About
Get better insight into every customer and employee interaction with MaxContact’s integrated speech analytics software. Speech analytics can improve your CX and productivity by providing better data and insight for actionable results.
It provides real-time and post customer interaction analysis of conversations, sentiment and productivity, helping you and your teams to understand the root causes of dissatisfaction, and trends triggering changes in contact volume.
By analysing every customer interaction, you significantly improve compliance, by highlighting high-risk or low-quality calls – whilst reducing your staffing costs.
This product is intended for
- Manager Customer Contact Center
- Contact Center Manager
- Head of Contact Center
- Contact Center Operations Manager
- Operations Manager
- Head of Customer Care
- Contact Center Director
- Call Center Director
- Call Center Manager
- Head of Compliance
Media
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Speech Analytics