If compassion had a voice, it would sound like Walton County Sheriff's Office dispatcher, Brittany Miller. On October 23rd, Miller picked up a 911 call to a poised but anxious woman on the other end of the line. The caller, whose first name is Jenn, is a counselor and on this day was making an in-person visit to one of her clients - a man in his 20s. But, when she arrived she knew he was in a manic state and his mental state was spiralling. As the visit progressed she got more and more worried for his safety and her own as he had made statements that he wanted to end his life. She was doing her best to be there for him but wanted to make sure he got help. She called 911 when his behavior got increasingly more agitated. Miller stayed on speakerphone providing a calm voice and, most importantly, listening and lending an ear while simultaneously advising EMS to respond in a way that would not escalate the situation that was unfolding. Monday, the caller, Jenn, visited Miller to tell her how much she appreciated her and to applaud her for how well she handled the entire call. Miller, who tends to shy away from praise, gave all the credit to Jenn for her dedication and empathy toward her client and for not giving up on him - even now. Calls like this happen every single day, sometimes multiple times a day. Most, never make it out of this small room for others to hear about. That's okay with Miller, who hopes she can just do her small part to help one person at a time.
Walton County Sheriff's Office’s Post
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911 Coordinator Okaloosa County Sheriff’s Office Emergency Number Professional (ENP) Emergency Communications Board Member 2020-2024. (formerly E911 Board)
2moWay to Shine B 💛🖤💛🖤