To address a customer dissatisfied with portion sizes, approach the situation with empathy and professionalism. Begin by thanking them for their feedback and sincerely apologizing for not meeting their expectations. Politely inquire about their specific concerns to fully understand their perspective. Offer a solution, such as providing an additional portion or suggesting menu items that might better meet their expectations. Assure them that their input is valuable and will be shared with the team to improve portion consistency. Follow up to ensure their satisfaction, leaving them with a positive impression of your commitment to customer care.

Tune in and Understand: the client for their criticism and apologize for their disappointment. Show real concern and understanding. Survey What is happening: Assess on the off chance that the piece sizes are reliably an issue or a one-time oversight. Offer an Answer: Give a free side dish or a rebate on their ongoing dinner to compensate for the piece size. Execute Input: Return to partition control practices to guarantee they meet client assumptions and change if important. Follow Up: Seek out the client to guarantee their interests were tended to agreeably. By making these strides, you show obligation to consumer loyalty and persistent improvement.

To start , a portion size should be clearly mentioned on the menu , for example a burger patty should be 5 ounces, a menu should clearly mention a 5 ounces burger patty , this is a non-negotiable and potential risk to get a hefty fine from the economy department if audited and not respected ! Next would be to investigate a portion size related complaint that is due to overcooking that did result in shrinking of the patty , in this case , you would need to apologize, offer a new burger to the customer and train your staff members on following the correct cooking time to ensure consistency in the future.

Como nutricionista gerente, priorizo a escuta ativa e empatia, para entender as necessidades e expectativas e reconhecer sentimentos e preocupações dos meus clientes. Além disso, realizo acompanhamento e melhoria contínua, verificando a satisfação e, caso ocorra, é importante registrar reclamações para melhorar os serviços, treinando a equipe para excelência. Transparência, comunicação eficaz e respeito são fundamentais!

Se um cliente reclamasse do tamanho das porções, eu ouviria com atenção e empatia, pedindo detalhes sobre sua insatisfação. Buscaria resolver de imediato, oferecendo um complemento ou ajuste no prato, dependendo da situação. Garantiria ao cliente que sua opinião seria repassada à equipe para avaliar melhorias nas porções e evitar recorrências. Caso fosse um cliente frequente, poderia acompanhar futuramente para assegurar uma experiência positiva e mostrar meu compromisso com a qualidade e satisfação.

Active listening and quick resolutions are key! We also proactively gather feedback and regularly review portion sizes to align with customer expectations and value perceptions.