Comment alignez-vous votre approche de résolution de problèmes avec les objectifs de votre client?

Understanding the problem from the client's perspective is essential for aligning problem-solving approaches with their goals. This begins with active listening and asking detailed questions to grasp the full scope of the issue, the client's objectives, and any underlying concerns. It's crucial to establish a clear and comprehensive understanding of what the client considers a successful outcome. This involves not just focusing on the immediate issue but also how it fits into their broader strategic goals. By aligning with their vision, you ensure that the solutions you propose are relevant, address their needs effectively, and contribute to their long-term success.

To align your problem-solving approach with your client's goals: 1. Understand Client Goals:Clearly grasp their objectives and priorities. 2. Clarify Requirements:Break down goals into specific, actionable requirements. 3. Collaborate on Solutions:Work with the client to develop and evaluate potential solutions. 4. Align Solutions with Goals: Ensure chosen solutions address their specific needs and objectives. 5. Communicate Clearly: Keep the client informed and transparent about progress. 6. Seek Feedback:Regularly check in to adjust solutions as needed. This approach ensures that your solutions are effectively tailored to meet the client’s goals.

Ask the client to present what they think the problem is with a series of simple questions. 1. What is it? - Is it a concern, challenge, opportunity etc? 2. Why does it matter? - Effect on income, people, customers, future, family, timing, environment? 3. What is the origin and context? - Who are the players? What forces are at work? (economic, technological, political etc) Why is this happening now? 4. What have you already done so far? Options pursued or rejected. 5. WIBNI - Wouldn't It Be Nice If - Ideal outcome - what's desired. Next you reframe the problem from fresh perspectives. Ask questions based on what's been shared so far. This is best done in a small group with diverse perspectives and experiences.

What you want from a goal defining model is that it feels easy to use by both you and the client. As low friction as possible. There are lots of models for setting goals: GROW and STEPPA are good examples. STEPPA includes the emotional aspect which is fundamental to understand if motivating someone to take action. Pick a model that works for you - that's what's most important.

Diverse perspectives generate powerful insights and drive rapid growth. In my experience the best solutions always come from collaboration between people with different backgrounds, experiences, and skills. If you can bring groups together to generate solutions then you should. If you can't then try to take on the role of different stakeholders - clients, staff, suppliers, competitors, put yourself in as many different positions as possible and allow any suggestion to be voiced.

All decisions, especially when tackling problems, have a strong emotional element. Start with understanding how the client is feeling about the problem. Use this to define the problem and THEN the goal. Aligning a solution approach is then much easier. You can actively explore what "works" for the client as you understand their action preferences. But it all starts with a clear understanding of the problem and the goal.