To handle last-minute changes with a resistant supplier: 1. Understand their concerns: Discuss their issues to find the root cause. 2. Work together: Look for compromises that work for both sides. 3. Use your relationship: Highlight the benefits of continuing to work together. 4. Involve leaders if needed: Seek higher-level support to resolve the issue. 5. Have a backup plan: Be ready with alternatives to reduce risks. Stay calm, flexible, and focused on solutions.

Firstly, I will discuss with supplier and get the details such as bottle neck problem, late delivery of raw material from 3rd party, etc. If the problem or shortage from them, I will check and provide help with whatever resources that I have in contact. As example, they dont have raw material but I have, I will help to supply or loan it to supplier. If it unable to solve, I will check with my end the possibilities of postponing the project or production. Maybe my production line running the project in advance, so the delay from supplier can be accept. Come to worst, I will discuss with my customer and inform the delay of delivery. Whatever happen, I will discuss and meet the end with no penalty charge to my company due to lateness issue

Em uma situação de resistência do fornecedor é importante primeiro desenvolver uma comunicação clara e assertiva com ele, além de alinhamento das expectativas de ambas as partes. Por outro lado e, paralelamente a isso, é necessária a homologação de fornecedores alternativos, de modo a não passar por uma falta de materia-prima ou insumo e consequentemente prejudicar a produção.

To handle resistance from a key supplier in clinical research, I focus on clear and objective communication. First, I work to understand the root of the issue and discuss potential adjustments to align interests. I emphasize the importance of our work, which directly impacts lives, and explore alternatives to minimize risks—whether by renegotiating deadlines, adjusting processes, or involving internal teams for additional support. The goal is to turn the challenge into an opportunity to strengthen the partnership, ensuring quality and the continuity of clinical studies, always prioritizing patient safety and well-being.

Avalie o impacto: Determine como a mudança afetará suas operações e identifique as áreas mais críticas. Comunique-se internamente: Informe sua equipe sobre a situação e as medidas que estão sendo tomadas. A transparência ajuda a manter todos alinhados e preparados para ajustar suas atividades conforme necessário. Negocie prazos: Se possível, renegocie prazos com seu fornecedor para ganhar tempo e ajustar seu planejamento. Documente tudo: Mantenha um registro detalhado das comunicações e acordos feitos com o fornecedor. Aprenda com a experiência: Após resolver a situação, analise o que funcionou bem e o que poderia ser melhorado. Use essas lições para fortalecer seus processos e estar mais preparado para futuras eventualidades.

It is necessary to apply all requirements and audits before appointing any supplier. Even so, strategically it is necessary to have 2 approved suppliers. But the case here is a real point. It is worth having a frank negotiation and moving towards discontinuing the supplier.

When faced with an unexpected change from a supplier, I begin by quickly analyzing the situation to assess its impact and prioritize the necessary actions. I immediately communicate with the supplier to understand the root cause and identify possible solutions. If needed, I leverage my network or explore alternative options on the market to ensure operational continuity. Finally, I adjust schedules and realign priorities with flexibility to minimize disruptions and implement an effective and sustainable solution.

Mudanças inesperadas de fornecedores são desafiadoras, mas também uma oportunidade para mostrar resiliência e fortalecer processos. Aqui estão algumas práticas que adoto: 1. Manter a calma e analisar a situação: O primeiro passo é entender o motivo da mudança e avaliar o impacto nos prazos, custos e qualidade. 2. Ter um plano B: Sempre trabalho para manter uma base diversificada de fornecedores, priorizando parcerias estratégicas que possam ser acionadas em momentos de emergência. 3. Comunicação eficiente: Alinhar expectativas com todas as partes interessadas – equipe interna, clientes e novos fornecedores – é fundamental para minimizar ruídos e evitar interrupções. E você, como lida com essas situações no dia a dia?

All suppliers are vital to the success of building a product. However; there are those that we call "key". They are called "key" due to the service or product they supply is unique or potentially single threaded. If you follow my contributions, you know my number one most important element for success communication. Without communication, things will fail. If they are a key supplier, the Procurement Manager or Supply Manager needs to be speaking with them on the regular. If consistent communication exist, we can work to be proactive and not reactive a situation. If we miss the situation, I do the following 1. Schedule a meeting. 2. Discuss issue/resistance honestly. 3. Brainstorm remediation. 4. Work a solution that works for all.

From experience, navigating last-minute changes with a resistant supplier requires transparency and collaboration. For instance, during a critical project, we faced pushback on a delivery adjustment. By presenting detailed forecasts and aligning on shared goals, we negotiated a phased delivery schedule that met both parties' needs. This approach maintained trust and ensured project continuity.