1.KYC - Know Your Client : how and when the client likes to communicate is key - report format / style / timezones and holidays / religious observations of note 2. Regularly send updates to them and their key people on a pattern and level of detail agreed mutually 3. Establish a strong working relationship via the relevant right hand person/advisor 4. Be open to some element of ad hoc catch-ups to suit the client and team - then you are an extension of their team 5. Ultimately the more able you are to be proactive on 1-3 and reactive on point 4 (whilst still boundaried) the client will feel valued Happy client = happy life 🔒🙏🏼

Paying attention to their routines is the key. You have to know your customers to build a connection, there are times in a day when they are too busy for you and bugging them can be harmful to your relationship.

Some ways to get started: Keep a project plan which marks the time when you will need inputs from the client. Follow up according to those dates in advance. In a prior call, do emphasize the reason for needing timely updates. Make it easy for them to empathize with you. When asking for an update as well, mention the reason why you need it. Mention the consequences of not getting timely updates. Find a way that works best to connect with them. It could be an email, a whatsapp message, or a phone call. If there is no particular method, use a mic. Have an alternate person from the client's end to reach out to in case the POC is not reachable.

Para garantizar una comunicación fluida con clientes difíciles de contactar, establece canales y horarios preferidos desde el inicio de la relación. Utiliza herramientas como recordatorios automáticos, agendas compartidas y actualizaciones regulares por correo electrónico o plataformas de mensajería. Ofrece alternativas como videollamadas cortas o reuniones en horarios flexibles para adaptarte a su disponibilidad. Además, enfócate en aportar valor en cada interacción, demostrando que tu contacto es relevante y útil para sus intereses. Al ser constante y mostrar empatía por su tiempo, fortalecerás la relación y facilitarás una comunicación más efectiva y frecuente.

Os clientes são considerados um dos principais ativos de qualquer negócio, inclusive são a razão de sua existência! Por esse motivo, muitos empreendedores estão buscando melhorar dia após dia a questão de ter uma comunicação cada vez mais eficiente com eles! Sendo assim, podemos considerar esse desafio um fator essencial para a sobrevivência das empresas. Por esse motivo, é algo que merece uma atenção especial.

Established regular governance is a must have with your client. And content of each meeting should reflect the client’s needs. He/She is spending their precious time with you. It is your job to make this time worth it. As soon as it worth it you will not have issues to reach out your client for updates.

In dealing with a client who is difficult to reach, it's essential to have a well-structured communication plan. Determine when to communicate and establish their preferred communication methods. This ensures that you’re not only respecting their availability but also meeting them on a platform they find convenient. Additionally, utilizing meeting agendas is crucial. Share the agenda in advance so the client knows what will be discussed. This approach not only keeps the meetings focused and productive but also demonstrates your organization and respect for their time. It helps in building trust and ensuring that all necessary points are covered during the discussion.

Dealing with a client who’s hard to reach requires strategy and persistence: 1️⃣ Set Clear Expectations: At the start, agree on a communication schedule and preferred channels. Make it convenient for them—email, calls, or even quick updates via messaging apps. 2️⃣ Be Proactive: Anticipate their questions or concerns. Share concise updates with actionable points so they’re more likely to respond. 3️⃣ Utilize Tools: Use shared dashboards or project management tools to keep them informed in real time without needing constant back-and-forth. 4️⃣ Schedule Check-Ins: Propose fixed meeting times and confirm ahead of time to lock their availability. Remember, as they say in sales: "Persistence beats resistance."

Assuming I am consulting a client on a transformation initiative, In my experience, it starts with knowing who is who, and identifying the right stakeholder. Next, one should empathize with the stakeholder, understanding the big "WHY", Then one should help the client understand the importance of regular touch-points in driving closure & proper value realization. Then set up meetings and join them diligently, even for 5 minutes.