To highlight impact in a non-sales role, focus on achievements and measurable results. Use action words to describe how you improved processes, contributed to team goals, or solved problems. Quantify successes, like time saved or enhanced efficiency, and show how your contributions supported the organization’s objectives. This approach emphasizes your value and the meaningful difference you made.

Every Organization is going through a CRM conversion or is about to. The NEW CURRENCY in the workforce is the adaptability and grace needed to go through these conversions which never really work... they just lead to a series of Zoom calls and workarounds until that CRM is ultimately scrapped. Speak to your experience during your most recent CRM conversion as this transcends 100% of Orgs. Period!

Here are some additional recommendations: - Emphasize your problem-solving skills. - Highlight analytical thinking, communication, or technical proficiency. - Mention any relevant software, tools, or systems you’ve mastered. - Share examples of how you introduced creative ideas or processes that improved efficiency or addressed business needs.

For leadership resumes, focus on how you develop people, attract talent, work with other executives collaboratively, contribute to profits/revenues from your discipline, mitigate risk, build culture, and use your discipline to build clients/infrastructure.

To showcase impact in a non-sales role: Quantify Results: “Streamlined processes, reducing time by 25%.” Highlight Projects: “Led project, finished 15% ahead of schedule.” Show Problem-Solving: “Created tracking system, cutting errors by 30%.” Emphasize Collaboration: “Improved onboarding time by 20% with IT team.” Mention Recognition: “Awarded ‘Employee of the Quarter’ for boosting efficiency.” Focus on measurable improvements and achievements.

In a non-sales project, I optimized an internal workflow, reducing processing time by 30% and saving the team 15 hours weekly. By quantifying these improvements and showcasing my problem-solving approach, I demonstrated my impact effectively on my resume. Highlighting leadership in driving this initiative also emphasized my collaborative strengths.