From Motel to Multifamily: How Wilder Management Solved Package Chaos With Fetch
When Wilder Management, LLC., a boutique property management company, set out to convert an old motel into a vibrant multifamily community, they knew they needed to think differently about every aspect of operations. Located just minutes from downtown Nashville, The Wilder now offers studio apartments with top-tier amenities that cater to a diverse range of residents. However, as with any property management venture, unique challenges quickly arose — and package management was at the top of the list.
For a small but ambitious company like Wilder Management, managing packages for dozens of residents with limited space was more than a logistical hurdle; it was a strain on resources and a potential liability. With Fetch, they found a scalable, offsite solution that not only addressed package management but also enhanced their residents’ living experience.
Here’s how Fetch became a game-changer for The Wilder.
Limited Space, Big Demands
Unlike a traditional apartment complex, The Wilder lacked a dedicated package room or storage area.
“Our storage space consisted of taking units offline to create storage for furnishings,” said Rachel Towns, who oversees Wilder’s operations. “So having any kind of package room was never going to work for us.”
The team also faced time and labor challenges. Sorting, storing, and delivering packages for residents took valuable hours out of their day — time better spent on potential leases and maintaining the property. Additionally, the liability of lost or damaged packages added stress to their already demanding workload.
“For a small business like ours, removing ourselves from the financial liability of package management was a relief,” Rachel explained. “We needed to focus on putting heads in beds, not packages in hands.”
Offsite Package Management
With limited space and growing demands, Wilder Management turned to Fetch, a trusted solution they had used previously through Common Living, the property’s former management company. Fetch’s offsite package management service offered the perfect fit, addressing storage, liability, and resident satisfaction all at once.
One of Fetch’s key advantages is its seamless integration process. “The Fetch team was responsive and helpful,” Rachel shared.
“They provided reports that made it easy to identify residents who hadn’t signed up yet so we could send them all the information they needed to get started.”
The Wilder’s residents now enjoy flexible delivery options as part of their amenity fee, which also covers utilities. During the move-in process, new residents receive clear, step-by-step instructions on how to set up their Fetch account. This proactive approach has made Fetch an integral part of the resident experience.
Time Savings and Satisfied Residents
By outsourcing package management to Fetch, The Wilder’s team has saved significant time — time they can now dedicate to leasing and property maintenance. “Handling packages for 60-70 residents can take 5-10 minutes per package,” Rachel estimated. “That adds up to several hours every day.”
Fetch’s ROI calculator supports this claim, showing that for The Wilder’s 97 units, the team saves roughly 15 hours each week. This equates to over $13,000 in annual labor cost savings.
More importantly, Fetch has enhanced resident satisfaction. Offering expanded delivery hours and a personalized experience, Fetch allows residents to define delivery windows, specify drop-off locations, and even request “Do Not Knock” options for added convenience.
“Residents appreciate the extra security and flexibility Fetch provides,” Rachel said. “It’s an amenity that sets us apart.”
A Proven Partnership for Growth
By outsourcing package management, Wilder Management can focus on growing their portfolio while providing residents with an unparalleled living experience. For properties looking to tackle package chaos, Fetch offers a scalable, cost-effective solution that works.
Ready to streamline your package management? Let’s talk!