La deuxième étape pour prévenir ou résoudre les conflits consiste à établir une boucle de rétroaction entre les ingénieurs logiciels et les testeurs d’assurance qualité. Le retour d’information est essentiel pour améliorer la qualité et les performances du logiciel, ainsi que pour identifier et corriger les bogues, les erreurs et les défauts. Cependant, la rétroaction peut aussi être une source de conflit si elle n’est pas livrée ou reçue de manière constructive et respectueuse. Par conséquent, il est important de suivre une certaine étiquette de rétroaction, comme donner une rétroaction dès que possible, être spécifique, objectif et factuel, utiliser la rétroaction positive et négative de manière équilibrée, utiliser la
tag to highlight the code snippets, screenshots, or logs that illustrate the feedback, avoiding blaming or criticizing the person but focusing on the issue and solution, asking for clarification or explanation if needed, and thanking the person for their feedback. Expressing your willingness to cooperate and improve is also important in order to ensure that feedback is delivered in a constructive manner.
###### Implement a conflict resolution process
The third step to prevent or resolve conflicts is to implement a conflict resolution process that can help the software engineers and QA testers address and resolve any disagreements or disputes that may arise during the software development and testing phases. This process should start by identifying the source and nature of the conflict, clarifying the facts and opinions involved. Then, each party should listen to the other's viewpoint and acknowledge their feelings and emotions. It is important to focus on the common interests and goals, avoiding personal attacks or judgments. After that, generate and evaluate possible solutions, weighing the pros and cons of each option. Finally, negotiate and agree on a mutually acceptable solution, documenting the action plan and responsibilities. The process should also include follow up to monitor the implementation and outcome of the solution, providing feedback and support.
###### Foster a collaborative culture
The fourth step to prevent or resolve conflicts is to foster a collaborative culture that can enhance the relationship and trust between the software engineers and QA testers. To do this, you should create a shared vision and mission for the software project, with defined roles and expectations for each team. Furthermore, offering opportunities for cross-functional learning and knowledge sharing, such as workshops, seminars, or mentoring programs can be beneficial. Encouraging teamwork and cooperation through pair programming, code reviews, or joint testing sessions is also important. Additionally, recognizing and rewarding the achievements and efforts of each team, as well as celebrating milestones and successes of the software project can help build a collaborative culture. Moreover, soliciting feedback from each team and involving them in decision-making processes is essential. Finally, organizing social activities such as games, quizzes, or parties can help break the ice and build rapport.
###### Seek external help
The fifth step to prevent or resolve conflicts is to seek external help if the internal methods are not effective or sufficient. External help can come from a variety of sources, such as a mediator to facilitate communication and negotiation between software engineers and QA testers, a coach to provide guidance and advice, a trainer to deliver training and education, and a consultant to offer expertise and insights. All of these sources can help the software engineers and QA testers reach a fair and satisfactory solution, develop their skills and competencies, learn new tools and techniques, and improve their processes and practices.
###### Review and improve
The sixth step to prevent or resolve conflicts is to review and improve the conflict management and resolution strategies and outcomes. This can help software engineers and QA testers assess the effectiveness and efficiency of the conflict resolution process, as well as evaluate the impact and results of the solution. Additionally, it can provide valuable feedback to learn from, identify best practices, and implement changes for improvement. Finally, it can also be used to monitor the progress and outcomes of the software project.
######Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?