Field Service: Build your Business Case for Dynamic Scheduling!

How do you determine what success looks like in field service? And as an operator, where do you begin a project to optimise for the long term? Intelligent, dynamic AI technologies are already available and market tested, and growing revenues. With your ecosystem already working for you, which workflows will you boost with well-placed assistive AI?

The specific benefits of field service automation are as individual as your business case - over and above making the move financially worthwhile. Value creation lies not in cost savings, but implementation in ongoing business and everyday management. In this highly competitive market, imagine features that will help you to retain your customers and your skilled field employees.

Before a project begins, it is critical to use real data to contrast and determine the value expected, and over what period of time. Projects must address questions and starting points, a solution's potential, and ways to create joint value between humans and machines. A key success factor: Everyone on board.

This time, our newsletter highlights resources to help you build your business case for investment into real-time field service operations: With action plans, on-demand video demos, research deep-dives, and a look into growing your field business with the after-sales market.

Action Plans: Invest Now to Improve Field Operations

With squeezed budgets, inflation seen in recruitment, parts, and fuel; efficiencies and high productivity across your field service operations are under the microscope. A choice to 'save' on investment now is a recipe for lost customers and future business later down the line.

If you're tasked with improving operations and quality, you know that bidding for internal funding can be a long process. Here, we're sharing our experience to provide you with discussion strategies to win C-Level on to your side - and to gain the technological investment your field services need. Read more.

Your Invitation: Smart Scheduling meets Cutting-Edge Telematics

Discover how to transform your field service operations with smart scheduling and advanced telematics. This webinar presented by Webfleet and FLS will show you how to boost efficiency and customer satisfaction in today's fast-paced service industry.

What You'll Learn

• Top 10 challenges in field service scheduling and how to solve them

• FLS' innovative optimisation tools

• How Webfleet's real-time data improves service delivery

• Real-world success stories and ROI analysis

Why Attend?

• Master cutting-edge tech for operational excellence

• Overcome persistent field service hurdles

• Harness real-time data to enhance service visits

• Get exclusive resources and special offers

Attendees will receive insightful handouts from FLS and Webfleet on how to improve field service operations.

Register now to secure your spot in this high-impact webinar. Can't attend live? Register and we'll send you the recording!

Your First Steps into AI: Creating Value in Field Service

Field services continue to seek longer-lasting value from their operational technology projects, especially at a time where digital transformation has turned customer service and service models on their head.

An example: Companies are competing for contracts that recognise customers decide for themselves when, where and how they want support. To realise this value, all processes must be tailored to meet contract requirements.

The key to modern, permanent value creation lies in technology that utilises intelligent algorithms and machine learning. In short: Artificial Intelligence. Learn more about building service models and automation value, plus, growing your operation when you read more.

Featured Resource: HSO Lunch and Learn: Service Your Customers Faster (On-Demand Video)

In this 30-minute Lunch & Learn session hosted by FLS Partner HSO, Simon Spriggs introduces how FLS VISITOUR brings you more flexibility, planning ability, and enormous cost savings.

This session includes a demo of the unique in-day re-optimisation that powers FLS VISITOUR and proves the value of real-time field service management with embedded, time-of-day route planning.

• Understand authentic, real-time field scheduling optimisation

• Ensure shorter, precise appointment times and an optimal use of skills and resources

• Lower costs and increase revenue

• Where FLS VISITOUR extends beyond capabilities provided by Resource Scheduling Optimization (RSO) in Dynamics 365.

Click here to watch!

Research Deep Dive: Take these Quality Measures into Your Project!

FLS VISITOUR has been in use at Netze BW GmbH since 2008. Today more than 600 field technicians are managed in their daily work and almost 400,000 operational tasks are completed each year.

In this research write-up (and with over a decade of FLS VISITOUR experience) meet the Head of Data and Applications who generously shares the challenges and outcomes of designing field workforce management processes within a complex utility company.

Before you start your next project, learn the aspects of measuring and mastering quality, plus the characteristics of good deployment control. Recommendations for action are through the link.

Extend your Field Services into The After-Sales Market

What happens to parts and equipment after a sale? Ideally, they're used in the manner they were designed. After-sales activities in the field (mostly at the installation site) can help an OEM or dealer business stand out from the competition, build long-term customer loyalty, and generate revenue through word-of-mouth.

Before you make the move, get to know how field service for the after-sales market works and where to begin your journey. Read more.

Accelerated Procurement Paths for Field Service Solutions

Frameworks can significantly speed procurement with streamlined structures to reduce the time and complexity involved with adopting software solutions. Along with accelerating the path for project teams, there are certifications that field service operators should demand from their developers - signalling reliability, quality, and compliance.

• ISO-certified companies are more likely to deliver consistent quality, adhere to safety and environmental regulations, with standardised processes that can lower costs and improve timelines.

• Cyber Essentials Plus underscores a company's commitment to maintaining the highest standards of cybersecurity, safeguarding of sensitive information, and ensuring the security of its digital infrastructure.

• Financial Supplier Qualification System (FSQS) certification provides a standardised mechanism for collecting and managing supplier compliance and assurance information. All field service sectors from Insurance, to Healthcare, and Home Maintenance Services, will at some stage handle sensitive financial customer data.

FLS is committed to responsible business practices that make it easier to do business and we are pleased to announce a successful application to G-Cloud 14. This second successful round sees FLS VISITOUR achieve a listing after again demonstrating support for UK Government's digital mission. Read more.

Partner Spotlight: FLS & Omfax

The FLS Partner Programme brings together a valuable ecosystem of software and consulting services to improve customer experience, digital workflows, business processes, and efficiency through managed services.

Omfax Systems Ltd is a leading provider of Repairs and Enquiries Diagnostics for UK Housing. The Keyfax product suite provides repairs diagnostics for contact centre staff and tenant self-service, and integrates with all major Housing Management Systems and portals as well as Salesforce and Dynamics 365.

Keyfax ensures consistent and accurate diagnostics, with additional valuable tools such as visual assistance for reporting intake via video upload.

Secure the right SOR (Schedule of Rates) Code and Priority to optimise Field Scheduling

In repairs and maintenance, the SOR is a standardised list that details the costs for various repair tasks, including labour, materials, and equipment usage. Therefore, a SOR is essential for budgeting, quality control, and benchmarking against similar projects. It is used by field force operators including Direct Labour and contractor planners to recognise consistent resource management. SOR codes ensure a job is scheduled to the right person, booked for the right amount of time and includes the correct materials.

Keyfax is relied on to guide customer contact centre staff to assist tenants in diagnosing the right repair every time, which includes assigning the correct SOR, even if the organisation uses non-standard SORs. Learn more.

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