As a marketer, the key to optimize your email performance lies in understanding your customers. Every interaction with a customer is a goldmine of information, revealing critical insights into their behavior, preferences, and engagement patterns. Savvy marketers harness this data to tailor content, enhance customer experiences, and elevate engagement rates. Despite the rise of new
New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in minutes. Sellers quickly gain insights into customer requirements, budget details, timelines, and main decision makers. Enabling them to prepare for prospect meetings more effectively and engage in more informed and meaningful conversations.Â
Today, we are thrilled to unveil the dramatically enhanced Schedule Board on Universal Resource Scheduling. At the core of this update, we are moving from the legacy ExtJS to a modern React component for the schedule board. Our guiding principle for this upgrade has been visual parity. The Resource panel, Requirements panel, Filters, and Views are all exactly as you know and love. But look closer, and you’ll discover the subtle enhancements we've made based on your valued feedback.
Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer Service Hub (CSH) app will no longer be available for all new organizations with Enterprise licenses. The recent release wave introduced an exciting set of new features to help support representatives be more productive. Dynamics
Combining SCM Pricing Management with Commerce and Retail Discounts In today’s competitive market, businesses need to leverage every possible advantage to stay ahead. Pricing is one of the most powerful tools at their disposal. Enter Unified Pricing Management, an innovative solution that merges attribute-based pricing with advanced Supply Chain Management (SCM) pricing management and comprehensive
In email marketing, tracking metrics has been the key to understanding and improving campaign effectiveness. For years, one of the most reliable metrics has been the open rate, but as the digital landscape evolves, so do the challenges of accurately measuring this essential statistic. In this article, we'll explore why open rates are becoming less reliable and how you can adapt.
As organizations scale, the need for robust governance, efficient user management, and cost-effective licensing strategies becomes paramount. To address these challenges, Microsoft Dynamics 365 is introducing a set of new capabilities in our ERP portfolio. These new capabilities enhance security and governance, offering significant benefits to IT professionals and business leaders alike.Â
Today we are announcing that we will end product support and updates for Dynamics GP on the 30th of September 2029 (with security patches ending on the 30th of April 2031).
The new User Experience in Dynamics 365 Field Service Mobile application is now in general availability. With key enhancements and changes added, we can't wait to share it with our customers today.
In today’s digital landscape, the success of customer service on social media hinges on the quality of care provided to customers. It’s essential for communications from agents to be timely, accurate, sensitive, brief, and friendly to enhance customer satisfaction and foster brand loyalty. To support this, we are excited to introduce the first-party WhatsApp channel
Discover how Copilot for Dynamics 365 Commerce can help you deliver personalized customer experiences, optimize product management, and streamline retail operations for store associates, managers, and back-office staff with AI.
We are thrilled to announce the public preview of Approvals management in Dynamics 365 in release 10.0.41. Approvals management is a mobile experience that unifies approval workflows across the Dynamics 365 product family.
On March 19th, 2024, we announced the end of support of Dynamics 365 Project Service Automation on commercial cloud. For Project Service Automation customers on US government cloud, we will have a future announcement regarding upgrade and the availability of Project Operations. Beginning March 31st, 2025, Microsoft will no longer support PSA on commercial cloud
