Koala Insurance

DAY 22 - Why we’re called Koala 🐨 Ever wondered why we chose the name Koala? It’s not just cute—it perfectly embodies everything we stand for. Here’s why: 🌍 Koala is written in the same way in any language Whether you speak French, Japanese, Spanish or English, Koala is always pronounced the same everywhere regardless of your language. Our name reflects our global vision: making travel protection simple and accessible no matter where you are in the world. ✈️ It evokes travel Koalas are endemic, meaning they only live in one country (i.e. Australia). So, for the whole world (except Australians), when we think of koalas, we think of exoticism and therefore travel. Koalas might not roam far, but they symbolize adventure, curiosity, and the spirit of exploring new territories. And that’s exactly what we want to inspire in travellers. 😌 And let’s be honest—Koalas are chill Koalas are famously laid-back, and so are we. We want to make life as easy as possible for travellers: no hassle, no stress, no complicated processes. With Koala Insurance, you can focus on enjoying your journey, knowing you’re protected, no matter what. Because let’s face it—travel should be about memories, not paperwork. And with Koala Insurance, it’s as simple as it gets. #KoalaTouch #WhyKoala #TravelProtection #SimplicityRedefined

DAY 21 - Insurance Lexicon #2: Excess As part of our daily posts, we’re decoding the often cryptic terms used in insurance. Today’s word: Excess. An excess is an amount the insured will pay out of pocket before their insurance coverage kicks in. It’s a way to share the risk between the insurer and the insured and decrease the price. For example, if your policy includes a €100 excess and your claim is €500, the insurer will cover €400 while you will have an outstanding balance of €100. 🌟 Why it matters at Koala Insurance: For some people, an excess can feel like a disaster—they’re already dealing with a disruption, and now they have to pay upfront too? At Koala Insurance, we’ve designed our products to avoid this: - For products requiring proof, we refund 100% of the claim—no deductions, no stress. - With Koala Flex, where you can cancel for any reason, we refund 80% or 90% of the booking but you can cancel without proof or justification. Whether you need to cancel for a serious reason or just a change of heart, Koala Insurance ensures you’re covered without the burden of an excess. #KoalaInsurance #NoExcess #FairFlexibility

DAY 20 - A massive news in the travel world We are thrilled to announce our latest launch with TUI Germany which joins forces with Koala Insurance to offer unmatched travel protection! ✨ ➡️ What is this partnership about? TUI Germany and Koala Insurance have partnered to enter a new era of travel confidence. Flights are designed to be non-refundable, with Tui Flex, this is over. Everything becomes flexible to benefit from the utmost peace of mind. If you are booking on the Tui website (https://www.tui.com/flug), travellers will benefit from: ✨ Koala Flex: Full flexibility to cancel their trip without stress or paperwork, no matter the reason. ✨ Unmatched Peace of Mind: Focus on enjoying your trip while we handle the uncertainties. ✨ Seamless Integration: Booking your travel protection is as easy as ticking a box. We've integrated directly into TUI Germany’s booking process for a fluid experience. But that's not all: from Q1 2024, travellers will also benefit from Koala Change to have full flexibility to change their trip without proof or reason. These offers are available for booking flights on the TUI websites in Germany and Austria as well as on Itur.  🌟 Why we’re excited: TUI Germany’s commitment to customer satisfaction makes it the perfect partner for Koala Insurance. Together, we are setting new standards in travel protection, combining TUI’s expertise in operations with Koala’s innovative approach to customer care. This partnership isn’t just about offering another product; it's about transforming how travellers perceive and experience travel protection. With initiatives aimed at enhancing traveller flexibility and security, we are dedicated to improving the travel experience globally. 💌 Join us in celebrating this milestone: As we launched last week, we have just embarked on this incredible journey alongside TUI and we can't wait to help all the travellers eager to explore the world with added confidence. We would like to thank all the people who made this project possible during discussions over the past few months, shout out to Eva Karagianni, Jens Alker, Cheun-Yin Lam, Ramin Hinrichs, Klára Vostiňáková and the whole team! Stay tuned as we roll out more exciting features and benefits designed to make your travels stress-free and more enjoyable. #KoalaInsurance #TUI #Partnerships #TravelWithoutLimits #InnovativeTravel #PeaceOfMind

DAY 19 - Feature Spotlight: Tailor-made Pricing 💎 At Koala Insurance, we believe that one size doesn’t fit all. We already saw in a previous post how we are using Dynamic Offer to optimize the conversion rate but what about partners? In the insurance space, the market standard is reusing the same pricing for everyone and adjusting the commission depending on the size deals. This is not how Koala Insurance works. This is why we’ve introduced Tailor-made Pricing, an approach that balances fairness, profitability, and conversion. ❓ What is Tailor-made Pricing? When we speak with one prospect, we always ask for historical data to analyse their actual performance and patterns to fine-tune pricing. Regardless of the deal size, we allow everyone to not overpay their protection and ensure a win-win partnership for everyone. If one prospect does not have historical data, we are using data coming from comparative players to ensure competitive pricing. ✨ Why it works: By applying our Tailor-Made Pricing, our partners benefit from: - Higher Conversion Rates: Prices that reflect real-world behaviour resonate with travellers - Long-term pricing: By analysing the expected behaviour before the launch, the price is designed to last while offering competitive protection - Partner-Friendly: We handle the analysis and adjustments, so it’s seamless for you. Tailor-made pricing is among the reasons why Koala Insurance has a 100% retention rate since we launched in 2018. With Performance-Adjusted Pricing, we’re not just selling protection—we’re building a system that works for everyone. #KoalaTouch #PerformancePricing #TravelInnovation #BoostConversion

DAY 18 - Flexing with TUI: Protection for modern travellers 🌟 Today, we're thrilled to share insights and unveil our partnership with one of the European travel leaders: TUI for their brand First Choice 🚀 💡 Why did First Choice (TUI) choose Koala Insurance? In a dynamic travel market, flexibility remains a key factor in booking decisions, especially for packages booked months in advance. With their new rebranding, First Choice sought exceptional flexibility to enter the market with a bang. This is why First Choice (TUI) came to us and asked for: - Offering unmatched flexibility to their customers - Stimulating long-term bookings - Giving immediate trust in the latest TUI rebranding Enter Koala Insurance with Koala Flex rebranded First Choice Flex for travellers. ✨ What does First Choice Flex offer? - Package protection: We protect the hotels and transportation - Ultimate flexibility: Cancel up to 2 days before check-in - Best refunds: 100% of cancellation fees, no questions asked - Effortless cancellations: 1-click cancellation inside their customer interface - Fast refunds: Processed in under 5 days 📈 Results: We are only at the beginning of this strategic partnership launched in 2024, but the first performance indicators are there: - 100% of customers are reimbursed within 5 days for stellar customer satisfaction - A strong incentive for long-term bookings to book trips with the peace of mind of being 100% refunded in the event of cancellation This partnership is a win-win: First Choice (TUI) not only empowers travellers to book confidently but also enhances loyalty and boosts revenue for First Choice. We want to thank Abi Devaney, Eva Karagianni, Emily Myers and the whole TUI team for their trust 🙌 First Choice Flex represents more than just flexibility; it's a commitment to adapting travel to modern needs. We're proud to partner with First Choice (TUI) to deliver this innovative solution and to transform travel one flexible booking at a time. #FirstChoiceFlex #Koala #Travel #Flexibility

DAY 17 - Turning Chaos into Happy Travellers ✈️ Let’s face it—flight delays and cancellations are a nightmare. But what if they didn’t have to be? Enter Koala Insurance's Flight Disruption Compensation (FDC), the game-changing solution that transforms travel hiccups into instant wins for your customers. With FDC, your travellers get instant compensation—no excuses, no fine print, no hassle. Just smooth sailing, even when flights are grounded. 🛡️ Why FDC is a Game-Changer: 💶 Revenue Booster: Earn extra revenue per booking while offering travellers peace of mind. 🎯 Customer Loyalty Magnet: Turn frustrated travellers into lifelong fans with proactive, hassle-free compensation. ✨ Why Travellers and our Partners love FDC: ✅ Real-Time Action: We track disruptions and notify travellers once their flight lands ✅ Instant Gratification: Cash compensation in their hands faster than they can say “delayed again” ✅ Zero Headaches: Forget about proof, paperwork, or endless calls, we proactively contact travellers with 0 proof required ⚡ Why It’s a Win-Win for Everyone: - Fully customizable to match your brand and customer expectations - Covers every unexpected trip disruption you might face - Integrates seamlessly into your system 🗓️ Want to turn travel disruptions into an opportunity to shine? Let’s make it happen: https://lnkd.in/gC4JTJg6 Say goodbye to frustration and hello to happier customers and bigger revenues #TravelDisruptionSolved #KoalaTouch #CustomerDelight #ProactiveSolutions #RevenueGrowth #TravelInnovation

DAY 16 - A Year of Protection 🌍 This year, we’re proud to share a major milestone: Koala Insurance has protected 250,000+ travellers around the globe! From business trips to dream vacations, our mission to make travel worry-free resonates far and wide. 🚀 🌟 Some stats we love about our impact: - Travellers coming from 16 countries trust Koala Insurance for their journeys. - 0% silence rate: we have reimbursed 100% of travellers who claimed our products - 1M+ trips are made stress-free with Koala Insurance’s innovative solutions - Coverage spanning all travel verticals: flights, hotels, ferries, trains, tailor-made trips, and more ✅ Why travellers trust Koala Insurance: - Hassle-free claims process with instant refunds and no paperwork - Customizable and flexible coverage options that adapt to their needs - A reputation for turning travel uncertainty into confidence 📈 Looking ahead to 2025 We’re just getting started! With every traveller we protect, we’re building a world where exploring the globe is stress-free and full of possibilities. To everyone who has trusted us—thank you for being part of our journey. Together, we're making travel better for everyone 🐨 #KoalaTouch #TravelProtection #Innovation #PeaceOfMind

DAY 15 - Technical integration at Koala Insurance 🚀 At Koala Insurance, we provide flexible options for integrating travel protections into your business, tailored to meet your needs. Let's have a look! 🌐 1. API Integration How it works: Sell insurance directly through your website in real-time. The API provides seamless automation, no human intervention, and access to dynamic pricing for personalized offers. Benefits: Natively support A/B testing and our Dynamic Offer, plus have access to all our products in one integration. Best for: Partners seeking a fully automated solution. 📄 2. CSV Submission How it works: Periodically submit a CSV file containing sales data and reuse your existing tools to sell travel protections. Benefits: Minimum efforts for maximum results. Best for: Partners looking for a fast, affordable setup or an interim solution before full integration. 🚦 3. External Funnels for High-Traffic Partners How it works: Koala Insurance can create a fully optimized external funnel outside your website for clients with substantial traffic. This funnel captures leads and converts travellers with tailored messaging and seamless navigation. Benefits: Zero technical integration. Best for: High-traffic partners looking to expand reach and drive higher conversions without disrupting their core website. Koala's solutions are designed to fit your business and scale with your needs, whether you choose API for real-time integration, CSV for quick deployment, or an external funnel for maximum conversions. 🗓️ Ready to see how Koala can elevate your revenue? Let’s chat: https://lnkd.in/gC4JTJg6 #KoalaTouch #IntegrationSolutions #API #CSV #CustomFunnels

DAY 14 - Choosing the right flexibility Cancellation for Reason? Cancellation for Any Reason? What does it mean? What are the differences? Today's post is to highlight the difference between the 2. 💡 Cancel for Reason Cancellation for Reason allows any traveller to cancel their trip until the last minute in case of unforeseen circumstances beyond their control. Key product benefits:  - Cancel right until departure - Attractive pricing - Up to €80,000 refund However, this product requires supporting documents and administrative paperwork - quite the opposite of the second product. 💡 Cancel for Any Reason Cancellation for Any Reason allows any traveller to cancel their trip up to 3 hours before departure no matter the reason. Key product benefits:  - No Reason - No Proof - Instant Refund The product is more premium compared to Cancel For Reason but offers much better cover and an instant refund process. Whether you are looking for Cancellation for Reason or Any Reason, whatever your choices, we’ve got you covered at Koala Insurance 🐨 #KoalaTouch #TravelFlexibility #TailoredInsurance #RedefiningTravelInsurance

DAY 13 - Feature Spotlight #2: Koala Branding or White Label 🎨 Flexibility isn’t just for travellers - it’s for our partners too. When you partner with Koala Insurance, we empower you to choose how to integrate our innovative protections between 2 options: 🐨 Koala Branding: Leverage our established reputation, instantly building trust with your customers. We handle all communication and payments, ensuring a seamless and worry-free experience. 🎨 White Label: Integrate Koala’s products into your ecosystem under your brand identity. We give you the best practices to communicate with your customers, while we support you by refunding payments and helping establish a smooth process. A great solution for improving your NPS while generating revenue! Why it works: 🛡️ Built for trust: Whether through our branding or yours, travellers enjoy a reliable and hassle-free experience. 📈 Tailored to you: Choose the approach that aligns with your operations and customer relationships. ✨ Proven success: By offering our travel protections, our partners benefit from the best NPS in the travel protection market Regardless of your goals, we will always find a way to deliver seamless value to your customers. 🗓️ Ready to see how Koala can elevate your revenue? Let’s chat: https://lnkd.in/gC4JTJg6 #KoalaTouch #WhiteLabelSolutions #PartnerBranding #TravelInnovation #CustomerExperience