SuperDesk

Today we are incredibly excited to announce our feature in the Databricks Generative AI Partner Accelerator launch for our self service analytics solution SuperInsight, built and powered with the Databricks Data Intelligence Platform.    As a Databricks Select Partner, we've built solution accelerators like SuperInsight as we look to enable end to end extended value of the Databricks platform for our customers by unlocking the power in their data. By empowering all users to ask questions in natural language with Mosaic AI powered industry adapters, receive customized trend notifications, and spin up ML experiments using MLFlow, SuperInsight is designed to be adaptable and configurable to the needs and data position of every organization.    “With Mosaic AI's comprehensive suite of generative AI solutions, we're helping our customers build, deploy and evaluate AI Agent Systems—and our partners are critical to our success,” said Naveen Rao, Vice President of AI at Databricks. “We are excited to recognize and highlight the partners who have proven generative AI success stories on the Databricks Data Intelligence Platform and are helping support our customers' unique AI use cases.”   We are so excited to continue leveraging SuperInsight and our other Databricks solutions accelerators to democratize data and insight for our customers!   ✨ Read the Databricks blog here: https://lnkd.in/geQ-7R6v ✨ Read our blog for more details on SuperInsight: https://lnkd.in/g-Z2ENjV #zeb #Databricks #GenerativeAI #SuperInsight #AIInnovation #DataIntelligence #MosaicAI #SelfServiceAnalytics #DataDemocratization #MLFlow zeb

Shout out to the Databricks team (specifically Daniel Klein) for helping zeb host a killer event at Top Golf in King of Prussia! Mal Vivek, our fearless CEO, highlighted details on SuperDesk's SuperInsights' ability to transform NFI by enabling their data analysts to access actionable data in real-time utilizing Databricks. Learn more: https://lnkd.in/eUUDcycs #databricks #MoasaicAI #Logistics #supplychain

🚀 Launching SuperInsight: Revolutionizing Data Analytics with zeb and Databricks   We’re excited to announce the launch of SuperInsight, our latest AI-powered data analytics tool developed with Amazon Web Services (AWS) & Databricks. This innovative product is set to transform how businesses interact with their data, providing faster and more accessible insights. We've been working with it in beta with some customers for the last couple months and are excited to expand it to a larger customer audience.   SuperInsight’s Key Features: 🔹 Automatic report generation: Ask questions in natural language, get detailed reports instantly from your data warehouse. 🔹Instant visualizations: Transform generated reports into intuitive charts and graphs using simple natural language queries. 🔹Automated ML models: Build machine learning models for forecasting and trend analysis just by asking questions. 🔹Seamless platform integration: Access insights directly in Slack, Teams, and Email, making data actionable where you work. SuperInsight empowers teams to unlock data insights effortlessly, transforming how businesses interact with their information. From executives to analysts, everyone can now harness the full potential of data with ease.   Industry-Specific Expertise Driving Innovation: With over 15 years of industry-specific tribal knowledge, zeb has harnessed this deep expertise to develop SuperInsight, a compound generative AI solution. Our profound understanding of sectors such as logistics and supply chain, retail and consumer packaged goods, fintech, and healthcare and life sciences has been pivotal in crafting fine-tuned adapters tailored for each industry. By incorporating these fine-tuned adapters, SuperInsight provides accurate, context-specific insights, making data more accessible and actionable for businesses across multiple sectors.   Driving Customer Success: With SuperInsight, customers experience significant benefits. By reducing the workload on data analysts by up to 80%, companies see a 40% cost savings, allowing their teams to focus on more critical tasks. The intuitive interface and powerful AI encourage more frequent data interaction, enhancing overall efficiency and informed decision making. 🌐 Visit https://lnkd.in/gXTNEcch for more information. #SuperInsight #DataAnalytics #AI #AWS #Databricks #MachineLearning #BusinessIntelligence #DataVisualization #TechInnovation #Automation #BusinessTransformation #DataDriven #CloudComputing #DigitalTransformation #EnterpriseSolutions #GenerativeAI #GenAI

🌟 Exciting News! 🌟   We are thrilled to announce that zeb has achieved the prestigious Amazon Web Services (AWS) Generative AI Services Competency! This recognition underscores our expertise in leveraging AWS technologies to help clients unlock the full potential of Generative AI, driving innovation and operational efficiency.   At zeb, our mission is to transform organizations through cutting-edge AI solutions. Our flagship product, SuperDesk, exemplifies this commitment by revolutionizing service desk operations, streamlining workflows, and enhancing productivity. With advanced technologies like Amazon Bedrock and Amazon SageMaker, SuperDesk seamlessly integrates with platforms such as ServiceNow, Jira, Zendesk, Salesforce, and HubSpot, providing exceptional value and results.   Key Highlights: 🔹 AWS Generative AI Services Competency: A testament to our technical proficiency and proven track record in delivering transformative AI solutions. 🔹 SuperDesk: Our AI-driven service desk transformation solution designed to boost efficiency and customer service. 🔹 Comprehensive AI Solutions: From ideation to production deployment and AI-focused managed services, we ensure your data works smarter for your business. This achievement reaffirms our commitment to driving digital transformation and helping our clients achieve exceptional results through innovative AI applications.   For more details, check out our press release: https://lnkd.in/gfUUmUXR Visit us at www.zeb.co and www.superdesk.ai for more information. #zeb #AWS #AI #GenerativeAI #DigitalTransformation #Innovation #Productivity #CustomerService Cision

So excited to be featured on this list of function specific Generative AI offerings on the #AWS Marketplace with SuperDesk! SuperDesk provides powerful gen AI-driven service desk transformation solution that is designed to streamline support workflows, improve productivity, and enhance customer service. We do all this leveraging Amazon Bedrock, Amazon SageMaker, or Databricks DBRX and seamlessly integrating with platforms like ServiceNow, Jira, Zendesk, Salesforce, and Hubspot. zeb delivers SuperDesk via Professional Services and offers Managed Services via our AI OpsAdvantage program for ongoing maintenance. More information on SuperDesk: https://superdesk.ai https://lnkd.in/eBeJ62rE More information on AI OpsAdvantage: Managed Services for AI Implementations: https://lnkd.in/eBViCyrS #aws #awspartner #awsmarketplace #superdesk #genai #ai #bedrock #databricks #dbrx #anthropic

🤗 We're excited to announce that our platform SuperDesk is now available on the Amazon Web Services (AWS) Marketplace!  Explore SuperDesk on AWS Marketplace ➡️ https://lnkd.in/d8qNVP8d  Why choose SuperDesk? Our comprehensive AI-powered service desk augmentation solution tackles the challenges of inefficient support workflows, prolonged resolution times, and high operational costs. By leveraging Amazon Bedrock, Amazon SageMaker, or Databricks DBRX, SuperDesk integrates seamlessly with platforms like ServiceNow, Jira, Zendesk, Salesforce, and HubSpot, centralizing support operations and fostering continuous improvement.     Key Features: Platform Agnostic Integration: Integrates effortlessly with your existing platforms, enhancing ROI and streamlining workflows while being deployed in your AWS account for greater security and control. Incident Management Automation: Automates the entire incident management process from intake to resolution, ensuring efficient and timely support through advanced AI capabilities. Customer Service Assistance: Acts as a virtual customer service representative, providing personalized support and addressing inquiries promptly. Knowledge-base Augmentation: Enables real-time updates to your knowledge base during incident management, ensuring accurate and up-to-date information is always available. Enterprise-wide Search: Provides a centralized platform for enterprise-wide search, allowing employees to quickly access relevant information across various systems and databases. Human-Centric AI Assistance: Leverages advanced AI technology to augment human agents, delivering faster, more accurate responses and improving overall customer satisfaction.     Value Additions: Cost Efficiency: Optimize your operations and slash costs by up to 40% annually through efficient resource utilization and automated processes. Enhanced Productivity: Improve productivity by up to 65% by freeing up your team to focus on high-value tasks and allowing AI to handle repetitive processes. Improved Accuracy: Achieve response accuracy of up to 85%, providing faster and more precise support with AI-driven capabilities. Proactive Support: Proactively address issues before they impact operations, minimizing downtime and enhancing overall productivity. Discover how SuperDesk can revolutionize your IT, eCommerce and Customer Service experience  🔍 Learn more about how SuperDesk powered by zeb can transform your business on AWS Marketplace ➡️ https://lnkd.in/d8qNVP8d  #zeb #AWS #ServiceDesk #AI #GenerativeAI #Automation #ServiceDesk #CloudSolutions #SuperDesk #servicedeskautomation #customersupport #automation #customerservice

Welcome to SuperDesk – a generative AI powered IT and customer service desk experience built on top of your native cloud platforms with components like AWS Bedrock and Databricks DBRX and with connections to your platforms for IT and customer service management like ServiceNow, Freshdesk, Zendesk, Salesforce, Hubspot and more. We are incredibly proud to be one of the first Gen AI products built with the optionality to use the services and tiers of compute you would like – from harnessing the power of foundation models available on AWS Bedrock to the incredible open source model performance of Databricks DBRX. We also offer the ability to connect with your existing data warehouses and purpose built databases on AWS Redshift, PostgreSQL, MySQL as well as the Databricks Data Lakehouse and Unity Catalog for additional inference context. With over 100+ prebuilt automated workflows to support your L1 and L2 IT and customer service needs, we're excited to give our customers immediate results and ROI while increasing standards of service. Learn more at www.superdesk.ai and reach out to us at sales@zeb.co to see a demo and understand how SuperDesk can work for you! https://lnkd.in/gukTzSFd #zeb #superdesk #generativeai #AI #aws #databricks #amazonbedrock #servicenow #freshdesk #zebdesk #salesforce #hubspot #awsredshift #postgresql #mysql #datalakehouse #servicedeskautomation #customersupport #automation #customerservice Amazon Web Services (AWS) Databricks zeb