Veja como você pode demonstrar sua habilidade de resolução de problemas para seus gerentes.

If this is an IT repeatable Major Incident you can review the past Incident tickets to read the notes entered. Find out the teams involved in resolving the issue. Was there a fix made? A work- around applied, lady documents if the issue used to walk the user through the situation? Involve the teams involved and find root cause and find a possible fix. If the fix has to be installed or servers updated it should go through Change Management. Teams involved/ Major Incident; Problem, Change and the resolving Team(s). Always do reviews of the fixers installed to be sure issue is resolved. Create any needed documentation for the Command Center, Service Desk and any other need to know teams.

When problems arise, start by accurately identifying the core issue. Gather data, analyze the situation using tools like the 5 Whys, and evaluate the entire process. Involve team members for diverse perspectives, and test solutions to find what works. For example, if customers complain about slow service, review the whole process rather than blaming staff. This shows you're a thoughtful problem solver who cares about finding lasting solutions.

- Identify the Problem: Determine the specific issue. - Gather Data: Collect relevant information to understand the problem's scope and impact. -Examples in Food & Beverage: Track inventory, review sales data, time service processes. - Present Data: Show concrete data to managers to validate the problem and its effects. - Strengthen Case: Use this data-driven approach to support your proposed solutions.

His many times has the problem happen in the past? What was fine to resolve? Is the issue repeating ? Gather data from the teams involved to review and create a fix of the situation.

- Analyze Solutions: Review data and consider potential solutions. - Examples: For food waste, consider menu adjustments, portion control, or staff training. - Evaluate Pros and Cons: Assess the advantages and disadvantages of each option. - Be Creative: Think outside the box to find innovative solutions. - Show Thoughtfulness: Demonstrate to managers that you’ve considered multiple scenarios, showcasing your sophisticated problem-solving skills.

Dig deep when you are resolving the issue. There may be an easy way out in the top of the investigation. Do not take it unless there has been a deep dive to find anything you may not have known. Do the best fix you can. It may not be the easiest but if it resolves the issue and it does not happen again it’s time to celebrate!!!

When communicating the data found of an issue have charts, metrics, documentation, data anything available to represent the problem. Discuss the fixes you have found that is backed up by the information found.

If you need resources - Business Analysts, Developers, Networking or the server team come up with time numbers for those involved do you can have hours approved to create the fix.