Next Generation Experience Events

Thank you to everyone who made NGPX such a memorable event! To celebrate this incredible gathering, we’re excited to give back to the planet by partnering with One Tree Planted to plant 200 trees. This amazing nonprofit is dedicated to global reforestation, raising awareness about the vital role trees play in our world, and encouraging sustainable actions that make a real difference. Thank you for being part of the NGPX community and contributing to a greener future! 🌳 #NGPX #OneTreePlanted #biodiversity #sustainability

Day 1 of #CXFS Connect was a huge success! We had great sessions on Human Centric Design, AI innovations, Enhancing Customer interactions and more from leaders of companies like Edward Jones, Morgan Stanley, KeyBank, Nationwide, MSU Federal Credit Union, UBS, Allworth Financial, and Medallia.

Thank You for an Unforgettable NGPX 2024! We’re so grateful to our speakers, sponsors, and attendees for making NGPX 2024 truly unforgettable. Together, we explored groundbreaking solutions, shared invaluable insights, and built lasting connections that will shape the future of patient experience. Until next time, let’s keep the momentum going! What was your most memorable moment from NGPX? Share with us below! ⬇️ #NGPX #HealthcareInnovation #SeeYouNextYear

And that's a wrap on NGPX 2024! Thank you to our amazing speakers, sponsors, and attendees. It wouldn't be NGPX without your enthusiasm, openness, and energy. See you next year? Drop a comment if you were at #NGPX

A huge thank you to Swati Mehta MD, FACP, SFHM, CPXP and Elizabeth L. Holder, Ed.D. for their incredible insights during today’s keynote on Embracing Diversity, Equity, and Inclusion: Elevating Patient Experience Through Authentic Interactions. Their thought-provoking session highlighted the critical role of DEI in healthcare, offering practical strategies to foster authentic connections, address health disparities, and create culturally competent environments. Thank you both for challenging and inspiring us all! #NGPX #DEI #PatientExperience #HealthcareLeadership

Excited to kick off Day 3 of #NGPX! Don't miss our first keynote of the day - Delivering a Sustainable Acute Care Patient Experience Strategy in a Large, Complex Health System with David Wall advent and Marcela Reyes MSN, CPXP, CCMP from AdventHealth

A huge thank you to our amazing attendees for bringing energy, insights, and thoughtful conversations to every session on day 1. From thought-provoking panels to exciting networking opportunities with industry leaders, we’re walking away inspired and ready for more! What's your favorite takeaway from NGPX so far? Let us know in the comments below ⬇️ #NGPX #patientexperience #community

My second Pecha Kucha experience is now in the books! What a great way to start my first time at #NGPX, sharing my response in 6 minutes and 40 seconds to the prompt “The Do’s and Don’ts of Leading an Excellent Experience.” To our phenomenal host and guide Richard Corder FACHE, thank you for creating the vibe that you do from invitation to execution. And to my fellow panelists, thank you for your wisdom and passion for this work: Kristy Gay Peggy Greco, Ph.D. Christa Peters 🤎 Now, back to diving in to Experience strategy and network with the innovators and leaders here in Palm Springs! ✨ 📸 Pantea Vahidi, RN ☺️

A privilege to serve as host to the Pecha Kucha panel at #NGPX24 this week. Thank you Charleen Ring and team for the warm welcome and for creating the space to create something different… And wow! Thank you to the incredible Peggy Greco, Ph.D. Kristy Gay Christa Peters and Seanna-Kaye Denham Wilks, Ph.D. for sharing your “Dos and Don’ts of leading an Exceptional Experience…” You covered a lot of ground in a short (6:40) amount of time… you shared your stories, experiences, lessons and insights and you left everyone with an appreciation of the authentic leaders you are… and the difference that your work is making in the communities you serve. Brilliant! Thank you!!! #humanexperience #excellence #compassion #listening

Healthcare is evolving at lightning speed, fueled by tech breakthroughs and shifting patient expectations. During our recent panel with Jennifer Baron, CPXP (Chief Experience Officer, NRC Health), Brian Carlson (Vice President, Patient Experience, Vanderbilt University Medical Center), Dr. Regina Shupe DNP, RN, CEN (Executive Director of Patient and Guest Services / Chief Experience Officer, The Christ Hospital Health Network (TCHHN)), Elena Gonzalez (Patient Experience Manager, El Camino Health) we unpacked how to craft the ultimate patient experience—but there’s still work to do. Did you know 82% of people are only somewhat satisfied with their mobile engagement platforms?Where do you stand? Dive into our report, The Digitization of the Patient Journey, for fresh insights and actionable strategies. Let's break through the barriers together! 📲 https://bit.ly/4fzssU7 #HealthcareInnovation #PatientExperience