Saleschat.pro

𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐑𝐚𝐭𝐞 𝐯𝐬. 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧 𝐑𝐚𝐭𝐞: 𝐖𝐡𝐚𝐭'𝐬 𝐭𝐡𝐞 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐚𝐧𝐝 𝐡𝐨𝐰 𝐝𝐨𝐞𝐬 𝐢𝐭 𝐦𝐚𝐭𝐭𝐞𝐫 𝐭𝐨 𝐭𝐡𝐞 𝐨𝐮𝐭𝐛𝐨𝐮𝐧𝐝 𝐬𝐚𝐥𝐞𝐬 𝐭𝐞𝐚𝐦? The Ultimate Goal for Any Outbound Sales Team?  Attract Leads and Convert Them. Two key metrics measure your sales team's efficiency in achieving this goal: 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐑𝐚𝐭𝐞 𝐚𝐧𝐝 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧 𝐑𝐚𝐭𝐞. Though they might seem similar, each offers distinct insights into your sales performance. 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧 𝐫𝐚𝐭𝐞 ≠ 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐫𝐚𝐭𝐞: 𝐋𝐞𝐭’𝐬 𝐛𝐫𝐞𝐚𝐤 𝐢𝐭 𝐝𝐨𝐰𝐧  📞 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧 𝐑𝐚𝐭𝐞 This is when the call gets answered. But it does not guarantee that the call yielded any value. The conversations could be like “Not Interested”, “Call me tomorrow”, “I am busy” or just hang ups. Sales representatives rely on connection rates as a crucial metric to gauge the effectiveness of their outreach strategies. How to calculate it: Connection Rate = (Number of Answered Calls / Total Number of Call Attempts) x 100 For example, if a sales representative makes 100 calls in a day and successfully connects with 20 prospects, the connection rate would be 20%. 🎯 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐑𝐚𝐭𝐞 This is the Gold. Your outbound call has a meaning only when your agents had a meaningful conversation with the prospect. This can be measured with a threshold of 2 minutes. Contact Rate = (Number of live person contacts with intended prospect / Total leads on the list) x 100 For example, if a salesperson contacts 200 leads and has meaningful conversations with 10 of them, the contact rate would be 5%. 𝑯𝒐𝒘 𝒄𝒂𝒏 𝒔𝒂𝒍𝒆𝒔 𝒕𝒆𝒂𝒎𝒔 𝒐𝒗𝒆𝒓𝒄𝒐𝒎𝒆 𝒕𝒉𝒆𝒔𝒆 𝒃𝒂𝒓𝒓𝒊𝒆𝒓𝒔 𝒂𝒏𝒅 𝒃𝒐𝒐𝒔𝒕 𝒄𝒐𝒏𝒏𝒆𝒄𝒕𝒊𝒐𝒏 𝒂𝒏𝒅 𝒄𝒐𝒏𝒕𝒂𝒄𝒕 𝒓𝒂𝒕𝒆𝒔? Here are a few strategies: - 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞 𝐲𝐨𝐮𝐫 𝐨𝐮𝐭𝐫𝐞𝐚𝐜𝐡: The sales team should tailor their messages to the specific needs and pain points of their prospects. - 𝐋𝐞𝐯𝐞𝐫𝐚𝐠𝐞 𝐦𝐮𝐥𝐭𝐢-𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Sales teams shouldn’t rely solely on one communication method. In retail/smb its best to compliment a call with a text/WhatsApp. - 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐞 𝐭𝐢𝐦𝐢𝐧𝐠: The sales team must analyze when the prospects are most likely to engage and they should schedule their outreach accordingly. - 𝐅𝐨𝐜𝐮𝐬 𝐨𝐧 𝐯𝐚𝐥𝐮𝐞, 𝐧𝐨𝐭 𝐣𝐮𝐬𝐭 𝐬𝐞𝐥𝐥𝐢𝐧𝐠: The sales team must shift their messaging to focus on how you can solve the prospect’s problems rather than just pushing your product. Offering value upfront can increase engagement. - 𝐑𝐞𝐟𝐢𝐧𝐞 𝐥𝐞𝐚𝐝 𝐪𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Ensure that the leads they are targeting are well-qualified. This reduces the likelihood of hitting dead ends and increases the chances of meaningful connections. What do you think? Are you facing similar challenges? Share your thoughts in the comments! #WhatsApp #TeleSales #Outbound #Outreach

𝐈𝐧𝐝𝐢𝐚'𝐬 𝐎𝐮𝐭𝐛𝐨𝐮𝐧𝐝 𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫𝐬 𝐇𝐢𝐭 𝐛𝐲 50% 𝐃𝐞𝐜𝐥𝐢𝐧𝐞: 𝐇𝐞𝐫𝐞’𝐬 𝐇𝐨𝐰 𝐭𝐨 𝐂𝐨𝐦𝐛𝐚𝐭 𝐭𝐡𝐞 𝐂𝐫𝐢𝐬𝐢𝐬! Outbound Call Center connection rates have declined over 50% in India in the last few years. Here are the top three reasons for poor connection rate: - Increased Spam Call Identification 📵 : India gets a lot of spam calls (avg. 2.5 SPAM calls a day), so many people don't answer unknown numbers. - Consumer Behavior Changes: Consumers, specifically the younger populations, prefer texts over calls. A study indicated 70% of folks preferred messaging over other any other medium 📞 . - Increased Cyber Scams: People are increasingly wary of answering calls from unknown numbers due to a rise in scam calls 📛 . Lower connection rate is directly proportional to top of the funnel. If you can't CONNECT 📲 you can't SELL 📉 ! So what can you do combat lower connection rates: - Call Timing: The best times to reach customers are 10 AM - 12 PM and 3 PM - 5 PM; keep your agents energized with group activities to boost performance. - Make Every Call Count 🎯 : It's super important agents are highly trained in the art of selling. It's your chance, make it big! - Use WhatsApp: Open a second channel with every lead. It helps your customers and your agents to stay in touch. Agents who use phone and WhatsApp in tandem do some kick-ass sales! Please reach out to me how we have help some of India's largest telecallers to improve their sales efficiency. #callcenters #sales #WhatsApp

Currently, only 14% of the 63 million small businesses in India have access to credit or even a credit rating, resulting in a $530 billion credit gap. Banks need to focus more on small businesses following the Union Budget for FY25. Key announcements include: - A credit guarantee scheme for MSMEs to facilitate term loans without collateral or third-party guarantees. - Support for machinery purchases. - A new mechanism to ensure continued bank credit for MSMEs during periods of stress. This will require some innovative underwriting mechanism for credit assessment. Meanwhile Banks and NBFCs require various documents from small businesses, such as bank statements, stock reports, GST turnover reports, and photos of operations. Collecting these documents can be challenging, but using WhatsApp significantly improves the process. For instance, the turnaround time for document collection via WhatsApp is 90% better 👍 than email or site visits. Here are key insights on document collection via WhatsApp: - Business owners are often busy and may respond during early mornings or late evenings 👩💼 . - Account Aggregation is not fully integrated ❌ , with many banks lacking necessary integrations or providing incomplete bank statements. - Document collection typically takes 2-3 days in a staggered manner. Blurred images often require instant validation and resubmission. - Using a Green Tick ✅ Verified WhatsApp account builds higher trust, resulting in 2x more document collection 📈 . SalesChat.pro simplifies and secures document collections with proper governance and compliance mechanisms. #budget #MSME #Loans #WhatsApp #RBI

Recently a Pune woman realizes Rs 20 lakh she sent to ‘Mumbai police officer’ was instant loan in her name taken by cyber fraudsters. Recently, cyber fraud has surged, with scammers impersonating bank officers, government agencies, and hospitals to collect personal data like Aadhar, PAN, and bank statements to defraud victims.  The financial industry, along with RBI, SEBI, and IRDAI, should restrict the use of unauthorised communication channels, such as personal mobile phones ❌, personal WhatsApp  ❌, and Gmail   ❌, for employee-customer interactions. This often results in data leakages and can pose potential risk for frauds and scams. Users should only share information or documents or or make payments only via green tick-verified WhatsApp accounts ✅. Here are some key takeaways: #Be_Skeptical_of_Unsolicited_Contacts: Treat any unsolicited phone call, email, or message with suspicion, especially if it involves threats, demands for personal information, or urgent requests for money. #Verify_Authenticity: If you receive a suspicious call or message, contact the organization directly using official contact information from their website or other reliable sources. Do not use contact information provided by the suspicious caller or message. #Do_Not_Share_Personal_Information: Avoid sharing sensitive personal information, such as your Aadhaar card number, bank account details, or social security number, unless you are certain of the recipient's identity and the necessity of sharing such information. #fraud #privacy #cyberscams #WhatsApp