Supporting your colleague with new customer service changes? Here's how to help them master it.
Customer Support
Perspectives from experts about the questions that matter in Customer Support
Updates
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Ever been on a tricky call with a client where keeping your cool felt impossible? It's all about active listening, a calm voice, and clear solutions. What's your go-to strategy for those tough conversations?
Dealing with a challenging client on the phone. Can you keep your cool and maintain professionalism?
Customer Support on LinkedIn
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If you’ve hit a snag in your customer support flow, don’t fret! By automating the mundane, clarifying team roles, and embracing feedback, you can turn chaos into order. How have you tackled bottlenecks in your workflow?
You're facing customer support workflow bottlenecks. How can you streamline processes for maximum efficiency?
Customer Support on LinkedIn
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Soothe frustrated customers with these key communication tips.
A customer is getting more frustrated with each email. How can you turn the situation around?
Customer Support on LinkedIn
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Struggling to balance complex customer issues with quick inquiries? Discover effective strategies to streamline your customer support.
You're juggling complex customer issues and quick inquiries. How do you find the right balance?
Customer Support on LinkedIn
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Dealing with a flood of critical support issues? Discover strategies to manage and resolve them promptly and effectively.
Your support lines are flooded with critical issues. How do you resolve them promptly?
Customer Support on LinkedIn
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Dealing with billing issues? Show empathy by acknowledging concerns, being clear and offering solutions.
You're facing billing discrepancies with a client. How can you show empathy in your explanation process?
Customer Support on LinkedIn
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Handling demanding customers during peak times? Here are strategies to keep them happy while maintaining efficiency.
A customer demands personalized service during peak times. How do you keep them satisfied?
Customer Support on LinkedIn
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When service downtime strikes, here's how to keep your customers reassured and responsive.
Service downtime is affecting your customers' operations. How will you handle their demanding requests?
Customer Support on LinkedIn
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When colleagues over-share: Strategies for keeping it professional
Your colleague keeps dumping emotional burdens on you. How do you handle the constant weight?
Customer Support on LinkedIn