CSIO - Centre for Study of Insurance Operations

Happy Holidays from the CSIO team! We wish you all the best in 2025.

Looking to better educate your clients on cyber risk? Check out CSIO's new accredited course, "Cyber Insurance Essentials for Brokers: Understanding IT Quality and Risk Coverage," now available in our Professional Development catalogue. This course provides insight into how Cost of IT Poor Quality (COITPQ) and IT audits can help you determine the right cyber insurance policies for your clients. Start learning now: https://ow.ly/40QK50UsQMP This course is accredited in AB, BC, MB, ON & SK. #cyber #cyberinsurance #cybersecurity

Congratulations to our latest #DigitalMembers! Bryce Brucker, CRIS, CAIB - Aon Victoria Leveillee - BrokerLink Aneil, Neil Prasad - Riders Plus Insurance Melissa Cohoe, CAIB - Van Allen Insurance Inc. Mandy Ironside - Western Financial Group Melanie Hemmerling CAIB - Westland Insurance Group Ltd. Aaron Bradford - Wynward Insurance Group Complete six accredited courses at your own pace to earn CSIO's Digital Member Designation. You can also display this achievement as a badge on LinkedIn to demonstrate your digital insurance expertise. Start your Digital Member journey today: https://ow.ly/VmBI50UozyW

Join us at 2 pm ET for our webinar, "Broker Fundamentals for Cloud and Security," with CSIO's Brian Warkentin, Director, Solution Architecture and Technology. Discover how you can leverage cloud technology to enhance your business operations. Register: https://ow.ly/ZrsG50UnrZL #cloudtechnology #insurance #cloudsecurity

Congratulations to the six insurers that have achieved CSIO’s Compliance Certification by eliminating all Z-Codes (non-standard coverage codes) from their data exchange with brokers: Carleton-Fundy Mutual Insurance The Commonwell Mutual Insurance Group Groupe Estrie-richelieu Compagnie D'assurance (le) Max Insurance My Mutual Insurance Stratford Insurance Read more: https://ow.ly/iI7E50UozK5 #datastandards #compliance

Register for CSIO's next webinar, "Broker Fundamentals for Cloud and Security," on Wednesday, December 11 from 2-3 pm ET. CSIO's very own Brian Warkentin, Director, Solution Architecture and Technology, will provide expert advice on how using the cloud can benefit your business. Sign up now: https://ow.ly/HPkl50Ukn0a #cloudtechnology #cloudsecurity #insurance

CSIO's eDocs Implementation Steering Committee held their 24th and final meeting of 2024. The Committee meets bi-weekly to ensure the successful implementation of CSIO's updated eDocs codes and descriptions. This monumental industry initiative has seen increased adoption of CSIO's updated eDocs Standards. All BMS vendors and a number of insurers have programmed the updated eDocs codes and descriptions with many more preparing to deploy them into production. Clear and concise eDocs are significant for workflow efficiency, enabling brokers to quickly identify the nature of an eDoc in their BMS and save valuable time for customer-focused tasks. Thank you to the Committee's insurer, BMS vendor and broker representatives for your commitment to advancing eDocs standardization: Insurers: Aviva Canada - Yilmaz Teksin CAA Insurance - Janet Zhou Chubb - Karim Jina Commonwell Mutual Insurance Group - Justin Davidson, Joy Spier Definity - Michael Burton, Pamela Todd Gore Mutual Insurance - Matt Guild, Rebecca Jackson, Nasir Mahmood, Shane Mannion ICPEI - Bryan Harper Intact - Benjamin Kantanka Northbridge Insurance - Malvik Chhatbar, Dillon Johnson, Sonia Martin, Parth Mudgal Prysm Insurance - Kevin Trudel Max Insurance - Mike Burse Travelers Canada - Lori Pino Unica Insurance - Robert Tamburro Wawanesa Insurance - Diego Fridson, BA, PMP, PMI-ACP, Jason Mowat, Pedro Neves Vendors: Acturis Canada Inc. - Chris Lavelle Applied Systems Canada - Julie Gray-Matis, William Ma, Ken St. Andrews Cognition+ - Kurtis Ginzel, Jason Kraft Deloitte - Sriram Kumar, Kiruthika Murugesan Logiciels Deltek Inc. - David Larkin Rival Insurance Technology - Brian Canart, Garrett Erick, Rujuta Gandhi, Bhavesh Patel SEH Computer Systems Inc. - Akash Arunkumar, Robert Yorke Vertafore Canada - Natasha Joyal Brokers: Bauld Insurance - Megan Jennex CAIB Hons PROLINK - Sandra Willis Summit - Susan Gilbert Westland Insurance Group Ltd. - Denise Chadney CAIB CSIO Members: Catherine Smola, Kathryn Sinclair, John Cajayon, Daniel Filippelli #edocs #datastandards

CSIO's National Standards Working Group met for the final time this year to review submitted Maintenance Requests (MRs) for approval. The Working Group has made significant progress in advancing CSIO's Data Standards, ensuring they are clear and aligned with evolving business needs. Insurers and BMS vendors can submit MRs to request changes or updates to CSIO's XML and EDI Data Standards. This includes any MRs that insurers can submit to request the addition of new coverage codes to CSIO's Standards, eliminating Z-Codes (non-standard coverage codes) from their data exchange with brokers. Submit your MRs at: https://ow.ly/qS8f50UiZry Thank you to today's Working Group participants: Insurers: Cayuga Mutual - Daniel Miller Edge Mutual Insurance Company - Dave Martin ICPEI - Heman Lee, MCPM, PMP, CBAP Intact - Elizabeth MacInnis Optimum General Insurance - Maxime Balagny Portage Mutual Insurance - Brett Garnham Sandbox Mutual Insurance - Rylan Baun, Michelle Goetz, Shelley Kuzek, Evan Seabrook Travelers Canada - Michelle Sychangco Trillium Mutual Insurance Company - Tracey Long, ACIP, CRM L'Unique Assurances générales - Jean-David Sénécal Wawanesa Insurance - Diego Fridson, BA, PMP, PMI-ACP, Nick Lawrence, Pruthvi Pisati Vendors: Acturis Canada Inc. - Mitchell Guest, Chris Lavelle Applied Systems Canada - Carol Ambrose, Fred Barkhouse, Virginia Breton, Ashley Boroski, Julie Gray-Matis Guidewire Software - James McCully Logiciels Deltek Inc. - David Larkin SEH Computer Systems Inc. - Robert Yorke Associations: CSIO - John Cajayon, Viweahan Shanthasivam #datastandards #insurance

Sending documents to your customers can be challenging during the Canada Post strike. Fortunately, CSIO’s My Proof of Insurance (MPOI) solution provides a digital alternative to mailing paper documents. MPOI allows you to easily send electronic policy documents and proof of auto insurance (eSlips) to customers who can view them on any device, including their smartphone's digital wallet. The solution's bank-grade security ensures your customers’ information remains safe at all times. Sign up today: https://ow.ly/wR0O50Uj5ah #MyProofofInsurance #eSlips #CanadaPost

CSIO is hiring a Director, Data Standards Development and Implementation to play an integral role in advancing our strategic roadmap. Apply today or share with your network!