Digital Insurance

Digital Insurance MENA 2024 was a resounding success! We had 1,200 registered guests, over 150 advisors and speakers, and the strong support of more than 30 sponsors, making it an exceptional event we can all take pride in! Looking forward to reconnecting with everyone next year for another remarkable gathering! 🎫𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗠𝗘𝗡𝗔 𝟮𝟬𝟮𝟰 📍 Venue: MILLENNIUM PLAZA DOWNTOWN HOTEL, Dubai, UAE 📅 Time: December 16-17th 💡 Website: https://lnkd.in/gjVjYVm7 🎫𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗔𝗣𝗔𝗖 𝟮𝟬𝟮𝟱 📍 Venue: Hong Kong 📅 Time: June 25-26th 📝 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿: https://lnkd.in/gUzwkM6U 💡 Website: https://lnkd.in/gw9m3j-x #digitalinsurancemena #digitalinsurance #insurtech #insurer #transformation #topevent #insurance #event #MENA #Dubai #digital #data #AI #analytic #bigdata #Artificial #Intelligence

🏆🏆 "𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒" 𝐀𝐰𝐚𝐫𝐝 𝐂𝐞𝐫𝐞𝐦𝐨𝐧𝐲 - 𝐌𝐄𝐍𝐀 𝐑𝐞𝐠𝐢𝐨𝐧 Digital Insurance has initiated the "Digital Insurance - Insurer Leader of 2024 (MENA Region)" award as a gobal recognition for top digital insurers in the MENA region. Congratulations to Bupa Arabia for winning the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒 presented by Dr Bassel Hindawi, Senior Advisor and Board Member. 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞𝐬: Mr. Omer Ehtesham, Sr. Executive Manager - Nphies Operations Mr. Mohammed Jad, CBM, Sr. Executive Manager - Marketing Communications 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝟐𝟎𝟐𝟒 Bupa has led digital disruption in the health insurance sector with numerous advanced technology implementations in 2024, including: AI-driven predictive and preventive care program Bupa Telehealth Platform and Digital Clinics on the app 60% claims automation using an AI-based rules engine Prescription integration to PBM tool Regulatory integrations like CHI Nphies and Najm DRG coding grouper for value-based care Big data utilization for AI-based authorization Oracle ERP in supply chain and HR Management of over 100 RPAs Over 100 system integrations on IBM platforms AI-based symptom checker for members Electronic health records on the app Home-based labs, vaccine, and medication refill services Appointment booking on the app AI-based fraud, waste, and abuse prevention OCR, data mining, and data lake for sales and pricing. Looking forward to greater achievements in the future! 🎫𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗠𝗘𝗡𝗔 𝟮𝟬𝟮𝟱 📍 Venue: Dubai, UAE 📅 Time: Nov. 19-20th 📝 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿: https://lnkd.in/giY_Cyph 💡 Website: https://lnkd.in/gjVjYVm7

🏆🏆 "𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒" 𝐀𝐰𝐚𝐫𝐝 𝐂𝐞𝐫𝐞𝐦𝐨𝐧𝐲 - 𝐌𝐄𝐍𝐀 𝐑𝐞𝐠𝐢𝐨𝐧 Digital Insurance has initiated the "Digital Insurance - Insurer Leader of 2024 (MENA Region)" award as a gobal recognition for top digital insurers in the MENA region. Congratulations to Liva Insurance Oman for winning the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒 presented by Dr Bassel Hindawi, Senior Advisor and Board Member. 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞𝐬: Mr. Archan Gupta, Head of Digital & Analytics Mr. Khalid Alzadjali, Director – Digital Transformation 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝟐𝟎𝟐𝟒 In 2024, Liva Insurance Company SAOC has set a new benchmark in the MENA region by pioneering a comprehensive digital transformation across our motor insurance services. Our commitment to innovation and customer-centric solutions has led us to deliver an unparalleled digital journey for both new business and renewals, ensuring a seamless and efficient experience for our customers. Our digital transformation extends beyond traditional platforms, with the successful replication of our workflows on WhatsApp. This strategic move has revolutionized customer interactions, making it easier than ever for clients to manage their policies. From endorsements and transfers to cancellations and cover adjustments, every service function has been automated, eliminating the need for branch visits or call center interactions. One of our most significant achievements is the development of an end-to-end sales journey for motor claims on WhatsApp. Customers can now initiate and complete their First Notice of Loss (FNOL) registration entirely through this platform. This includes every step of the claims process, right up to receiving a Gate Pass, all within the convenience of a WhatsApp conversation. Our innovative approach has not only enhanced operational efficiency but also significantly improved customer satisfaction. By leveraging digital tools and automation, we have reduced processing times by 40%, minimized errors, and provided a more transparent and accessible service. Customer satisfaction scores have increased by 25%, reflecting the positive impact of our digital initiatives. This transformation underscores our leadership in the digital insurance landscape and our dedication to meeting the evolving needs of our customers. As we continue to push the boundaries of digital insurance, we remain committed to excellence and innovation in the insurance industry. Our journey is a testament to our unwavering commitment to providing the best possible service to our customers. Looking forward to greater achievements in the future! 🎫𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗠𝗘𝗡𝗔 𝟮𝟬𝟮𝟱 📍 Venue: Dubai, UAE 📅 Time: Nov. 19-20th 📝 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿: https://lnkd.in/giY_Cyph 💡 Website: https://lnkd.in/gjVjYVm7

🏆🏆 "𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒" 𝐀𝐰𝐚𝐫𝐝 𝐂𝐞𝐫𝐞𝐦𝐨𝐧𝐲 - 𝐌𝐄𝐍𝐀 𝐑𝐞𝐠𝐢𝐨𝐧 Digital Insurance has initiated the "Digital Insurance - Insurer Leader of 2024 (MENA Region)" award as a gobal recognition for top digital insurers in the MENA region. Congratulations to QNB Sigorta for winning the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒 presented by Dr Bassel Hindawi, Senior Advisor and Board Member. 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞: Mr. Alper Ekşioğlu, Head of Digitalisation and Innovation 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝟐𝟎𝟐𝟒 In 2024, QNB Sigorta advanced its digital transformation with innovative, customer-centric solutions across all channels. The AI-powered WhatsApp assistant, QNBilir, a first in Turkey’s health insurance sector, provided 24/7 support to over 20,000 annual users. It enabled quick access to policy details, claims statuses, and contracted institutions, enhancing convenience for policyholders. Inspired by its success, QNB Sigorta integrated WhatsApp into marketing scenarios, allowing customers to engage with the brand seamlessly. The QNB Sigorta Mobile App, now with 100,000 registered users, delivered a seamless self-service experience, enabling customers to access online health services (doctors, psychologists, pedagogues, and dietitians) instantly and manage their policies efficiently. The wellness blog iyihisset.com attracted 50,000 monthly visitors, offering valuable health and lifestyle content to users and reinforcing QNB Sigorta's focus on well-being. Digital initiatives including SEO optimization and marketing campaigns, as well as increased organic traffic, resulted in a 53% boost in lead generation. Digital channel production in the first four months of 2024 surpassed the entire 2023 output, reflecting the company’s strategic focus on leveraging digital platforms. Additionally, a fully paperless policy process supported sustainability and improved customer satisfaction. Operational efficiency was enhanced through a new Data Warehouse (DWH) and Robotic Process Automation (RPA), streamlining workflows, improving reporting capabilities, and accelerating customer service. Projects like the “Single Screen” initiative in telemarketing shortened sales cycles and increased productivity. As a standout example of embedded insurance, QNB Sigorta partnered with a leading fintech to launch subscription-based scooter insurance. To foster innovation, the company collaborated with QNBEYOND, QNB Türkiye’s Innovation Hub, to launch the i.deaL intrapreneurship program, where employees formed teams to develop impactful ideas through a six-week bootcamp. Recognized as a “Happy Place to Work”, QNB Sigorta continues to empower customers to live worry-free today while preparing for tomorrow. Looking forward to greater achievements in the future!

🏆🏆 "𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒" 𝐀𝐰𝐚𝐫𝐝 𝐂𝐞𝐫𝐞𝐦𝐨𝐧𝐲 - 𝐌𝐄𝐍𝐀 𝐑𝐞𝐠𝐢𝐨𝐧 Digital Insurance has initiated the "Digital Insurance - Insurer Leader of 2024 (MENA Region)" award as a gobal recognition for top digital insurers in the MENA region. Congratulations to The Mediterranean and Gulf Insurance and Reinsurance Co. (MEDGULF) for winning the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐌𝐨𝐭𝐨𝐫 𝐂𝐥𝐚𝐢𝐦𝐬 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒 presented by Mr. Philip Story, Chairman, DIFC Insurance Association! 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞: Mr. Sultan M Al Hindi, Acting Motor Insurance Senior Director 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝟐𝟎𝟐𝟒 In 2024, Medgulf achieved remarkable progress in its digital transformation journey, particularly in motor claims operations. We’ve revolutionized our claims process by shifting from a traditional hub-centric model to a streamlined assembly-line approach. This change significantly reduced the number of steps required to process claims, enhancing efficiency and delivering faster service to our customers. At the heart of this transformation is Newgen software, a powerful digital platform that has helped us automate and simplify our claims management. By leveraging Newgen, we’ve been able to reduce paperwork, improve accuracy, and track claims in real-time. The result is a smoother, faster, and more transparent claims process, which has boosted customer satisfaction and set a new benchmark in the industry. We’ve also harnessed advanced analytics to better understand our data, enabling us to predict potential losses more accurately and refine our pricing and underwriting strategies. This data-driven approach allows us to be more proactive and customer-centric, aligning our services with the needs of our clients. These efforts underscore Medgulf’s commitment to embracing innovation and continuously improving our services. By placing technology at the core of our operations, we’re ensuring that our customers receive the best possible experience, while also reinforcing our position as a digital leader in the MENA insurance market. Looking forward to greater achievements in the future! 🎫𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗠𝗘𝗡𝗔 𝟮𝟬𝟮𝟱 📍 Venue: Dubai, UAE 📅 Time: Nov. 19-20th 📝 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿: https://lnkd.in/giY_Cyph 💡 Website: https://lnkd.in/gjVjYVm7

🏆🏆 "𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒" 𝐀𝐰𝐚𝐫𝐝 𝐂𝐞𝐫𝐞𝐦𝐨𝐧𝐲 - 𝐌𝐄𝐍𝐀 𝐑𝐞𝐠𝐢𝐨𝐧 Digital Insurance has initiated the "Digital Insurance - Insurer Leader of 2024 (MENA Region)" award as a gobal recognition for top digital insurers in the MENA region. Congratulations to Salama Islamic Arab Insurance Co. for winning the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒 presented by Mr. Philip Story, Chairman, DIFC Insurance Association! 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞: Mr. Walter Jopp, CEO 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝟐𝟎𝟐𝟒 Salama Islamic Arab Insurance Company (Salama) completed its 45th year in 2024, a milestone affirming its position as the world’s largest and one of the oldest Takaful providers. Some of our noteworthy digital achievements include: • New customer facing website: Comprising English and Arabic sites, we embraced a simple and human-centric website design, empowering our customers to easily fulfil their needs including making a claim, contacting us or accessing our range of solutions. With a 25% reduction in loading time and a healthy 36% bounce rate we continue to track and optimize our customer experience. • Improved claims servicing: We refreshed our motor claims portal to simplify the registration process and enabled SMS alerts to provide customers with real-time updates and prompt support. • Our online presence: Our social media platforms reflect our updated identity, with a focus on employee-generated content that has significantly boosted followership and engagement across all channels. Notably, on LinkedIn, we’ve seen a 24% increase in followers since 2023. Prioritizing our Google business has also improved our ratings from 2.5 to 3.0. • Partner engagement: We introduced a distributor e-newsletter which was well received by our partners as we witnessed healthy open and click through rates of 52.6% and 3.95% • Digitized health plan: To strengthen our portfolio of enhanced health solutions, we will be launching a new health plan, powered by Mednet in December 2024. This robust plans offers access to over 4,000 hospitals and clinics and offering unique benefits like symptom checker and coverage for second medical opinion amongst others These initiatives helped us achieve a net profit of AED 30.41m and Takaful of AED 802.83m in the first nine months of 2024. Our commitment to service excellence is also evident in our improved Google Business rating, which rose from 2.5 in January 2024 to 3.0 in October 2024. Looking forward to greater achievements in the future! 🎫𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗠𝗘𝗡𝗔 𝟮𝟬𝟮𝟱 📍 Venue: Dubai, UAE 📅 Time: Nov. 19-20th 📝 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿: https://lnkd.in/giY_Cyph 💡 Website: https://lnkd.in/gjVjYVm7

🏆🏆 "𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒" 𝐀𝐰𝐚𝐫𝐝 𝐂𝐞𝐫𝐞𝐦𝐨𝐧𝐲 - 𝐌𝐄𝐍𝐀 𝐑𝐞𝐠𝐢𝐨𝐧 Digital Insurance has initiated the "Digital Insurance - Insurer Leader of 2024 (MENA Region)" award as a gobal recognition for top digital insurers in the MENA region. Congratulations to Misr Life Insurance for winning the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒 presented by Mr. Philip Story, Chairman, DIFC Insurance Association! 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞𝐬: Mr. Mohamed Mowafi, Chief Executive Sales and Distribution Officer Mr. Ihab Hatem, Head of Omnichannel Mr. Ahmed El naggar, Chief Actuarial Officer 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝟐𝟎𝟐𝟒 In today’s fast-paced world, managing life insurance policies can be complex and time-consuming. Customers often face challenges with policy management, claims processing, and accessing timely information. Misr Life Insurance has been working on ILIS the Integrated Life Insurance Solution (ILIS) a revolutionary solution designed to streamline and simplify life insurance management. It integrates advanced technologies to provide a seamless experience for customers through end to end online services. With ILIS, customers can manage their policies effortlessly, access real-time information, and process claims quickly and efficiently. Insurers benefit from reduced operational costs and improved customer satisfaction. In addition to the above, the process of developing the whole Omnichannel for Misr Life Insurance has been challenging yet very rewarding, since MLI was recognized for begin the first company in 2021 to adapt digital transformation and offer easy access website and mobile application for clients to process their policies. Offering wide digital portals and channels to facilitate communication with clients, through websites, mobile application, call centre and still working forward on including AI. Looking forward to greater achievements in the future! 🎫𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗠𝗘𝗡𝗔 𝟮𝟬𝟮𝟱 📍 Venue: Dubai, UAE 📅 Time: Nov. 19-20th 📝 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿: https://lnkd.in/giY_Cyph 💡 Website: https://lnkd.in/gjVjYVm7

🏆🏆 "𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒" 𝐀𝐰𝐚𝐫𝐝 𝐂𝐞𝐫𝐞𝐦𝐨𝐧𝐲 - 𝐌𝐄𝐍𝐀 𝐑𝐞𝐠𝐢𝐨𝐧 Digital Insurance has initiated the "Digital Insurance - Insurer Leader of 2024 (MENA Region)" award as a gobal recognition for top digital insurers in the MENA region. Congratulations to Zurich International Life Limited Middle East for winning the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒 presented by Mr. David Barker, Director - Supervision, Financial Services Regulatory Authority! 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞: Mr. Zubair Siddiqi, Head of Digital & Alliances - Middle East 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝟐𝟎𝟐𝟒 We launched the MyZurichLife app, a groundbreaking mobile platform designed to empower both customers and financial advisers in the UAE. This app symbolizes a pivotal moment in our commitment to customer-centric transformation, allowing users to effortlessly manage their insurance needs while equipping advisers with the tools to foster trusted relationships and deliver exceptional service. With MyZurichLife, customers can seamlessly access policy details, track fund performance, manage service requests, and engage in financial planning—all from the convenience of their mobile devices. Since its inception, the app has garnered 25,000 downloads, maintaining an impressive monthly login average of 16,000 and an engagement duration of 14 minutes per user. This engagement underscores our mission to integrate insurance management into everyday life, making it accessible and intuitive for our customers. Additionally, we are proud to introduce Aliyah, our intelligent virtual assistant, and a suite of digital services through Zurich Online. These innovations enhance customer interactions by providing round-the-clock support and enabling smooth transitions to human advisers when necessary. Our digital ecosystem has seen a remarkable increase in service adoption, rising from 35% to 80% in just one year—and achieving an NPS of 55.9+, outperforming traditional channels. Our proprietary Digital Advice tool further redefines financial planning, utilizing advanced analytics to help customers visualize their financial futures in under an hour. This holistic approach to financial well-being empowers individuals to make informed decisions tailored to their unique circumstances. Find out more about our Digital Advice tool here - https://lnkd.in/gVsgd8Cv. We are also proud to be at the forefront of organic customer education, utilizing our digital channels to empower and engage our community through three impactful initiatives: • ‘So What’? Saturdays • Wellness Wednesdays • Sustainability Sunday With an impressive organic reach of over 600,000+ individuals, our initiatives have generated more than 3,000 meaningful engagements. Looking forward to greater achievements in the future!

🏆🏆 "𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒" 𝐀𝐰𝐚𝐫𝐝 𝐂𝐞𝐫𝐞𝐦𝐨𝐧𝐲 - 𝐌𝐄𝐍𝐀 𝐑𝐞𝐠𝐢𝐨𝐧 Digital Insurance has initiated the "Digital Insurance - Insurer Leader of 2024 (MENA Region)" award as a gobal recognition for top digital insurers in the MENA region. Congratulations to GIG Gulf for winning the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒 presented by Mr. David Barker, Director - Supervision, Financial Services Regulatory Authority! 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞𝐬: Mr. Franck HEIMBURGER, Chief Personal Lines Officer Mr. Siddhaarth Iyer, Head of Digital and CX 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝟐𝟎𝟐𝟒 GIG Gulf: Redefining Insurance with Digital first mindset 2024 has been a defining year for GIG Gulf as we transitioned from being a digitally transformed insurer to a truly digitally monetized organization, proving that transformation is just the beginning. Our efforts this year have focused on not only building cutting-edge digital solutions but also ensuring that these innovations drive measurable value for both customers and the business. Our P&C transformation laid the groundwork, enabling the creation of advanced platforms like our Digital eCommerce Portal. This AI-powered portal doesn’t just make insurance buying easier; it creates opportunities for increased customer retention and cross-selling through its personalized journey. By tailoring the experience to different customer segments, we’ve not only enhanced satisfaction but also optimized revenue per customer, demonstrating how technology can directly impact profitability. With our focus on embedded insurance, we’ve expanded our reach by integrating insurance solutions into everyday ecosystems via API-driven connectivity. This strategic move has unlocked new revenue streams, allowing us to monetize partnerships with industries such as travel and automotive. By positioning insurance as a seamless part of their customers’ journeys, these partnerships amplify distribution channels while significantly reducing acquisition costs. A standout achievement this year has been the introduction of our SME online insurance platform. This initiative not only addresses a critical market gap—low awareness and adoption of insurance among SMEs—but also establishes a scalable revenue model. By simplifying the insurance process for SMEs and educating them on the value of coverage, we’ve tapped into a largely underserved segment, transforming a challenge into a growth opportunity. Our Motor Servicing 360 initiative, which integrates the entire motor ecosystem, is another testament to our monetization strategy. Looking forward to greater achievements in the future! 🎫𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗠𝗘𝗡𝗔 𝟮𝟬𝟮𝟱 📍 Venue: Dubai, UAE 📅 Time: Nov. 19-20th 📝 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿: https://lnkd.in/giY_Cyph 💡 Website: https://lnkd.in/gjVjYVm7

🏆🏆 "𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒" 𝐀𝐰𝐚𝐫𝐝 𝐂𝐞𝐫𝐞𝐦𝐨𝐧𝐲 - 𝐌𝐄𝐍𝐀 𝐑𝐞𝐠𝐢𝐨𝐧 Digital Insurance has initiated the "Digital Insurance - Insurer Leader of 2024 (MENA Region)" award as a gobal recognition for top digital insurers in the MENA region. Congratulations to Qatar Insurance Group for winning the 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 - 𝐈𝐧𝐬𝐮𝐫𝐞𝐫 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝟐𝟎𝟐𝟒 presented by Mr. David Barker, Director - Supervision, Financial Services Regulatory Authority! 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞𝐬: Mr. Alibek Tnaliyev, Senior Vice President Business Development - MENA Region Ms. Arina Petrenko, Insurance Product Owner 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝟐𝟎𝟐𝟒 QIC achieved key milestones in its journey towards establishing an insurance-powered digital ecosystem. It excelled in introducing new mobile and web solutions, some are market-firsts, which contributed to reaching record levels of customer reliance on web and mobile channels to fulfill their needs, significantly reducing turnaround time for customers. With the automation of many steps in the onboarding process, our customers in Qatar can now enjoy a reduced turnaround time when buying or renewing their policies in less than 2 minutes, all thanks to the automations of data entry, OCR and data sourcing based on chassis number for motor customers, and the elimination of some paper and document upload requirements for other personal-line solutions. QIC brought its new app to customers, a new concept in the digital insurance landscape designed to make motorists' lives easier, and their experiences on the roads safer. The app is innovatively designed to be a one-stop shop for all the drivers’ needs in Qatar, with some hero features that are second to none in the market, including: Insurance Purchase & Renewals, Buy Now, Pay Later, Car Price Checker, Car Repairs, Accident Claims Management, Insurance Wallet, Car History Checker, Car Detailing, Offer & Promotions and much more! Our new app has been recognized with a series of prestigious accolades so far, including Mobile App of The Year in Qatar by Insurance Asia Awards 2024 and Best Car Insurance Mobile App in Qatar by the Global Brands Magazine Awards 2024. Looking forward to greater achievements in the future! 🎫𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗠𝗘𝗡𝗔 𝟮𝟬𝟮𝟱 📍 Venue: Dubai, UAE 📅 Time: Nov. 19-20th 📝 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿: https://lnkd.in/giY_Cyph 💡 Website: https://lnkd.in/gjVjYVm7