Navigating conflicts between quality assurance and operations over new procedures requires open communication and collaboration. Facilitate discussions to align both teams on shared goals, such as efficiency and compliance, and use data to clarify the impact of new procedures on quality and operational performance. Pilot the changes on a small scale to address concerns and build trust, for a balanced approach ensures both quality standards and operational needs are met effectively!

-Understand the Conflict: Identify concerns from both QA (compliance) and operations (efficiency) -Facilitate Communication: Arrange open discussions to clarify misunderstandings and align priorities -Focus on Shared Goals: Highlight mutual objectives like quality, compliance, and productivity -Test and Adapt Procedures: Pilot new procedures collaboratively and use data to assess and refine -Build a Cross-Functional Team: Involve members from both sides to co-develop solutions -Provide Support: Offer training and resources to address operational concerns -Monitor Progress: Regularly review the outcomes and adjust based on feedback -Promote Collaboration: Foster a culture of teamwork through recognition and trust-building activities

Para lidar com o conflito, promoveria diálogo aberto para entender as necessidades de ambos os lados, destacando os benefícios dos novos procedimentos. Proporia uma implementação gradual, com testes e ajustes, garantindo acompanhamento constante e equilíbrio entre qualidade e produtividade.

First of all Quality is part of Operations. What the company needs to know and work togheter is that no matter from Quality, Engineering, Manufacturing, Marketing or Legal the new spec or procedures usually come either from certified Standards, Regulatory Agencies, Customer´s tech spec, laws, market, cost reduction etc must to be implemented and follow. It does not need conflicting or put energy on conflict, it´s necessary to communicate clearly and find the best way to implement quickly, it means with lower cost, more efficiency and more robust implementation. It´s a teamwork.

- Estabelecer uma equipe multidisciplinar para apoiar questões relacionadas à garantia de qualidade pode facilitar a gestão de conflitos. A sinergia entre as partes interessadas e, principalmente, o diálogo aberto entre os envolvidos promove o entendimento das necessidades e dos resultados esperados. Quando se forma uma equipe dedicada a atender às exigências normativas, desenvolve-se uma dinâmica situacional mais organizada, compreendendo o que precisa ser feito e a razão de se fazer.

Para navegar no conflito entre garantia de qualidade e operações sobre novos procedimentos, promova um diálogo aberto para entender as preocupações de ambos os lados. Facilite a colaboração para ajustar os procedimentos, equilibrando eficiência operacional e padrões de qualidade. Use dados para embasar decisões e alinhe todos aos objetivos do projeto, reforçando a importância de trabalhar juntos para alcançar o sucesso coletivo.

The first step in resolving a problem between Quality Assurance and production department is identifying its core reason. To discover common ground, discuss openly. Implementing solutions and fixing problems ensures that new processes are not only realistic but also adhere to fundamental principles, encouraging a sense of commitment and shared ownership. Plan to create high-quality products, resolve problems, and work together as an employee of a company. QA sets standards and provides production engineers instructions on how to follow them in order to get the desired outcome, which is a high-quality product.

✓ Open dialogue fosters mutual understanding, enabling both teams to articulate their perspectives and align on common objectives. ✓ By emphasizing shared goals, such as enhancing efficiency while maintaining quality, the discussion shifts toward collaboration rather than contention. ✓ Joint problem-solving ensures that new procedures are not only practical but also uphold essential standards, promoting a sense of shared ownership and commitment.