Comparing Trust Models Based on The Nine Habits Of Trust
The Trusted Executive
Creating a new standard of leadership defined by trustworthiness
The Nine Habits of Trust by The Trusted Executive is a trust model based on building trust as a leader in your organisation.
We have reviewed other trust models and compared them to our own.
ABCD TRUST MODEL
By Ken Blanchard
A – Able (demonstrate competence)
B – Believable (act with integrity)
C – Connected (care about others)
D – Dependable (maintain reliability)
By implementing the above, a manager can work on building a good and long-lasting relationship of trust with his employees and colleagues. The ABCD is the foundation for the so-called ‘language of trust’. The more managers, the more reliable they will become to their employees and the rest of their environment.
THE THREE C’S OF TRUST MODEL
By American Express
Consistency – Trust requires consistency because we can’t trust anything or anyone that we can’t repeatedly count on. Inconsistency erodes trust because it’s not predictable, dependable or reliable—it creates doubt, which is a signal not to trust. If we say one thing and do another, if we don’t hold ourselves responsible and accountable for following through on promises made, if we don’t offer transparency and enable others to know exactly where we stand, there will be no trust.
Competence – Trust requires competence because we can’t trust anything or anyone that can’t solve our problem, or get the job done. If we don’t have the capability to accomplish what others expect, there can be no trust. Incompetence—defined simply as long on promise and short on delivery—erodes trust, because it undermines credibility. When we are untested and unknown, establishing credibility begins with demonstrating competence.
Caring – Trust requires caring because we can’t trust those we believe don’t care about us. Caring is the softer side of trust, the most intangible, and often the most difficult to demonstrate (and growing more difficult with each new technological advance). But the practical aspects of caring aren’t complex. We just need to exhibit sincerely the kinds of behaviour's that tell others we care: responsiveness, confidentiality, empathy, objectivity, collaboration, self-disclosure, attentiveness, etc.