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Dynamics 365

Topic: AI

Blog posts for: Business Decision Makers IT Professionals
Close-up of an employee with a phone headset on; image incorporates the Dynamics 365 Customer Service icon
Published 
5 min read

AI-powered innovations enhance customer service with 2024 release wave 1 

We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. This release focuses on extending Microsoft Copilot capabilities by infusing generative AI into customer, agent, and supervisor experiences.
Abstract graphic design incorporating an image of two women talking to each other, one holding a tablet.
Published 
5 min read

New Microsoft Dynamics 365 and Microsoft Copilot innovations for supply chain, sales, and service join the 2024 release wave 1 

Sellers, service agents, and supply chain professionals share a common goal: delivering quality goods and services to customers on time, every time. Today, we’re announcing new experiences for Microsoft Dynamics 365 that help professionals across business functions to collaboratively solve challenges, streamline workflows, and focus on what matters most—key factors for transformative customer experiences.
Executive sitting at desk using laptop in an office with a panoramic view. Including Copilot logo.
Published 
6 min read

Introducing Microsoft Copilot for Finance: Transform finance with next-generation AI in Microsoft 365 

We’re announcing the public preview of Microsoft Copilot for Finance, a game-changer for finance professionals and the newest role-based extension of Microsoft Copilot. Microsoft Copilot for Finance is a momentous leap forward, specifically crafted to revolutionize the daily grind of well-known financial processes.
Image incorporating the Copilot icon and a photograph of people sitting at a table with a laptop.
Published 
6 min read

Microsoft Copilot for Sales and Copilot for Service are now generally available 

Microsoft is dedicated to helping organizations transform the way people work using secure, enterprise-grade AI capabilities, no matter which business applications teams depend on. Starting today, you can seamlessly integrate role-specific Copilot capabilities into Microsoft 365 applications and popular customer relationship management (CRM) and contact center systems for sales and customer service professionals.