About
A CPaaS (communications platform as a service) lets developers add real-time communications features such as SMS messaging and voice call to their applications without the hassle of dealing with the global telecom infrastructure. Plivo's SMS API and Voice API and its Premium Communications Network give businesses a way to communicate with their customers anywhere in the world.
Cloud-based communications platforms provide a bridge between businesses and telecom carriers, programmatically connecting a business’s devices and applications via application programming interfaces (API) that provide all the code a business needs to incorporate communication functionality into their applications. On the back end, cloud communications platforms connect to telecommunication carriers and operators to route messages and voice calls on behalf of businesses.