WNS’ Post

Here's an opportunity to explore some great insights about what customers expect while shopping or discovering products online. The more I've worked in the digital search space, the more I find myself being frustrated by search experiences because it is not easy to get right. These insights reflect even my own experiences.

Is your ecommerce search delivering what shoppers want? Our latest survey, featured in the State of Ecommerce Search and Product Discovery 2024, reveals eye-opening truths: 42% of shoppers rate ecommerce search as "average" or worse, and a staggering 68% say it's time for an upgrade. With rising customer expectations, retailers have an opportunity—and a responsibility—to evolve. Explore how personalization, AI, and more innovative product discovery can transform your customer experience in this must-read report. Read the report here: https://bit.ly/3XKn3Da. #StateofEcommerce #ProductSearch #ProductDiscovery #Ecommerce

🛍️ The retail industry has been undergoing a transformation in recent years, with online shopping steadily reshaping consumer expectations. 🔄 Yet, the advancements in artificial intelligence (AI) are pushing the boundaries of what’s possible in retail technology far beyond traditional e-commerce practices. 🤖 AI-powered solutions are changing how retailers manage their supply chains, engage with customers, and personalize shopping experiences. By integrating AI into every facet of retail, businesses can now deliver a more efficient, customized, and intelligent shopping experience, driving higher customer satisfaction and business growth. 🔍 Read more: https://buff.ly/4hoClFq #RetailInnovation #ai #ArtificialIntelligence #FutureOfRetail #fRetailTech #DigitalShopping

For today’s retail consumers, personalization is an expectation. Ensono’s latest expert insights, “Leveraging Data Maturity to Personalize Retail Shopping Experiences,” dives into how data maturity and AI can help retailers craft personalized experiences, enhance customer loyalty, and streamline operations. Discover more: https://okt.to/kLhToM #RetailInnovation #AI #CustomerExperience #MakeBetterHappen

AI is shaking up the retail game in ways we never thought possible—and it’s only getting started! From hyper-personalized shopping experiences, AI is changing how retailers connect with customers and grow their businesses. With 92% of U.S. retailers planning to supercharge their AI investments next year, it’s clear this isn’t just a trend—it’s the future. At Enactify.ai, we’re not just watching the AI revolution—we’re leading it. We’re here to help retailers turn AI into unforgettable shopping experiences that customers love. Ready to elevate your retail game? Let’s make it happen together. #Retail #AI #CustomerExperience #EnactifyAI #Ecommerce

🚀 Is Your Retail Business Ready for the GenAI Revolution? 🚀 Generative AI is changing the way retail operates—from automating customer support to personalizing shopping experiences. If you haven’t explored its impact yet, now’s the time. In our latest article, we break down how GenAI is transforming retail and how you can leverage these advancements to stay ahead. 👉 Read the full article to discover how GenAI can reshape your business Don’t get left behind. The future of retail is here. #Retail #GenerativeAI #AI #CustomerExperience #BusinessInnovation #RetailTech #Ecommerce #AIinRetail

🚀 Dive into the future of retail with transformative insights from the 2024 CommerceNext Growth Show! Discover how generative AI is reshaping the industry—from personalized customer experiences and operational efficiencies to data-driven marketing strategies and future trends in AI. Featuring insights from Walmart, Victoria’s Secret & Co., Chewy, Ulta Beauty and more, this article is your guide to leveraging AI for sustained growth in retail. Ready to stay ahead in the digital economy? Read the full article here: https://hubs.ly/Q02GWYLt0 #CN2024 #AIinRetail #AI #RetailInnovation #Ecommerce #Digital

Looking to transform the way customers find the perfect gift? 🎁 With Threekit’s Product Discovery AI, concepts like "Gift Guide" empower retailers to offer curated collections tailored to occasions, themes, and recipients. These intelligent tools not only simplify shopping but also create memorable customer experiences that inspire, engage, and convert. Discover more about how AI is redefining eCommerce journeys in our Product Discovery Glossary: https://lnkd.in/efvVkSBq #AI #eCommerce #Threekit #ProductDiscovery

AI: Your New Shopping Assistant AI is transforming the way we shop online! A recent study reveals how consumers are leveraging AI to enhance their shopping experiences: - Product Discovery: AI-powered search engines and personalized recommendations help shoppers find the perfect products. - Price Comparison: AI tools quickly compare prices across different retailers, ensuring shoppers get the best deals. - Virtual Try-On: AI-powered virtual try-on tools allow shoppers to visualize how products look on them, reducing return rates. - Customer Service: AI-powered chatbots provide instant support, answering questions and resolving issues efficiently. As AI continues to evolve, it will undoubtedly play an even greater role in shaping the future of online shopping. https://ow.ly/maiW50U153z #AI #Ecommerce #Retail #Technology #CustomerExperience

Did you know? According to EY Future Consumer Index, 71% of respondents (retailers) are actively using artificial intelligence on e-commerce platforms. That is a huge surge in AI usage that is being attributed to an increasing demand for personalized shopping experiences and efficient customer service which Canadians now prefer. With e-commerce booming, everyone’s looking for ways to make their shopping easier, whether it’s through smart product recommendations or quick problem-solving. Read our blog 'How Human-Centric AI is Changing Canadian Retail' to learn how companies like Walmart are using Voice Order and Text to Shop and is at the forefront of integrating conversational AI to enhance the customer shopping experience. With retail brands just starting to tap into AI's potential, how are you going to harness AI to revolutionize your operations? The answer lies right here 👉eTail Blogs https://bit.ly/3LrOZ7M #eTailToronto #eTail #eTail25