3 Ways to Ease Your Dealership Stress

The easiest way to eliminate dealership stress is to arm yourself with a BDC that is experienced, understands your dealership and won't break your bank!

Here are 3 reasons why you should be considering a professional BDC such as AllCall

1. We are fluent in multiple CRM's

Managing CRM tools will offer reporting functions, so it’s easy to see the customer detail and appointment info as well as how many units are sold, and what the profits and losses are on each deal. Monitoring the CRM is not only challenging but time consuming. We regularly check in and monitor progress to make sure the changes are working well for your dealership and provide you the clear reporting. It’s up to us, the BDC to give the sales team a boost. There’s no need to stress about wasting precious time and money on processes that don’t work. Every dealership is different and the plan needs to be tailored around your specific needs. That's why we're here. Take advantage!

2. Embrace the Appointment setting culture

If you need to close more deals you have to book more appointments. Every single day we work on customer communication skills to improve the chances of getting customers into your showroom. Confirming appointments helps ensure each car buyer is given the proper attention they deserve, which in turn will help increase customer satisfaction and retention success. You’ll be amazed at how much you can reduce stress when you’re not scrambling to deal with multiple clients all at once. This is delicate and requires a professional on the phone. This type of call with a customer isn't worth putting in the hands of someone who has not been trained on this type of communication. Put your trust in the professional that we daily train, manage, pay and qualify. The appointment is one of the most successful tools for the dealer and should be handled by those who know how to set them properly and manage them professionally.

3. We are the PROFESSIONAL at receiving and overcoming objections.

Being turned down can be difficult and overwhelming. We provide regular training to our agents in receiving and overcoming objections. The customer wants to know first that you the dealer, have their best interest in mind. This is usually where the objection comes from, this and affordability. Dollars are not going as far as they did just a few weeks ago. Communicating with the customer is critical for their understanding. Avoid too many open-ended questions. We offer the customer the information they need to be confident in shopping with you. In our communication we strive to help solve a problem. Self-awareness goes a long way in the BDC office. Thats why we perform personal-audits on a regular basis. How many appointments are being scheduled. How are the customers receiving the information we are sharing. Quality control is your friend and should be used every day to monitor the success of the agents calls. This is our responsibility and we manage it well with awards to back it up. You can rest easy knowing we have the wheel.