What's next for the Broadband industry in 2025? RouteThis CEO Jason Moore shares three key predictions in an exclusive video on the NextGenInfra.io YouTube channel. From gaining data visibility to driving process maturation for field teams, these insights are a must-watch for Service Providers looking to enhance their subscriber experience. Watch the video here: https://hubs.ly/Q031k1wL0
About us
RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs. When used by support teams, RouteThis helps to: - Lower average handle times (AHT); - Increase first call resolution rates (FCR); - Reduce no fault found tech visits and product returns; - Increase Customer Satisfaction (CSAT) and more.
- Website
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http://routethis.com
External link for RouteThis
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Kitchener, Ontario
- Type
- Privately Held
- Founded
- 2013
- Specialties
- Analytics, Smart Home, Routers, Wi-Fi, Customer Service, IoT, Sales Support, Networks, Quality Assurance, Internet Service Providers, ISP, technical support, Telecommunications, and WISP
Locations
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Primary
165 King St W
Kitchener, Ontario N2G 1A7, CA
Employees at RouteThis
Updates
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WiFi install quality has a huge impact on subscriber retention and support costs. So, what can you do to improve it? The short answer: Better data visibility and process improvement. Sounds hard? Our latest blog shows you the way. 👉 https://hubs.ly/Q030nWnY0
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RouteThis Certify is your secret weapon to deliver flawless WiFi experiences in 2025, starting with high-quality installations. Leading Service Providers are using our Quality of Install (QoI) Insights to gain unprecedented visibility data that helps boost technician performance and subscriber satisfaction. Want to see how it works? 👉 https://hubs.ly/Q030kHx50
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Getting WiFi installations right is no easy feat, but RouteThis Certify is here to help. Capture, Analyze and Optimize Quality of Install (QoI) metrics at scale for every residential install or repair visit. Let’s make every WiFi install count in 2025! 👉 https://hubs.ly/Q030kyGS0
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What an incredible year it's been! We gathered together to celebrate the season, reflect on our achievements, and look ahead to the exciting opportunities the new year will bring. Our holiday party was a perfect way to show appreciation for the amazing talent and hard work of our team. A huge thank you to our amazing People & Culture team for making it such a festive event, and thank you to everyone who makes RouteThis an awesome place to work! Wishing all our colleagues and customers a joyful holiday season! 🎄
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RouteThis is on the Broadband Pulse podcast! Our CEO Jason Moore discusses WiFi install and repair challenges for Service Providers with Lightwave+BTR editor-in-chief Sean Buckley. Listen in to learn how to capture, analyze and optimize Quality of Install metrics, and use a Process Maturity Model to improve your WiFi installation process. Give it a listen: https://hubs.ly/Q02_Zf-90
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We are thrilled to announce that RouteThis is a finalist in the 2024 Fierce Network Innovation Awards! Our CPE-agnostic platform RouteThis Certify has been recognized in the Analytics/Automation category for its ability to help technicians optimize residential WiFi installations and give operational leaders Quality of Install (QoI) Insights to continually improve process and field performance. Certify is the solution of choice for Service Providers that want to become a CX leader in the broadband industry, optimize every subscriber touchpoint and deliver flawless WiFi experiences from Day One. See the list of finalists: https://hubs.ly/Q02_DKdM0
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As strategic planning for 2025 is underway, leading Service Providers are focusing on delivering the best possible Quality of Experience (QoE) – starting with a high-quality WiFi installation on day one. If you’re not making WiFi install quality a priority for the next year, you’re missing out! Ready to stand out in a crowded market? 👉 https://hubs.ly/Q02_5yqY0
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Our latest webinar with Light Reading was a huge success! Thank you to everyone who joined, and if you missed it, or want a refresher, the recording is now available. Check it out for some great insights on how Service Providers can take their Wi-Fi installation process to the next level with the right data and insights. 🙌 Watch the recording: https://hubs.ly/Q02XhkNv0
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Great Wi-Fi starts on day one with a high-quality install. But to get there, you need to measure the right KPIs and continually improve your installation process. We’ve got lots of valuable insights to share on our next webinar with Light Reading this Thursday, October 31. Click here to register: https://hubs.ly/Q02Wj9zZ0 Jason Moore Michael Giannotta Jim Hodges