Zomato’s Post

Transcript

Economics is not the only important element and we are deeply conscious of our responsibility to ensure the health, safety and well-being of our partners. Today's panel deep dives into the question of health and safety and well-being of Platform workers began. Platform workers sees a new type of workforce and probably we are among the first countries that have, you know, brought this concept into some legal framework. From your early experiences, what systemic challenges have you identified? 63% of platform workers currently use either motorized 2 Wheelers or bicycles to commute. The exposure level of platform workers when it comes to Rd. crashes is extremely high. We have to pay much attention for rainy days, we're busy days, some dangerous crossing, etcetera. Some of our research has shown that women struggle to access grievance redressal systems. Thinking specifically about gender and well-being, I think problems that some people face as a result of their identity are harder ones to fix, which is sometimes stigma. And more broadly people of non binary identity, what problems they specifically experience that are magnified for members of these communities. But I think largely the challenge that we see in Social Security delivery can be put in a framework, what we are calling the ER. So D is for discovery, is for eligibility. Is for application and R is for redressal agreements and there are literally challenges at every stage coming now to initiatives that have been started both by government as well as private sector to solve for some of what we just heard from was launched in 2021. It's a mega mega portal. Now we are trying to register all the types of *********** workers we are discussing to set up a new international labor standard relating to yes platform of equal economy workers. The key part of our. Work is actually not just the technical interventions, it is the pursuit part. It is to continue to working with ground authorities, ground agencies to ensure that the recommendations given are actually implemented. Today we have a learning management system where we are trained all the 40,000 plus agents. We're also training other nonprofits and community members and organizations on how to ask people questions and identify what they're eligible for and then also apply. And this round of questions focus on getting the job done. Who should really do. What one, of course our policy frameworks which are you know, within the industry. Second is the actual on ground initiatives, many of which Zomato has taken and hopefully they'll set the pace for the industry to also follow. Not everything is going to be solved by the eligibility criteria of the government because there are a lot of people who are still economically are not eligible for programs the code intends to provide. Welfare measures to all types of Over the time has come for us to come together and actually take some significant steps in this direction so we can plug the loss of life and limb. We have had a hearty and detailed discussion. Delivery is a tough, tough vocation and we know that we have to keep their well-being at the heart of everything that we do.