About
Log, organize, and keep track of customer issues all in one place
Exceptional Customer Support
- Easy to use help desk management software
- Log, organize and track customer queries from one place
- Dashboard accessible to the support team
- Tracking of all completed tickets
- Capture time spent on each ticket
- Escalation management & Auto Notifications
- Customers are able to access ticket information through a web interface or via
email
- Shortened resolution times
- Email Integration
Key Features
- Automated workflows between agents
- Show/hide information based on user levels
- Integration with all modules for current account statuses etc.
- Auto prioritization based on agreement types
- Stock/Asset Tracking
- Checklists for knowledge transfer
- Automated ticket process from nominated email addresses
Media
Products media viewer
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Exceptional Customer Support
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Key features
Mobile app for when you on the GO!
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Track Key Support Metrics
Reporting provides the team with enough data to make informed decisions on the spot.
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