Department of Administrative Reforms and Public Grievances, Government of India

Notice inviting nominations for the 28th National Awards for e-Governance (NAeG) 2025 DARPG has issued the scheme guidelines of NAeG 2025 on 01.01.2025. Web portal http://nceg.gov.in is open for registration from 01.01.2025. Nominations will be accepted in all categories till 5 pm on 15th February 2025. #NAeG2025 #eGovernance #PublicService

CPGRAMS Resolves Income Tax Refund Issue!📢 Mrs. Krithikaa’s grievance about a failed Income Tax refund was promptly addressed. To know more… Read the story below:👇👇 #SuccessStory #PublicGrievances #Sushasan #GoodGovernanceDay #SmartGovernance

Empowering Dreams Through #CPGRAMS!📢 Mrs. Ashama’s plea for a house under the Prime Minister's Housing Scheme was addressed within 15 days. To know more… Read the story below:👇👇 #SuccessStory #PublicGrievances #Sushasan #GoodGovernanceDay #SmartGovernance

CPGRAMS Delivers Justice to Insurance Policyholder! 📢 Faced with a delay in settling his LIC insurance claim, Shri Rajiv Dhir filed a grievance on CPGRAMS. To know more… Read the story below:👇👇 #SuccessStory #PublicGrievances #Sushasan #GoodGovernanceDay #SmartGovernance

#CPGRAMS Resolves School Fee Refund Issue!📢 After months of follow-ups, Shri Kumar Akansh’s request for a school fee refund was resolved. To know more… Read the story below:👇👇 #SuccessStory #PublicGrievances #Sushasan #GoodGovernanceDay #SmartGovernance

📌#CPGRAMS Update - 03rd January, 2025 On 03rd January, 2025, a total of 7,417 public grievances were redressed by Central Ministries/Departments and States/UTs on the #CPGRAMS Portal. #PublicGrievances #Sushasan #GoodGovernance #SmartGovernance

The DARPG places on record its appreciation for the leadership of Shri Amritlal Meena ji Chief Secretary Bihar, Shri B. Rajender Additional Chief Secretary GAD Bihar, Dr Pratima Additional Mission Director of the Society and Secretary to Government of Bihar, wishes them all success in their challenging policy endeavours. We are grateful to Hon’ble Deputy CM Bihar for sharing his thoughts with the DARPG delegation. #GrievanceRedressal #PublicGrievance #SpecialCampaign #GoodGovernance #SmartGovernance

During the secretariat visit, Dr B Rajender Principal Secretary GAD showed the digitalisation and the swachhta initiatives taken in the entire secretariat building. A quick tour of the record room was also undertaken by Secretary DARPG. #GrievanceRedressal #PublicGrievance #SpecialCampaign #GoodGovernance #SmartGovernance

At the Patna Collectorate, the delegation observed a live grievance hearing by the District Public Grievance Redressal Officer. This showcased Bihar’s structured approach to resolving grievances, empowering GROs with quasi-judicial authority. #GrievanceRedressal #PublicGrievance #SpecialCampaign #GoodGovernance #SmartGovernance

The DARPG delegation visited the Bihar Prashasnik Sudhar Mission Society, engaging with officials on advancing administrative reforms and enhancing citizen-centric service delivery frameworks. #GrievanceRedressal #PublicGrievance #SpecialCampaign #GoodGovernance #SmartGovernance