The Resident Experience Podcast

🎧 The Resident Experience Podcast listeners - Help us shape future podcast episodes! 🧩 👉 Do you have a burning question about the next big thing in property management? 👉 Are you curious to know how others are solving a similar resident or vendor problem? 👉 What industry hot topics are buzzing around your head? Send us your questions or ideas so we can explore the world of property management together! Drive the conversation by submitting your suggestions to us via text or voice message at https://lnkd.in/gjZdnsF6. We can't wait to dive in! #gozego #residentexperience #tenanttips #rentersatisfaction #tenantsatisfaction #residentsatisfaction #rentalproperty #multifamily #studenthousing #propertymanagement #propertymanager #propertymanagers #apartmentstaff #apartments #apartmentoperations #multifamilyoperations #realestate #proptech #proptechsolutions #realestatetech #propertytechnology

NEW PODCAST EPISODE: Learn how resident reviews impact resident retention! 💬📈 Multifamily experts Jake Hughes and Katie Ritter sit with us to discuss Widewail's 2024 Voice of the Resident Report, a research report based on data covering over 400,000 Google reviews collected from 150 large multifamily management groups and over 20,000 individual communities. In this episode, we chat about what it takes to create memorable resident experiences; from proactive maintenance to empowering on-site teams. Listen in for insights into: ✨ The power of reviews and feedback as a tool for growth. ✨ Reputation management strategies that work. ✨ How early trend identification transforms community culture. Catch this episode on any podcast streaming platform, or listen here at https://lnkd.in/gRhv_6XD #gozego #multifamily #propertymanagement #reputationmanagement #tenanttips #proptech

One of my favorite podcast episodes to date because it features one of my favorite Zego customers, Dean Julius! 🏆🚀

🚀 NEW EPISODE: 5 Financial Tools Every Property Manager Must Know with Dean Julius from Vesica Real Estate! On this episode of The Resident Experience Podcast, we’re thrilled to hear from property management pro, Dean Julius, on 5 crucial financial tools every multifamily manager should master. Find out tips to help you: 🏢 Boost resident satisfaction (using tech for tasks like app-based gate access & virtual guest passes.) 🌞 Reduce utility costs (did you know installing solar panels can cut resident bills by 15-20%?) 📊 Manage delinquencies using a proactive and empathetic approach. 💼 Improve your financial strategies (with tips on using P&L reports to make decisions and control costs.) Don't miss these actionable insights! Tune in at https://lnkd.in/gDDXVEN3 Subscribe to The Resident Experience Podcast wherever you listen to podcasts! #gozego #multifamily #propertymanagement #propertymanagers #proptech #fintech #rentcollection #multifamilyportfolio

Catch our very own Director of Sales, Daniel Soule, on Student Housing Insight with Wes Deese! 👏 Danny will be representing Zego at this year's National Multifamily Housing Council #StudentHousing Conference in 📍Las Vegas. Be sure to swing by to ask about Zego's tailored student housing utilities solutions! We help student housing owners & operators offload the burden of utility accounts payable while also cutting costs and recouping revenue. 🎥 Catch Student Housing Insight's full episode here: https://lnkd.in/gbFDjGSb 🚰 Learn more about our student housing utility management solutions: https://lnkd.in/gT8nKqfb #gozego #studenthousing #utilitiesmanagement #apartmentmanagement #apartmentoperations #offcampushousing #proptech #fintech

We're officially a week out from the start of the NMHC #StudentHousing Conference in Las Vegas and Student Housing Insight has another installment of our "Look Who's Going to Vegas" YouTube series. In this episode, I sit down with Daniel Soule of Zego to discuss their utility management platform they worked with ACC to develop over the past several years. If you're an operator headed to the conference next week, make sure you schedule some time to meet with Danny to discuss how much money Zego can save your portfolio. Click here to view the entire episode: https://lnkd.in/ewK8ZpRv

NEW PODCAST EPISODE for #multifamily owners and operators! 🔑 What vital tech solutions should property portfolios consider when addressing operational challenges? Zego's The Resident Experience Podcast host Yolanda M. sits with Jeremy Moore, Director of Sales at Rent Manager, to discuss his insights on how property managers can evaluate their needs and build the ideal tech stack - no matter portfolio size. Key takeaways include: 📋 How to assess portfolio needs for new tech. 📈 The importance of long-term support from tech providers. 💡 Practical efficiency strategies, even with limited resources. Whether you’re managing a small or large portfolio, this episode is packed with actionable advice for introducing new tech solution into your properties. Grow your business, keep residents happy, and simplify workflows across your portfolio! Listen to The Resident Experience Podcast anywhere you get your podcasts, or check out the episode at the link below! 🎧 Listen now: https://lnkd.in/gJSKSeyu #gozego #propertymanagement #proptech #fintech #apartmentoperations #rentpayments

Manually processing paper payments is problematic and costly. As a property manager, how often have you dealt with the following? 👉 🔥 Fraudulent or bounced checks and money orders. 🔥 High processing cost per payment. (We've heard $3-$6.) 🔥 Resident disputes and delinquent payments. 🔥 Time drain for staff manually handling collections. The solution? Switch your properties to digital payments to eliminate paper processing headaches. Watch our virtual event with hosts Daniel Soule and Tosha Lane to learn how digital payments open up cash flow and streamline payments for both renters and staff. In just over 30 minutes, pick up on 5 solid strategies we recommend to transform how you collect rental payments. 🎥 View the on-demand recording for free at https://lnkd.in/gW9eyUyG. #gozego #multifamily #propertymanagement #fintech #proptech #rentpayments #apartmentmanagement #tenanttips #rentcollection

📈 Learn how to significantly improve tenant screenings by adopting data-driven, blind applications! In this episode with CEO of RL Property Management, Peter Lohmann, understand what innovative techniques can help you fairly select the newest renters for your communities. By enhancing your tenant screening processes, your properties can enjoy reduced turnover and happier residents! Listen to Ep. 414 of Zego's The Resident Experience Podcast anywhere you get your podcasts, or check out the website link below. 👇 🎧🔗: https://lnkd.in/g8pM8Hzs #gozego #multifamily #propertymanagement #rentermanagement #residentexperience #tenanttips #apartmentmanagement

"Being out of sync with your renters can lead to unnecessary investments in areas that renters may not prioritize as highly." 🔥💰 🧐 Do you believe you know your renters? In this episode recapping learnings from Zego's 2024 Resident Experience Management Report, Jennifer Stahlman, the publication's main writer, sits with host Yolanda M. to share her vital takeaways from the report's survey. Through survey data covering 1,000+ renters and 600+ multifamily pros, learn exactly what renters say they prioritize the most. 🎧✨ Listen to Ep. 415: https://lnkd.in/gQmKN_mP Subscribe for regular discussions around proptech, multifamily management, and the resident experience! #gozego #multifamily #propertymanagement #proptech