Voici comment vous pouvez collecter et analyser des données lors de la résolution de problèmes complexes.

Whenever you are faced with a new project, you always need to define AND clarify the reason for the project. Are you trying to describe a situation? Are you trying to uncover underlying problems? Are you seeking to make a process or program more efficient? By understanding what the goals are, you'll be better able to understand how to address the situation at hand, what data needs to be gathered, who the primary audience is, etc. And again, never forget to clarify. Whatever you think you know, go back to the audience, understand what goals are trying to be achieved, and base your approach on that.

Objective: Clearly define what you're trying to achieve. This could involve improving efficiency, reducing costs, or enhancing customer satisfaction. Identify KPIs: Determine key performance indicators that will help measure progress towards your goals. Clarify Objectives: Engage with stakeholders to ensure a shared understanding of the goals. This helps in focusing efforts and avoiding irrelevant data collection. Example: In a project to reduce customer complaints, the goal might be to decrease complaints by 20% within six months. KPIs could include the number of complaints per month and customer satisfaction scores.

For quantitative data, you can construct surveys in such user-friendly programs as Qualtrics, Survey Monkey, and Jotform. With a low sample size and low number of survey questions, you can even use these programs to collect data and do some basic analysis for free. Qualitative data that is collected via audio or visual tools can be transcribed into words which can then be analyzed in such programs as MAXQDA, Dedoose, and NVivo. These programs allow you to analyze data collected in survey "other" responses, open-ended survey questions, individual interviews, and focus groups.

Objective: Gather data that is relevant and useful for achieving your goals. Methods: Use surveys, interviews, observations, or existing records. Types of Data: Collect both qualitative and quantitative data for a comprehensive view. Data Integrity: Ensure accuracy, reliability, and ethical collection of data. Example: To understand customer complaints, you might collect data through customer feedback forms, interviews, and existing customer service records.

Objective: Transform raw data into meaningful information. Tools: Use spreadsheets, statistical software, or data visualization tools. Analysis Techniques: Look for patterns, trends, correlations, and anomalies. Contextual Understanding: Interpret data within the context of the problem. Example: Analyzing customer complaint data might involve categorizing complaints, identifying common issues, and tracking trends over time.

For quantitative data, Qualtrics, Survey Monkey and Jotform have some basic analysis and graphing functions. Quantitative data collected in these programs can be exported into Excel, SPSS (Statistical Package for the Social Sciences), and Tableau formats, which have more advanced analysis, graphing, and data visualization capabilities. For qualitative data, MAXQDA, Dedoose, and NVivo allow you to extract themes and do cluster analysis. These programs can assign positive, negative, and neutral categorization of themes, which can be useful in political research such as candidate polling data, or market research such as customer satisfaction data.

Objective: Make sense of the analyzed data and derive actionable insights. Contextual Analysis: Consider the implications within your team or organization. Bias Consideration: Ensure objective interpretation by considering different perspectives. Strategic Insights: Use insights to inform decision-making. Example: If data shows that a significant portion of complaints are about product defects, you can infer that improving product quality should be a focus.

Objective: Develop and put into practice solutions based on data insights. Action Plan: Create a detailed plan outlining steps and resources needed. Team Engagement: Communicate the rationale behind decisions to foster buy-in. Execution: Implement changes systematically. Example: Based on the analysis, you might implement a new quality control process and train staff on identifying defects early.

Objective: Track the effectiveness of implemented solutions. KPIs Tracking: Use the identified KPIs to measure progress. Continuous Improvement: Make necessary adjustments based on ongoing monitoring. Feedback Loop: Regularly gather and analyze new data to refine solutions. Example: Monitor the number of customer complaints monthly and adjust strategies as needed to ensure a continued decrease.

This section is for sharing any other insights or tips that may not fit into the previous steps but are valuable for data-driven problem-solving. Example: Emphasize the importance of maintaining a data-driven culture within the organization. Encourage continuous learning and adaptation based on data insights.