Comment éviter les doublons et la confusion lors de l’utilisation d’outils et de plateformes pour la collaboration entre équipes ?

The right tool(s) can vary with each project. For small teams working on small-scale projects, email and chat might be enough. As the scope of the project grows, more complex tools that allow for task management, data visualization, and performance tracking are likely to be needed. It's a good practice for project managers to stay knowledgeable about tools that may help their team work with efficiency and transparency. However, they must also avoid "shiny object syndrome" as frequent adoption of new tools can end up causing thrash. Train your team on a limited selection of tools for communication, data tracking/visualization, CRM, task management and include these methods in the team charter to get everyone's alignment.

Sometimes in big companies there will be different tools for the same purpose in different divisions. Get these differences on the table in the planning phase of the project. Look to the enterprise and use the tools they support. Clarify roles using a RACI for use of these tools and cross collaboration will be a lot smoother

Tools are always a contentious topic, everyone has their favourites. It's really important to maintain focus on what and how you want to achieve your collaboration outcomes. I've seen people in a few large corporations just go straight to installing what they like without the targeted collaboration. There needs to be a concerted effort to ask: 1. What functionality do we need to meet our outcomes? 2. What products will meet, or be close to meeting, the requires functionality? 3. Do we currently have one of the potential products? If so, use it. Don't add another product for someone to maintain. 4. If not, pick the product which has a good reputation. Paying that extra price could be worth it.

Uptake across the entire team can be problematic but also very important. To help, the benefits need to be highlighted and celebrated early and often. If people can see value, they are more likely to engage with it. If it comes across as just another thing to add to their workload, it is less likely to be taken on.

Also, celebrate success! The majority of people want to do what's right and accepted by others. If they feel good for doing something, they are likely to do it again.