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Microsoft Dynamics 365 Blog

Blog posts for: Business Decision Makers IT Professionals
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Business Decision Makers
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Dec 17
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5 min read

Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center  

We’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center.

Customer service representative wearing a headset, assists a customer. The Dynamics 365 Sales icon is overlaid on the left side of the image.
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How generative AI in customer relationship management emphasizes human skills to drive sales 

Successful sales is and always will be about human interactions, and the building of familiarity, comfort, and trust. But getting to those moments—all the searching and compiling and preparation—can take a lot of drudgery. Ensuring that an entire team of sellers has the time and capacity to strengthen those human relationships can be an enormous feat.

Businesswoman sitting at a table in an office, typing on her laptop with focus. The image is overlaid with the Dynamics 365 icon on the left.
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Transforming ERP, and the speed of business, with generative AI 

Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing. New business models disrupt the way companies sell products and services, blurring industry lines and transforming customer experiences.

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Elevating experiences with AI, from productivity to personalization  

In this blog post, we’re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms help increase productivity and provide unprecedented levels of personalized service across three key business functions: marketing, sales, and customer service.

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G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365 

In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies.

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Generative AI in ERP means more accurate planning across the organization   

EAs businesses have become more complex and computing more ubiquitous, ERP platforms have grown into aggregated tech stacks or suites with vertical extensions that track data from supply chain, logistics, asset management, HR, finance, and virtually every aspect of the business. But adding all those facets—and their attendant data streams—to the picture can clutter the frame, hampering the agility of an ERP platform.Â