📊 The results are in: We delivered Q1 revenue of $2,402.7 million, +46.8% from the prior year first quarter. “We are seeing a strong pipeline for our AI and technology-led solutions, this allowed us to achieve the high end of our revenue guidance and our profit target for the quarter.” - Chris Caldwell, President and CEO of Concentrix. Thanks to our game-changers who are committed to tech-powered innovation creating end-to-end solutions that help brands grow across the world & into the future. https://ow.ly/NmzE50R2zk1 #DesignBuildRun
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Wall Street may have its doubts on AI, but our clients are seeing tangible results in the here and now! Learn more about Terazo's Unlocking AI & Twilio Workshop, you'l explore user experiences and processes that can create value with integrated AI and Twilio Products. Unleash the power of AI and transform your business with Twilio + Terazo:
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At Terazo, responsible AI is all about making sure enterprise data is secure, with our focus on data engineering and API development. If you’re curious about how we can help with your AI projects or just want to chat about keeping data safe and ready for AI, feel free to throw me a message!
Wall Street may have its doubts on AI, but our clients are seeing tangible results in the here and now! Learn more about Terazo's Unlocking AI & Twilio Workshop, you'l explore user experiences and processes that can create value with integrated AI and Twilio Products. Unleash the power of AI and transform your business with Twilio + Terazo:
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97% Ticket Deflection with AI? Tons of vendors are claiming X% automation – but yes, it's very possible. Wrapping up two quarters in my role as Head of AI Customer Experience, and reviewed some of our progress on Voiceflow's G2 Page. We’ve kept the team extremely lean – all while undergoing massive product updates, a 10x user growth, tied with exponential volume and issue complexity. From our G2, one of the shining lights of our platform is the CX function we've built: 1. Support Engineers of the future: Callum, Chidinma and Devina. 2. Customer Support AI Agent: Tico (deflecting 97% of Support volume) – spearheaded by myself and Nicolas. AI Agents and Human Staff operate side-by-side and serving as twofold Co-Pilots to our Support-team-of-the-future. Ahead of H2, we’re building alongside our customers and ecosystem partners maturing in the AI Agent space. If you want to build a scaleable Customer Ops function, reply or DM and I'll share how we did it on Voiceflow.
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FSI Sales Director | Global Account Management | Strategic Alliances | SaaS | FinTech | RegTech | Start-ups
I came across an insightful article on how GenAI is transforming the UK financial services industry. From enabling hyper-personalised customer experiences to enhancing operational efficiency and tackling regulatory challenges, GenAI is reshaping the way financial institutions operate. The article explores how GenAI drives smarter customer engagement, streamlines backend processes, and boosts decision-making in wealth management. It also emphasises its role in creating boundaryless transactions, open finance, and embedded finance, helping traditional players stay ahead of niche competitors. These advancements align with innovative offerings from Amdocs, which empower financial institutions with precision, personalisation and cutting-edge tools to thrive in a competitive landscape. If you’re curious about how AI is driving the future of finance, this is a must read! https://lnkd.in/enE4aiHZ #GenAI #FinancialServices #Amdocs
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Customer Experience (CX) is at the heart of everything we do! We’re proud partners of AVANT and excited to see CX + AI taking center stage. #CustomerExperience #CX #AI #TechInnovation #KaizenCX #AVANT #BusinessGrowth #Technology #Innovation #Partnerships
We are so excited to announce that we have acquired CX Effect, a specialty TSD laser-focused on CX and AI solutions! We are thrilled to enhance our already-deep bench with 40+ new CX and AI vendors, unique sales enablement and training opportunities, and even greater support, thus arming our TAs with the best sales weapons in the industry. CX AI is the biggest and fastest-growing market opportunity for Trusted Advisors today, and this acquisition puts both AVANT and our ecosystem of partners and providers into a position to become leaders in this space. We’ll be hosting a fireside chat webinar tomorrow at 11 AM CT for any Trusted Advisors who would like to learn more about the acquisition! Register now to join us >> https://lnkd.in/grB85kGs You can also learn more about the acquisition here >> https://lnkd.in/grmuPq86
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Marketing and Promotion Manager of the Group Marketing Jobline & Agile coach at Orange
At the end, we always come back to the value that Telco & IT services bring to end users and enterprises, knowing which needs they have, and what use cases to develop in priority to address them. Let's go back to customer discovery basics 😉 #value #customerneeds #discovery
Orange: Technology for the sake of technology goes nowhere
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Inspirational Sales leader | Change Agent | Building High-Performance | Women in ICT Awards Finalist
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