Frost & Sullivan Events

Has your growth become stale? Business development stagnant? Is your market tapped out? Even if you own 99% market share (and let’s face it, we both know you don’t), there’s still opportunity for 1% more. Instead of looking for new business, why not make your current customers true disciples or evangelist of your brand? Darren Stavely, Vice President, Operations, Corpay, will kick off our 21st Annual Customer Contact East this April with his session on CX-Driven Growth Opportunities. We can't wait! Join us. Check out more of our agenda here: https://frost.ly/bft #FrostCC #CXGrowth #MarketShare #CustomerRetention #CXStrategy #BrandChampion #brand

Frost & Sullivan wishes you and yours a very happy holiday season ❄️

On February 11, we'll be meeting at SkySong, The ASU Scottsdale Innovation Center to hear from experts in innovation, tour the center, and network with fellow #innovators to strengthen strategies for 2025. We're excited to kick off the day with a welcome from Kimberly Hanes, Associate Director, Economic Development, Arizona State University, who works with community partners and municipalities to drive business relocation and expansion in Arizona. ‼️ Don't miss out - If you register during the month of December, you can bring a guest for FREE. Learn more here: https://frost.ly/bdq #FrostInnovate #Innovation #SkySong #AZInnovation

Happy Friday! We come bearing gifts: enjoy the latest edition of the #CustomerEngagement newsletter! In this issue: - Unlocking Growth with AI-Powered Customer Experience by Alpa S., Global Vice President of Customer Experience, Frost & Sullivan - Redefining Luxury in the Modern Contact Center Environment by Chad Anderson, Vendor Manager of Customer Care Operations, Mercedes-Benz USA - How To Prioritize and Compartmentalize for Work Success and Life Satisfaction by Andrew Deutscher, Founder, Regenerate Read on --> https://frost.ly/bcx #FrostCC

Don't miss out on our first Innovation Workshop & Tour of 2025. 📍 February 11th, 2025 | Arizona State University Skysong Innovation Center. More info here: https://frost.ly/b21 #FrostInnovate

We're thrilled to share this edition of the Customer Engagement Newsletter, full of #CX insights and a recap of our 20th Anniversary Customer Contact West. Check it out: - Valuable Insights from the 20th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange by Michael DeSalles, Principal Analyst, Frost & Sullivan - Meeting Evolving Customer Expectations by Miya Gray Torain, Vice President, Customer Experience and Engagement, Pfizer - Contact Center Solutions Outlook for 2024 by Sneha Nair, Content Innovation Manager, Frost & Sullivan Click here to read --> https://frost.ly/b80 #FrostCC #FrostCX #CustomerEngagement #CustomerContact #ContactCenters #CXSolutions #CustomerExpectations #CCW

New innovation content out now! 💡 Read the latest quarterly Innovation Newsletter to find: - The AI Evolution: Five Ways to Empower Teams and Drive Innovation Beyond IT by Alex Goryachev, Author and Speaker, Strategy & Governance Lead, Dell Technologies - Which Emerging Technologies Will Drive Future Business Growth? Frost & Sullivan Newsletter Excerpt - CAPSTONE VIDEO – Creating an Environment for Product Strategy Teams to Thrive by Neil Goodrich, Chief Innovation Officer, Envista Forensics You’ll also find valuable industry info and details about our upcoming innovation workshops! Check it out here: https://frost.ly/b69 #FrostInnovate #InnovatonInsights #innovate #AIEvolution #EmergingTechnologies #BusinessGrowth

21 years strong! We're looking forward to being in Ft. Lauderdale again this coming April 😎 Working on your 2025 event plans? Reach out to events.us@frost.com and make sure the 21st Annual Customer Contact East: A Frost & Sullivan Executive MindXchange is on your calendar. #FrostCC

Join us February 11th, 2025 at the Arizona State University Skysong Innovation Center. More info here: https://frost.ly/b21 #FrostInnovate

Save the date for The 21st Annual Customer Contact East: A Frost & Sullivan Executive MindXchange happening April 6 - 9 in Ft. Lauderdale, Florida ☀ Learn more: https://frost.ly/b19 #FrostCC