Ante una situación así, mi enfoque ha sido siempre actuar desde la transparencia, la empatía y el compromiso. Me tomo el tiempo para escuchar activamente sus preocupaciones, reconociendo el impacto que la situación pudo haber tenido en ellos, soy clara al asumir responsabilidad, si corresponde, y presento un plan de acción concreto para resolver el problema o compensar cualquier inconveniente. Reconstruir la confianza no es inmediato, pero cuando te enfocas en demostrar con acciones que el cliente es tu prioridad, los resultados siempre llegan. Para mí, estos momentos son una oportunidad de fortalecer la relación y demostrar que somos aliados, incluso en los desafíos.

A ORYS possui 4 chaves que norteiam todas as nossas ações e relações (clientes, colaboradores e fornecedores). São elas: Transparência, Credibilidade, Eficiência e Resultado. A ordem das chaves é extremamente importante, pois a busca por uma delas nunca deve ser obtida com a quebra de nenhuma anterior. Por isso, na nossa visão, a conquista/ perda da Credibilidade (Confiança) se dá através da presença/ ausência de Transparência. Ou seja, se houve problema de confiança, certamente deve ter havido um problema de transparência. Intensifique a transparência e será possível resgatar a confiança.

Losing trust with a client is rough, but you can bounce back. Open communication is key, so explain what happened and accepting the mistake own up to any mistakes. Show them you are actively fixing things and committed to earning their trust back. Most importantly, follow through on your promises..

Whenever this type of situation arises best move is always step back and try to recall your over all conversation since from its inception because recalling conversation makes your 50 % work easy. Process related trust : always give a glance about your organization's SOP Financial Trust : if you have committed some vague amount then this occur always be figure specific Offering Trust : This is common as you committed to offer X and client expected Y always be transparent among problem statement & your solution offered Among all this situation Rapport always play a vital role. Be accountable to your commitment Be transparent in every aspect I would be very specific with client and discuss what shortcoming is being a hurdle to take decision.

Be honest, fall on your sword, and take ownership. Sometimes, bad things happen. I've often found that clients will be very forgiving if you are upfront with them, are engaging, and help them problem-solve the concern. When this becomes an issue, when you duck for cover. Say something like this: "First, I want to apologize. This is not how you wanted things to go, and I take ownership. It is also not how I expected it to go. I want to assure you that you are not alone and that I will stand right by your side until it is right. I don't expect you to trust me. Rather, I will be here to earn your trust back, as, at this point, it is the only thing I can do. Are you open to me owning this and working to make it right?"

Para recuperar la confianza de un cliente, sugiero estos pasos: Escuchar activamente: Tomaré tiempo para entender sus preocupaciones y mostrar empatía. Reconocer el problema: Admitiré el error y asumiré responsabilidad. Ofrecer soluciones: Proporcionaré opciones claras para resolver el problema de manera rápida y eficiente. Comunicar claramente: Mantendré al cliente informado durante todo el proceso. Mejorar continuamente: Implementaré medidas para evitar futuros problemas similares. Con estas acciones, puedes demostrar tu compromiso con la satisfacción del cliente y la calidad del servicio.

Being the POC of the client, at first it is important that the trust is not broken which involves honest commitments. However after a breach it is a complex process that requires careful consideration and a thoughtful approach which involves: - Acknowledgement of the breach. - Taking responsibility. - Take Action to Prevent Future Issues. - Initiate the matter to upper management.

Wird das Vertrauen eines Kunden erschüttert, ist schnelles, aber überlegtes Handeln gefragt. Eine ehrliche, transparente Kommunikation ist essenziell, um die Situation zu klären und Missverständnisse auszuräumen. Dabei sollte man Empathie zeigen und das Anliegen des Kunden ernst nehmen. Es gilt, konkrete Lösungen anzubieten und Verantwortung zu übernehmen. Zuverlässigkeit und langfristige Konsistenz sind entscheidend, um das Vertrauen zurückzugewinnen. Wichtig ist auch, proaktive Schritte zu unternehmen, um zukünftige Probleme zu vermeiden und den Kontakt kontinuierlich zu pflegen.

To regain a client's confidence, I would: Apologize sincerely and take responsibility. Understand their concerns and let them express their feelings. Explain what went wrong and how it happened. Provide a clear plan to fix the issue and prevent it from happening again. Keep my promises and update them regularly on progress. Ensure consistent, high-quality service moving forward.

I've been through this many times, and have resolved trust issues many times. I always acknowledge their concerns. I give them a sounding board for their issues (i.e. tech support ignored them or was rude, sales guy didn't "get it", etc). Once they blow off steam, they'll be ready to talk. Then I ask them if they still want to move forward with a really solution. If you let them get their frustrations out, they usually say they do. Then, the rest is actual simple -- just solve their actual problem.