your words may sound to the other person. Not just the words you used - it might be visual - but the emphasis and ‘what’s in it for them’ aspect.

Involving your stakeholders allows them to provide feedback, understand decisions and assumptions. One thing that is important is to make sure to document any decisions and assumptions that are made and the rationale. You never now when assumptions may change, lets take pre & pos Covid. Assumptions that were made pre may now have shifted, having everything document can assist in future interactions or addressing new challenged.

In our journey of crafting internal business applications, we've prioritized identifying diverse stakeholder personas. A key practice has been including 'super users' for each persona. These super users represent their groups' voices and actively shape our product. They're involved in creating product backlog items and participating in sprint reviews. They also engage in backlog refinement activities. This approach ensures our applications reflect a range of perspectives. As a result, we develop solutions finely tuned to each stakeholder group's specific needs. This practice enhances product inclusivity and fosters a culture of collaboration. It also promotes shared ownership among our internal teams.

Listening Actively, Demonstrating Empathy, and Ensuring Inclusivity—across cultural, regional, and linguistic dimensions are vital elements when crafting user stories.

The first thing is to create personas. Start by creating detailed personas for each type of user or stakeholder. Personas should include demographics, goals, needs, pain points, and other relevant characteristics. Second, clearly define and understand each stakeholder's role in the product or system. What are their responsibilities, constraints, and motivations?

Special attention to unconscious bias when drafting user stories. Most of the times the groups assigned to drafting these fall within the same technical capabilities, business knowledge, backgrounds, etc. Make sure you ask for people to review and possible come up with extreme-user cases and make sure to apply the "child eyes": question, question, question! If possible try to go out and see users in their environment and identify their pain points.

I use a simple framework - given to me by a great friend Isobel Rimmer - that hopes me think about the story, Point - what is the main point I’m trying to convey . Not several just one. Story - how can I make this point come alive with evidence Point - and this is the killer. So what does my point and story mean to the other person. What do I want them to do about it.

Perform stakeholder analysis before you begin a release and sprint. This will allow you to analyze who needs to be involved and when.

Love this. I abbreviate into what skin in the game is involved. Gains and losses. Using empathy mapping and other techniques to tease out the key points. Too much time is wasted by avoiding to consider ambiguity and confusion at the expense of compelling sounding narrative. May I say BS?

Expecting teams to meet all six criteria might overwhelm them, so prioritize according to importance: VITSNE – a big, valuable story is better than a small, worthless story.

I find the INVEST criteria extremely useful but sometimes hard to apply and get multiple stakeholders to follow. Personally I find MoSCoW method a much easier method for a simple and easy four-step approach to prioritizing requirements which assist in an initial screening before applying the INVEST criteria.

Working closely with delivery teams, I've discovered the immense value of the INVEST criteria. It's a tool that not only empowers teams but also guides them in effectively splitting stories at the right moments. This method is grounded in our collective experiences and observations. It encourages teams to refine user stories, ensuring they are independent, negotiable, valuable, estimable, small, and testable. Adopting this approach has significantly improved our communication and continuous improvement processes. It's been pivotal in achieving outstanding results and enhancing overall team performance.

Love this, the world is not static, technology is not static, users are not static, so your user stories cannot be static. Make sure your user stories follow-up that evolution and mature and improve rather than being set in stone.

Collaboration: Involve diverse perspectives in safe environment. Empathy: Understand varied needs. Iterative Feedback: Continuously validate.

Schedule regular meetings with the team and stakeholders to review the user stories. Use these meetings to gather feedback on the user stories. These types of sessions should be frequent in an agile environment. Encourage stakeholders to raise their concerns and suggestions. Make sure that user stories are clear and concise and still align with the overall project goal.

Regularly reviewing and refining user stories is essential. Treat them as dynamic and evolving, not fixed. Engage stakeholders for feedback and suggestions, and adapt stories based on developments during the project. This iterative approach keeps user stories up-to-date and valuable for stakeholders.

To ensure user stories are inclusive of all stakeholders, start by conducting thorough research and gathering diverse perspectives. Engage in open dialogues with team members, customers, and end-users to understand their needs, goals, and pain points. Encourage empathy and active listening to capture a broad range of viewpoints. Create a culture of inclusivity within your team and organization, where everyone's input is valued. Use techniques like personas, accessibility guidelines, and diverse user testing to address a wider spectrum of users. Regularly review and refine user stories to accommodate evolving requirements. Inclusivity isn't just a checkbox; it's a continuous commitment to serving all stakeholders equitably.

I get people to sit in silence and write down their understanding of a story. What it means to them and what would they do next. We role play sometimes by considering the stakeholders and can find useful gaps as we read the words. I do this to avoid loudest voices in a verbal exchange and to encourage true participation. Doing it in silence and anonymously creates an interesting vibe before people start reading out their thoughts.

Individual user stories don't need to be inclusive of all stakeholders as each user story is ideally written with a different customer or user person in mind. User stories are end user functionality so are written more from an end user or customer perspective rather than stakeholder (how is the work getting on and when will it be done) perspective. The stakeholder concept often relates more to project management rather than agile delivery. Holistically though you need to consider the balance of different customer needs so that meeting one group of customer needs does not disadvantage another group of customers (e.g. disabled people)

First, involve a diverse group of stakeholders in the user story creation process, including end-users, developers, designers, and testers. This helps gather a wide range of perspectives and needs. Secondly, use clear and non-technical language in user stories to make them accessible to everyone, avoiding jargon that might exclude certain team members. Additionally, prioritize accessibility and usability considerations within the user stories, ensuring that the product accommodates individuals with different abilities. Regularly review and refine the stories with input from all stakeholders to address any concerns or issues. Inclusive user stories foster better collaboration & ultimately result in more accessible and user-friendly products.

Agree on a strong definition of done signed off by the various diverse stakeholders. Without agreed elaborated features, we are wasting valuable sprint capacity and diminishing shareholder value

If you've identified other stakeholders that you want input from, you may have to tailor specific questions and prompts to get their input. However, user stories don't need to be relevant to "all stakeholders". Focus on one or two personas - they need to be deeply understood by those directly impacted by them, or those who will work on them. The rest can and should settle for understanding the broader goals, objectives, or even just the vision of what the user stories relate to.

It feels like the premise is wrong, or inclusivity is tied to the wrong level of abstraction. What we want at the stakeholder level is a team that is deliberate in deciding where to invest. We want that team to be inclusive. I found the best outcomes are achieved when stakeholders can see the whole problem and some of them realise that adding work for their area will not improve the overall system, so they purposely deprioritise the work in their area. (E.g. it makes little sense to focus on achieving more sales if the bottleneck is the amount of stock that can be produced). The resulting direction will be specific, as will be the user stories.