SquadStack

🎉We're super excited to share with our SquadStack Community that we have been featured in one of India's leading publications, The Times of India 🎉 🙌 A huge shout-out to Akhil George and the folks at #TimesofIndia and #TimesTechies for providing us with a platform to showcase our journey, achievements, and the impact we're creating in the industry. It's a privilege to be affiliated with you & we're elated by this opportunity. 👏 Check out our story and read how Apurv Agrawal talks of #AI in the highest regard and prepares us for the revolution it is unleashing in the country’s BPO Sector. Apurv effortlessly challenges preconceived notions about the telecalling / BPO industry and shares insights into SquadStack's culture of innovation and continuous collaboration. 👥https://shorturl.at/bmANT We also applaud the commitment and passion showcased by our army of telecallers. Your voices, experiences, stories, and passion for work, have not only inspired us but also countless others who now understand the value of the industry and the incredible individuals behind it. Pooja Gupta, Ashu Bedi, Priya Bhasin Onwards & Upwards from here! 🎉🔥 #SquadStack #MediaFeature #Innovation #Teamwork #Gratitude

Remote telesales brings undeniable benefits in cost management, scalability, and flexibility, but it also demands a sharp focus on data security. In 2024 alone, Indians lost over ₹1,750 crore to fraud, with 85% tied to financial crimes. The rise of remote telecalling has made robust data security and compliance measures more critical than ever. From phishing attacks to unregulated practices, contact centers without safeguards risk contributing to these alarming stats. So, the question is: Can remote telecalling ever truly be secure? Want answers? Read on ⬇️

What if you could increase your pre-due collections by 80% while delivering a seamless customer experience? One of India’s largest fintech companies did exactly that by leveraging SquadStack’s holistic telecalling model for smarter, scalable, and seamless collections. ✅ 95% lead connectivity ✅ ₹1.5 CR in total collections Want to know how we made it happen? Read the full story below!

The word hybrid is thrown around a lot these days, but does stitching AI into existing human workflows really count? Building seamless collaboration between AI and humans, right from the ground up results in a customer support experience that’s intelligent, empathetic, and smooth from start to finish. The latest edition of InnoWave dives deep into what separates true hybrid solutions from patchwork systems, and why this approach is the future of CX. Read the article to know more. #ai #cx #squadstack #innowave

As customer expectations rise, organizations face a complex challenge: delivering personalized, timely experiences while scaling operations. This is where AI-powered hybrid solutions come into play, blending the precision of AI with the emotional intelligence of human agents. In conversation with YourStory Media, our CEO, Apurv Agrawal, explores how this synergy is redefining sales and customer experiences. 𝐑𝐞𝐚𝐝 𝐌𝐨𝐫𝐞: https://lnkd.in/gtaU52Vg #SquadStack #MediaFeature #CX #AI #SalesInnovation

SquadStack helped Games24x7 reach 2L+ unique leads by setting up two on-demand campaigns in just five days. The results? 🚀 - 80% lead connectivity - 27k+ leads reactivated in just 3 days - Exceptional customer engagement Curious to know how we made it happen? Read the full story below ⬇️

Let's talk about Humanoid Agents 🤖✨ Did you know they drive 40% more engaging interactions than traditional voice bots, reduce operational costs, and boost CSAT scores by 20-30%? Introducing SquadStack's Humanoid Agent—an AI-powered innovation that speaks multiple Indian languages, understands deep consumer context, and autonomously identifies sales opportunities. The results? 60% lower operational costs and a 40% increase in sales opportunities. 📈 Curious to learn more? Give it a read ⬇️

AI is revolutionizing telecalling—reducing handle times, automating repetitive tasks, and boosting productivity. But as we embrace these advancements, are we overlooking the ethics? Our latest edition dives into the real challenges businesses face: ✅ Balancing AI-driven efficiency with the human touch. ✅ Building trust through transparency and empathy. ✅ Ensuring data privacy and eliminating biases in AI systems. This isn’t just about technology—it’s about designing AI systems that respect customer relationships while empowering humans. If you’re interested in practical steps businesses can take to use AI responsibly, or if you're just curious about how to merge innovation with integrity, this is a must-read. Also check out our CEO Apurv Agrawal's feature in Express Computer on Ethical Implications of AI in Telecalling, within. #AI #Ethics #CX #SquadStack #InnoWave

We’re thrilled to welcome Zepto to the SquadStack family! Excited to collaborate and create amazing opportunities together. Here’s to an empowering partnership and an impactful journey ahead! #SquadStack #Community #Growth #CX

Traditional CX solutions have often fallen short by being too limited to scale or too robotic to connect. We set out to change this and make a difference by offering both efficiency and empathy in one solution. Meet 𝐓𝐡𝐞 𝐇𝐮𝐦𝐚𝐧𝐨𝐢𝐝 𝐀𝐠𝐞𝐧𝐭—an advanced voice AI designed to handle complex customer interactions autonomously while engaging in natural, meaningful conversations and cutting costs. This isn’t just an upgrade; it’s the future of telecalling. The question is: will you embrace what’s next? 𝐋𝐞𝐚𝐫𝐧 𝐌𝐨𝐫𝐞: https://lnkd.in/gvf-mqkW