RouteThis

RouteThis

Software Development

Kitchener, Ontario 9,140 followers

About us

RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs. When used by support teams, RouteThis helps to: - Lower average handle times (AHT); - Increase first call resolution rates (FCR); - Reduce no fault found tech visits and product returns; - Increase Customer Satisfaction (CSAT) and more.

Website
http://routethis.com
Industry
Software Development
Company size
51-200 employees
Headquarters
Kitchener, Ontario
Type
Privately Held
Founded
2013
Specialties
Analytics, Smart Home, Routers, Wi-Fi, Customer Service, IoT, Sales Support, Networks, Quality Assurance, Internet Service Providers, ISP, technical support, Telecommunications, and WISP

Locations

Employees at RouteThis

Updates

Similar pages

Browse jobs

Funding

RouteThis 4 total rounds

Last Round

Series A

US$ 19.6M

See more info on crunchbase