Symend

Debt recovery strategies don’t have to feel transactional or impersonal. At Symend, we believe in reshaping customer experiences in debt recovery through behavioral science. By studying the interactions between internal thought processes and external factors, we craft strategies that: ✔ Motivate repayment action ✔ Foster trust and build long-term loyalty ✔ Deliver better business outcomes Watch this 2-minute video to see how Symend drives value in debt recovery: https://lnkd.in/g7KPRAdq #DebtRecovery #RepaymentAction

Let’s face it: Generic payment reminders get ignored—a lot. Want to know how to stand out, grab attention, and motivate repayment action? 🤔In this quick video, we show you: Why personalized outreach boosts engagement How a “loss aversion nudge” inspires repayment What real results you can achieve—like 5x more conversions 📈 Stop guessing what works. Start seeing results. Watch now: https://lnkd.in/eeTEBvMH #RepaymentAction #PersonalizedOutreach #DebtRecovery

Are your collections strategies adding to decision fatigue? Your customers are already making countless decisions daily—don’t let repayment be an overwhelming one. Clear, empathetic, and tailored communication helps them take the next step with confidence. 🔑 Unlock the secrets to reducing complexity in collections and increasing recovery rates. Read the blog here: https://lnkd.in/ehGSDKum #DecisionFatigue #EmpatheticCollections

Every past-due customer has a story—what if you could change the ending? 🤔 At Symend, we use behavioral science to design 28-day delinquency management journeys that blend empathy and strategy—and drive repayment accountability. Imagine a journey like this: • Day 1: An empathetic message that enhances trust and builds connection. • Day 14: A tailored reminder to promote self-agency and inspire action. • Day 28: A final nudge refined through data insights and experimentation. The result? A positive customer experience and improved recovery rates. See how this works in action: https://lnkd.in/g7KPRAdq #DelinquencyManagement #BehavioralEngagement #TailoredSolutions

Could decision fatigue be affecting your customers’ ability to pay on time? Decision fatigue hits hard when customers face too many options or repetitive reminders– and that delays repayments and erodes trust. Simplify their choices and personalize outreach to reduce complexity and boost engagement. Discover how to make repayment decisions easier and more effective. Read more here: https://lnkd.in/ehGSDKum #DecisionFatigue #DebtRecoverySolutions #CustomerEngagement

What if a simple tweak to your payment reminders could 5x your conversion rates? 😯 Behavioral science is transforming debt recovery strategies. By understanding why past-due customers make—or avoid—payment decisions, you can achieve real results... like 15% lower attrition and 45% reduced call-related costs. Watch this 2-minute video to discover the science behind better collections strategies: https://lnkd.in/eeTEBvMH #BehavioralScience #DebtRecovery #CollectionStrategies

What if you could understand the “why” behind customer decisions and use it to drive real results in debt recovery? 🤔 Behavioral science isn’t just a buzzword—it’s a proven approach that combines psychology, data, and experimentation to influence decision-making. At Symend, we leverage behavioral science to: ✔️ Craft empathetic, tailored delinquency engagement strategies ✔️ Enhance past-due customer experiences ✔️ Drive better repayment outcomes by understanding what motivates behavior Discover how behavioral science can reshape how you engage with past-due customers: https://lnkd.in/g7KPRAdq #BehavioralScience #DebtRecovery #DelinquencyEngagementStrategies

💡 Are your payment reminders adding to your customers' decision fatigue? 35% of consumers are more likely than ever to ignore emails and texts—especially when overwhelmed by digital fatigue. Simplifying your messaging can reduce this friction and guide customers toward confident repayment decisions. See how clear, tailored communication improves debt recovery outcomes. Read the blog for actionable strategies: https://lnkd.in/ehGSDKum #DecisionFatigue #DebtRecovery

"Either you fit into the mold, or you shape something new." ⭐ Why did I decide to work at Symend? Back in 2020, when I started my first business and got into the startup world, I’d look at companies like Symend, and they were such a huge inspiration for me. These were companies that weren’t afraid to challenge the status quo with technology. But here’s the thing: it’s not easy. 💡 First, someone has to trust you enough to give you a shot, to let you show that you're worth trusting. It’s not about just showing up and trying to change things for no reason. As humans, we’re always creating. We create content, stories, moments. But to really create something meaningful, you have to think differently. And that’s the philosophy behind all of this: if we all did things the same way, nothing would ever change. That’s why being different, thinking outside the box, and being bold is so important. Now, imagine sitting down 10 years ago with a traditional debt recovery manager and telling them, "One day, there’s going to be technology that understands why someone can’t pay their bills at a specific moment—all without talking to a single person, just through digital tools." Ten years ago, that would’ve sounded impossible. Today, it’s real. But to make the impossible happen, you have to try things no one else is trying. That’s how I choose to live my life—not doing something just because “everyone else does it”, and not avoiding something just because no one else has tried it yet. So, to anyone out there trying something different that brings value, keep on doing it, you'll shape the future someday. 🤍

Don’t miss out—see why top collections teams are achieving higher recovery rates 📈 with a customer-first approach! The 4 Ps—personalization, proactivity, promptness, and people—are transforming debt recovery results across the industry. Discover how these strategies improve cure rates; provide better, sustainable customer experiences; and drive long-term success. Check out our blog: https://lnkd.in/d9Qk5B_R