Votre équipe est réticente à la confidentialité des données. Comment pouvez-vous les convaincre de son importance ?
Pour que votre équipe s’engage dans la confidentialité des données, insistez sur sa pertinence dans leur vie personnelle et professionnelle. Voici des stratégies pour changer leur perspective :
- Mettez en évidence les conséquences réelles des violations de données, telles que les pertes financières ou les atteintes à la réputation.
- Donnez des exemples de la façon dont la confidentialité des données peut conduire à la confiance des clients et à un avantage concurrentiel.
- Proposez des sessions de formation qui démystifient les lois sur la confidentialité des données et montrent des moyens simples de s’y conformer.
Comment avez-vous réussi à communiquer l’importance de la confidentialité des données à un public sceptique ?
Votre équipe est réticente à la confidentialité des données. Comment pouvez-vous les convaincre de son importance ?
Pour que votre équipe s’engage dans la confidentialité des données, insistez sur sa pertinence dans leur vie personnelle et professionnelle. Voici des stratégies pour changer leur perspective :
- Mettez en évidence les conséquences réelles des violations de données, telles que les pertes financières ou les atteintes à la réputation.
- Donnez des exemples de la façon dont la confidentialité des données peut conduire à la confiance des clients et à un avantage concurrentiel.
- Proposez des sessions de formation qui démystifient les lois sur la confidentialité des données et montrent des moyens simples de s’y conformer.
Comment avez-vous réussi à communiquer l’importance de la confidentialité des données à un public sceptique ?
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The most important thing is to educate your employees. They need to clearly understand the importance of the issue. Be sure to tell them about previous failed examples so that they understand what the consequences are if they do not respect data privacy. Another solution is to get a commitment letter from people who are directly involved with the data so that they understand the importance of protecting it.
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-Real-World Examples: Think of a data breach like someone breaking into your house and stealing valuable items. It causes financial loss and damages your reputation. -Customer Trust: Just as you trust a friend who keeps your secrets, customers trust companies that protect their data. This trust can lead to more business and a competitive edge. -Practical Training: Imagine learning simple habits, like locking your door, to keep your home safe. Similarly, understanding and following data privacy laws can protect sensitive information.
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Educating your team about data privacy isn’t just about checking a compliance box—it’s about shifting mindsets and creating shared responsibility. Resistance often comes from a lack of understanding, so start by showing them the bigger picture. Share real, relatable stories of companies that faltered and the ripple effects—lost trust, damaged reputations, even careers derailed. But don’t stop there. Invite your team to own the solution. A commitment letter isn’t just a formality—it’s an opportunity to anchor the importance of their role in protecting your customers and your brand. When education, clarity, and accountability align, resistance transforms into responsibility.
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Resistance to data privacy often comes from a misunderstanding of its relevance. Here is how I approach such situations: 1️⃣ Making It Personal: I start by connecting data privacy to personal stakes. When the team sees how breaches could affect them directly, the concept feels less abstract. 2️⃣ Framing It as an Opportunity: Beyond compliance, I position data privacy as a strategic advantage—building trust with customers and setting us apart from competitors. 3️⃣ Empowerment through simplicity : I avoid jargon, instead, I focus on actionable steps that make it easy to implement and sustainable data privacy. Simplicity removes the fear of complexity.
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Convincing a team to value data privacy requires making it relatable. As a 28-year-old Nigerian using CRM in sales, I’ve tackled this by showing how privacy directly impacts success. I shared examples of companies losing customers and money to data breaches, emphasizing that trust drives sales. With CRM tools, I explained how respecting privacy builds stronger relationships, increases repeat business, and ensures compliance with laws like NDPR. To make it practical, I organized simple training sessions to show how easy compliance can be. Once the team saw how protecting data benefits both customers and sales outcomes, they embraced it fully. Trust is key!
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The team should understand the importance and business risks related to the leakage of data. Talk about mandatory laws and regulations in nature for them to understand the criticality of data. Start with simple issues such as password sharing and emails. Make the team own what they do and be responsible of the same
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Prashik Gaikwad
Global Data & Process Compliance Manager (Control Tower) at DHL Global Forwarding
(modifié)Think as an individual, where everyone wants to keep their personal data very much private.. So that people around do not misuse it. You have to think of it in the same way while working on your organisation’s data. If any breach occurs, your organisation is likely to be affected and this will affect both, not only you but your colleagues too. With this very simple example you can educate your team of the importance of data privacy.
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When you introduce jargon, it often creates resistance. My approach would be to simplify the terms to make them more accessible and encourage acceptance. I would begin by helping people understand the importance of data privacy at a personal level—showing them how it affects their daily lives. Then, I would expand on its broader implications at the macro level, highlighting its impact on the business and the company as a whole. During the initial phase of implementation, I’d introduce a reward system that doesn’t necessarily have to be monetary in nature.
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Such things happen, here is how I do: Risks:We'd discuss real-world examples of data breaches and the severe reputational and financial damage they cause, emphasizing the impact Legal & Ethical Obligations:I'd clearly communicate the legal frameworks like GDPR and industry best practices we must adhere to, stressing our ethical responsibility to protect customer data Customer Benefits: We'd discuss how respecting data privacy enhances customer trust, improves brand reputation, and ultimately leads to stronger, long-term relationships Practical Training: We'd implement training programs on data security, responsible data handling, and compliance with relevant regulations, empowering the team with the knowledge and tools to act responsibly
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I’ve found: Real-World Consequences: I highlight the tangible impacts of data breaches, such as financial losses and reputational damage, to illustrate the stakes involved. Customer Trust and Competitive Advantage: I share examples of how strong data privacy practices can enhance customer trust and provide a competitive edge in the market. Training and Education: I organize training sessions to demystify data privacy laws and demonstrate simple compliance methods, making it accessible and relevant.
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