How to Craft Communication Training Employees Will Value

Does your team need to:

• Communicate more effectively, 

• Build stronger relationships with coworkers and clients, and 

• Improve overall teamwork?

If the answer is “yes”, the solution is communication training. It’s the foundation for better collaboration and lasting success. 

Here are 5 tips to help you create communication training that works. 

*This article is the abridged, adapted version of the blog post originally published on the Pumble blog: https://pumble.com/blog/communication-training-for-teams-tips/ 

#1: Create inclusive training 

Since communication is integral to your team’s daily routine, everyone should be included in communication training. Regardless of their role or department, everyone at least participates in internal communication, making them a great candidate for skill development. 

Beyond the basics, you should also create training programs for specific groups such as customer service reps or salespeople. 

Whichever kind of communication training you’re working on, shape it around areas that need the most improvement.  

It’s also helpful to create spaces in your internal communication app, such as dedicated channels, where your team can practice and discuss their new skills. This will be their go-to point for any questions or insights regarding the training.

#2: Promote hands-on learning

Another effective way to ensure learning is by encouraging your employees to participate in the training and practice their skills.

Take your program from a simple presentation to a silent audience to an interactive experience that includes exercises that promote engagement. 

Host your training sessions via video conferencing and share your screen to promote collaboration and a deeper understanding of the material.

Save your sessions by recording the meetings and sending them to your team so they can revisit them anytime. Also, share related files like handbooks and practice tests to keep the learning going. 

#3: Collect and apply feedback

After the communication training, gather feedback through direct messages and anonymous questionnaires. Use this insight to improve your future sessions and make them more interesting and effective for your team.

You can pose questions or start a discussion in your dedicated channels, and encourage contributions in the threaded conversations so all your feedback is organized and easy to access when needed. 

Acting on feedback will ensure your future training is well-received and successful.

#4: Evaluate your results

Aside from feedback, look at:

• Job performance, 

• Customer satisfaction, and 

• Team morale.

If these areas improve, it’s a clear indication that the training is making an impact. 

Additionally, conduct post-training tests to see how much has been learned, highlighting areas that need more development in future sessions.

You can also assess training effectiveness by tracking team productivity, such as how efficiently projects are completed or issues are resolved after training.

Ultimately, keeping an eye on team communication over time might be the best way to assess your training’s success. If you notice that skills aren’t being put into practice, consider adjusting your program accordingly. 

By consistently reviewing results, you can ensure your training evolves to meet your team’s needs. 

#5: Make it a long-term effort

Strong communication skills are essential for your team’s growth and overall success, so it’s important to make training an ongoing priority. 

Break the material into smaller sessions spread over time to keep it manageable and engaging for your team. Regular, bite-sized training can help employees retain and apply new skills more effectively. 

Instead of waiting for issues to arise, schedule training as a routine part of your workplace development. This fosters a culture of continuous improvement and better collaboration. 

Improve communication training with Pumble

Whether you’re preparing for a big project or aiming to improve everyday interactions, it’s always the right time for communication training. 

Give your team the tools they need to practice and apply their skills with ease. 

With Pumble, you’ll find everything to support successful communication training – all the features we’ve mentioned and more!

Ready to empower your team? Try Pumble today!