ALeRT BETTOR Customer Care
Corporate Learning Management Systems (LMS) by Focal Research Consultants
About
The ALeRT™ BETTOR Customer Care Training program is an ancillary resource for gambling operators in addition to their own policies, practices and staff training.
We provide service staff with additional information and skill sets for effective customer interactions as part of normal customer care. This helps gamblers make better decisions, making gambling safer for all those choosing to gamble.
In addition to our ALeRT™ BETTOR Protection System, operators also get our full ALeRT™ BETTOR Customer Care Training Program which provides broad coverage of a full suite of products, including:
ALeRT™ System Training (x3 video lessons)
ALeRT™ BETTOR Customer Care Training (x8 video lessons)
ALeRT™ Dashboard Training (x10 video lessons)
Safer Gambling Player Resources
Staff & Manager Guides
ALeRT™ Newsletters
FAQ
ALeRT™ Support
Account Overview / Sign Out
Media
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ALeRT BETTOR Customer Care Training Program
ALeRT™ BETTOR Customer Care Training Everything in one place for staff and manager training In addition to our ALeRT™ BETTOR Protection System, operators also get our full ALeRT™ BETTOR Customer Care Training Program which provides broad coverage of a full suite of products, including: ALeRT™ System Training ALeRT™ BETTOR Customer Care Training ALeRT™ Dashboard Training Safer Gambling Player Resources Staff & Manager Guides ALeRT™ Newsletters FAQ ALeRT™ Support Account Overview / Sign Out
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Training Dashboard and Customer Interaction Video Training
Staff & manager video training is conducted online. Operators can train staff on how to use the ALeRT System and how to better interact with venue patrons. The video training section of your portal consists of three online courses which contain various lessons beneath them for staff and managers. After each lesson, staff & managers take a short quiz as part of their training to qualify their understanding. In return, your organization can track staff and manager training progress in real-time.
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Manager & Staff Guides
Managers and staff can access custom-designed viewable and printable help and training guides in the BETTOR Customer Care Training Portal. These resourceful guilds help to better staff and manager understanding of how to use the ALeRT™ BETTOR Protection System and training portal as a quick review. Safer Gambling Staff Guide How to Use The ALeRT™ BETTOR Customer Care Training Portal Staff Interaction Levels ALeRT™ Managers Dashboard Guide ALeRT™ Glossary
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Healthy Bottom Line Player Resources
The Healthy Bottom Line Player Program is an independently tested evidence-based resource designed to actively support safer gambling by your customers. The use of the ALeRT technology lets staff reach out to at-risk gamblers at the right time. Identification is then linked to meaningful customer interactions, relevant resources, and referrals as part of a stepped-up customer care program. Provide customers with the right information and tools to self-assess and manage their player journey.
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Extended Help Materials & Support
The ALeRT™ BETTOR Customer Care Training Portal comes equipped with additional support features and resources to ensure operators are always up to date with the latest news, information, and system changes. Newsletters FAQ User Support
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ALeRT BETTOR Protection
ALeRT BETTOR Protection