Enhance your business strategy with Safricloud’s innovative solutions! Schedule a product demonstration today and explore how our state-of-the-art technology can help you save time and money, equipping you with the essential tools for accelerated growth. Book a demo here: https://lnkd.in/db2Jktnk #Safricloud #CustomerExperience #CustomerSuccess #CustomerEngagement #GenesysCloud #TransformBusiness
SAFRICLOUD
Technology, Information and Internet
eThekwini, KwaZulu-Natal 377 followers
We are all about Cloud Based platforms to deliver exceptional Customer Experiences.
About us
SafriCloud is a market innovative leader enabling organisations from different verticals to collaborate, communicate and benefit from improved service experience, increased productivity and reduced operational costs. SafriCloud measures its’ success by how it improves customer’s productivity and revenue growth in a simple and efficient way. Beyond a customer-centric approach, we strive in advising through innovative solutions that are best-of-fit, scalable and in line with organisational goals while reducing costs. SafriCloud offers simple and innovative solutions designed to allow customers to grow through a scalable and flexible architecture. We provide PureCloud Services that allow organisation to centralise their communication and collaboration environment. Collaboration and Communication Services are built on True Cloud Architecture with Geo-Redundant Infrastructure for reliability and scalability. SafriCloud VoiceConnect provides lowest Domestic and International Call Rates using dynamic voice routing. Voice Traffic is routed dynamically to operator’s networks using secure trunks and voice protocol standards connecting users without losing any voice quality and reducing call costs. SafriCloud empowers Call Centres to Accelerate Business Productivity, innovate customers and agents’ experience with PureCloud Engage. SafriCloud Value Added Services compliments call centre organisational strategies in improved productivity and increased profitability. Some of our services include: • Enterprise Cloud PBX with PureCloud Communicate • Call Centre on Demand (CCoD) and Business Continuity • Call Centre Agent Learnership and Training with EduPower Academy • WORKSPACE is our End-to-End Design, Implementation and Management of new Corporate Environments.
- Website
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http://www.safricloud.com
External link for SAFRICLOUD
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- eThekwini, KwaZulu-Natal
- Type
- Privately Held
- Founded
- 2016
Locations
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Primary
Get directions
24 Flanders Dr
eThekwini, KwaZulu-Natal 4302, ZA
Employees at SAFRICLOUD
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Leona Raghubeer
IT Support Team Lead at SafriCloud (PTY) LTD
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Nokuthula Simelane
IT Support Engineer at Safricloud (PTY) Limited at SafriCloud (PTY) LTD
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Shaun Cothill
Cloud Based Contact Centre Solutions | Digital Transformation Specialist | Creating long lasting Customer Experiences using Omnichannel Software |…
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Philani Goba
Information Technology Infrastructure Manager at SafriCloud
Updates
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As AI continues to shape customer experiences, the key is finding the right balance between technology and the human touch. By combining AI with human agents, both can work together to create a better experience for customers. When AI makes life easier for employees, it also strengthens customer service. It's no surprise that many CX leaders agree—AI adoption boosts employee engagement too. Email us - sales@safricloud.co.za Visit the Genesys Page: https://lnkd.in/d5HhZb3V #Safricloud #Inspirational #CommunicationForBusiness #Cloud #Future #DigitalTransformation #Technology #Software
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AI adoption may have its challenges, but the rewards are undeniable. In a survey of 1,000 CX leaders, 70% agree AI is a business imperative, with 27% already relying on it and 43% expecting it to be critical in the next two to three years. Despite challenges like information overload and complex implementation, the benefits of AI—better customer experiences, improved efficiency, and a competitive edge—clearly outweigh the difficulties. Email us - sales@safricloud.co.za Visit the Genesys Page: https://lnkd.in/d5HhZb3V #Safricloud #Inspirational #CommunicationForBusiness #Cloud #Future #DigitalTransformation #Technology #Software
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To our Safricloud Clients and Partners, please take note of our Festive Season shut down dates below: Shutdown Period: 20th December ‘24 - 6th January ‘25 #SouthAfrica #Communication #Safricloud #AI #AIForBusiness #Cloud #Future #DigitalTransformation #Technology #Software
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Automation would enhances customer service by: w - Speeds up responses, reduces errors, and boosts efficiency in customer service. - Enables personalised, consistent interactions across digital and voice channels. - Frees up agents for more complex tasks. - Improves self-service options and lowers costs. - Provides valuable insights to continuously refine the customer experience. Learn more: https://safricloud.com Connect with us today: 031 538 1999 #Safricloud #AI #AIForBusiness #Cloud #Future #DigitalTransformation #Technology #Software#Safricloud #CustomerExperience
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With automation, your business can optimise your customer service, increase operational efficiency, and enhance experiences. Now is the ideal moment to implement intelligent automation and stay ahead in today’s competitive landscape. Learn more: https://safricloud.com Connect with us today: 031 538 1999 #Safricloud#AI #AIForBusiness #Cloud #Future #DigitalTransformation #Technology #Software
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Safricloud, a trusted partner of Genesys, offers AI-powered self-service solutions that make your customer journeys smarter and smoother: - Enable AI-driven self-service across digital and voice channels. - Deliver hyper-personalised experiences in real time. - Use predictive insights to shift from reactive to proactive service. - Integrate AI bots to provide knowledge and support transactions. - Ensure seamless journeys with no dead ends. With Genesys AI, Safricloud helps businesses create efficient, personalised experiences for your customers #Safricloud #Inspirational #CommunicationForBusiness #Cloud #Future #DigitalTransformation #Technology #Software
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Chatbots provide your customers with 24/7 support, personalised experiences, and multilingual assistance. They ensure consistent service and offer self-service options, making interactions more convenient. With proactive support and omnichannel capabilities, chatbots improve your customers satisfaction and efficiency, while AI-powered bots continue to refine and tailor their responses over time. Book a demo here: https://lnkd.in/db2Jktnk #Safricloud #CustomerExperience #CustomerSuccess #CustomerEngagement #GenesysCloud #TransformBusiness
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When you do something exceptionally well, it doesn't just get noticed—it keeps people coming back and encourages them to share the experience with others. Delivering quality and genuine care in every interaction creates a lasting impression, builds trust, and turns customers into advocates who bring new faces along. https://lnkd.in/dP-ubT5Y #Safricloud #Inspirational #CommunicationForBusiness #Cloud #Future #AI #SpeechAnalysis #CallCentreExcellence
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AI is transforming customer experience by enabling businesses to deliver personalised interactions tailored to individual needs. It also helps identify and resolve pain points along the customer journey, streamlining processes and boosting satisfaction. As AI continues to evolve, it enhances how companies engage with customers, driving loyalty and stronger relationships. Visit the Genesys Page: https://www.genesys.com/ #Safricloud #Inspirational #CommunicationForBusiness #Cloud #Future #DigitalTransformation #Technology #Software
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