Kindly

✨ As this year is coming to an end, we wanted to take a look at some of 2024 highlights! ✨   🚀 We’ve had the privilege of welcoming 29 new amazing customers and 23 talented individuals to the Kindly team, as well as opening 2 new offices in Copenhagen and Amsterdam. Truly a year marked by growth, collaboration and innovation! Swipe along to see even more highlights ➡️ 👋 Thank you all for this year, we are more than ready for 2025!

⚽️ New case study with Unisport A/S! Our latest case study is now live, this time with one of Europe's leading football retailers, Unisport A/S! Kevin Ishøj shares some impressive results and let us in on their chatbot journey: 💬 52,2% of incoming questions are now handled by the chatbot. 🎯 Why they now have a “chatbot-first” customer journey. 📩 50% reduction in incoming emails - even while expanding into new markets. Learn more in the full case study on our website: https://lnkd.in/dSiJ3WEt

🧡 The Internal Chatbot of Fjordkraft: Meet Kompis! Carina Faye Bardhaj and Eirik Rutledal from Fjordkraft recently shared their journey with their internal chatbot, Kompis, in Kundeserviceavisen. Kompis supports Fjordkrafts customer advisors daily by providing quick answers to ensure consistency and customer satisfaction: “Now customers get accurate answers faster, which I believe is a significant contributor to higher customer satisfaction,” says Eirik Rutledal. 💚 8 out of 10 advisors say their workday has improved with Kompis. ⏰ Fjordkraft estimates that Kompis will save each advisor 15 minutes per day. ✅ Fjordkraft expects to increase the number of cases resolved during the first contact by approximately 17,000 cases per year. 💬 In only 2 weeks, the 55 customer advisors have asked Kompis nearly 1,000 questions. “That’s exactly what we hoped for—that they’d have it at their fingertips,” Carina Faye Bardhaj says. “Is simply a success, from start to finish,” Eirik Rutledal concludes. 🚀 We at Kindly are very proud of our partnership with Fjordkraft and excited to continue this journey! Read the full article here: https://lnkd.in/dJ9YjfGe 

🧡 The Internal Chatbot of Fjordkraft: Meet Kompis! Carina Faye Bardhaj and Eirik Rutledal from Fjordkraft recently shared their journey with their internal chatbot, Kompis, in Kundeserviceavisen. Kompis supports Fjordkrafts customer advisors daily by providing quick answers to ensure consistency and customer satisfaction: “Now customers get accurate answers faster, which I believe is a significant contributor to higher customer satisfaction,” says Eirik Rutledal. 💚 8 out of 10 advisors say their workday has improved with Kompis. ⏰ Fjordkraft estimates that Kompis will save each advisor 15 minutes per day. ✅ Fjordkraft expects to increase the number of cases resolved during the first contact by approximately 17,000 cases per year. 💬 In only 2 weeks, the 55 customer advisors have asked Kompis nearly 1,000 questions. “That’s exactly what we hoped for—that they’d have it at their fingertips,” Carina Faye Bardhaj says. “Is simply a success, from start to finish,” Eirik Rutledal concludes. 🚀 We at Kindly are very proud of our partnership with Fjordkraft and excited to continue this journey! Read the full article here: https://lnkd.in/dJ9YjfGe 

🚀 We were thrilled to host Kindly Conversations together with Voi Technology earlier this morning! 👏 Big thank you to Anna Tiberg & Katie Wilson from Voi for sharing their insights, experiences, and the results they’ve achieved so far. With impressive commitment and results, we are super happy and proud over this collaboration! 👀 We also heard from Gjermund Norderhaug 🟢 who did a live demo, presenting some new exciting features that we have been working on - setting new benchmarks in the transformation of customer support. 💚 Thank you to everyone who joined and made it an inspiring morning. We look forward to seeing you all again soon!

👀 Are you in Stockholm or Amsterdam the 19th of November? Then you should swing by one of our events with Voi Technology or Storyblok! Read more and register here: 🇸🇪 Kindly Conversations, Stockholm: 
https://hubs.ly/Q02Yb3DK0
 🇳🇱 Kindly Housewarming, Amsterdam: https://hubs.ly/Q02Yb3gk0

🇳🇱 We’re thrilled to announce the opening of Kindly’s new office in Amsterdam! 🎉 To celebrate this exciting step, we’re inviting you to a housewarming together with our friends at Storyblok! Join us for an evening of great conversations and good company over snacks and drinks. 📅 Date: November 19th 📍 Location: Vijzelstraat 68 1017 HL Amsterdam 🕒 Time: 5.00 PM 💚 Whether you’re already part of our journey or simply curious about Kindly and our mission to create the world’s most loved AI chatbots, we’d love to see you! Secure your spot here: https://lnkd.in/dsMZYt8K

🟢 Kindly Conversations is back in Stockholm, this time together with Voi Technology! 💡 Join us for an insightful session with Anna Tiberg (fd.Ekstrand) and Katie Wilson from Voi Technology as they take us along their AI chatbot journey—sharing valuable insights, challenges, and key learnings. 🔮 Our own Gjermund Norderhaug 🟢 will also share new features and discuss how you can harness AI to create smoother, smarter customer support. 🎙️ And of course, we’ll host a panel discussion covering everything you want to know about integrating AI into your customer support. 🚀 If you're curious about how AI can transform customer experiences, this is a conversation you won't want to miss! Register here to secure your spot: https://lnkd.in/dU6TDV6g

🎙️ Voi Technology Case Study, podcast version! 🎙️ 🚀 We have a new case study live on our website, this time with Voi Technology! 🎧 If you prefer to listen we have created a podcast version with the help of Google who we work closely with, using their NotebookLM! Tune in to discover how Voi: - Automates 59% of incoming inquiries - Achieves an 86% automation rate for their most common question - Maintains a 3.4% fallback rate 👀👂Listen to the full podcast and read the case study on our website for all the insights! Link in the comments👇

🚀 We at Kindly are proud to announce our partnership with Posten Bring AS! Posten Bring aims to utilize the latest generative AI tools by switching provider to Kindly and are now live across all markets where Posten Bring operates. “Posten Bring has experience with chatbot and voicebot since 2018 and we experienced that customers appreciate the value of getting help quickly around the clock. We see that Kindly's solutions and experience are important to achieving our ambitions going forward”, says Nora Steinvik, Director Posten Bring Customer Service Kindly will empower Posten Bring to handle customer inquiries more effectively, provide instant responses, and improve the overall customer experience. "We are excited to support Posten Bring in enhancing their customer communication through our chatbot," says Gunnar Bjørkavåg, CEO at Kindly. "This partnership is an excellent opportunity to showcase how our technology can transform customer service at scale, and we look forward to achieving great things together." Kindly wants to thank Posten Bring for their trust in this exciting partnership. We are honoured to work alongside Posten Bring and look forward to shaping the future of customer experience together! 🚀 🟢 Find the full press release at our website!