Using new tech for customer service? Measure its impact by tracking response times, gathering feedback, and analyzing cost savings.
Customer Service
Perspectives from experts about the questions that matter in Customer Service
Updates
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When a customer asks for too much: A guide to handling discount demands
You're faced with a customer demanding an unrealistic discount. How do you handle their request effectively?
Customer Service on LinkedIn
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Dealing with personality clashes in a call center? Here are practical strategies to keep the peace and boost productivity.
You’re managing personality clashes in a high-pressure call center. How can you keep the peace?
Customer Service on LinkedIn
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Share your strategies for integrating customer feedback
You're striving to enhance personalized service. How can you integrate customer feedback smoothly?
Customer Service on LinkedIn
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Engage customers effectively: Balancing efficiency and personal touch.
Balancing efficiency with personalization in customer interactions: Are you able to find the sweet spot?
Customer Service on LinkedIn
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Facing peak support hours? These strategies can help you maintain quality service even when things get busy.
You're facing peak support hours. How can you ensure a positive customer experience?
Customer Service on LinkedIn
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Keep your customers coming back with these satisfaction strategies.
You've resolved customer complaints, but how can you ensure their satisfaction moving forward?
Customer Service on LinkedIn
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Balancing speed and accuracy in handling customer inquiries can be challenging. Use these strategies to keep your service top-notch.
You're swamped with high-volume customer inquiries. How can you balance speed and accuracy effectively?
Customer Service on LinkedIn
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Tips for Personalized Service in Tough Customer Situations
You're facing difficult customer interactions. How do you maintain personalized service?
Customer Service on LinkedIn
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Personal issues affecting your call center team? Use these strategies to restore harmony and boost productivity.
Personal issues are straining your call center team's dynamics. How do you restore professional harmony?
Customer Service on LinkedIn