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7 words to describe our business: "Ritz Carlton service with Hampton Inn pricing." At WOW, you can experience the luxury of Ritz Carlton service and affordability of Hampton Inn pricing simultaneously.

Thanks Michelle from Marriott Hotels Docklands Melbourne! Gratitude is a powerful force in any professional journey. Today, I find myself reflecting on the wisdom of Daniel Pink's phrase from his MasterClass "No matter what you do, you are in sales." While initially daunting, this truth showcases my own career evolution. Several years ago, I hesitantly ventured into the realm of sales, determined to defy the stereotypes often associated with the profession. Rejecting the notion of cold calls and scripted pitches, I sought to learn from every encounter, understanding that business ultimately revolves around people. Throughout my career, spanning diverse organizations of varying sizes, I've come to realize that common challenges unite us all, yet it is our attitudes that truly set us apart. Today, a simple yet profound gesture reminded me of the immense impact genuine passion can have. Michelle, from Marriott, took the time to craft a handwritten note and offer a complimentary treat, a gesture undoubtedly fueled by her genuine love for what she does. It begs the question: What can we do to inspire our colleagues/Team to go the extra mile? Simon Sinek's anecdote about Noah from the Four Seasons Hotel and Caesar's Palace comes to mind, underscoring the power of individuals like Michelle, who embody the spirit of exceptional service. Choosing to frequent the Marriott Docklands has been a deliberate choice for me, largely due to their staff's consistent warmth and the positive energy they share. I am deeply appreciative of the efforts of the entire Marriott team in fostering such an environment. Michelle, your energy is infectious, a reminder that a smile can brighten even the toughest of days. While this post may diverge from the typical HVAC&R content I share, it underscores my belief that passion and joy in our work contribute to a better world. And yes, HVAC&R plays a vital role in that vision. Thank you, Michelle. Let us all strive to find joy in our pursuits and spread positivity wherever we go. #gratitude #leadershipdevelopment

Reflecting on my one year journey as Brand Manager Fairmont The Norfolk , I am reminded of the power of storytelling in shaping a brand’s legacy. Managing a property with over 120 years of history has been both an honor and a responsibility—balancing tradition with innovation to create meaningful experiences that resonate with today’s discerning guests. This milestone is not just a personal achievement but a testament to the importance of vision, collaboration, and a deep understanding of what makes a brand truly timeless. As we continue to redefine luxury hospitality, I’m inspired by the potential of thoughtful marketing to connect, engage, and leave a lasting impact. Here’s to building brands that stand the test of time. #BrandLeadership #LuxuryHospitality #FairmontTheNorfolk #PurposeDrivenMarketing"

🌟 Why Work With Me? 🌟 As the Cluster Director of Sales for Hilton Garden Inn and the Royal Winchester Hotel, I’m passionate about creating unforgettable experiences for our guests and forging strong partnerships with our clients. Here’s why collaborating with me can elevate your next event, stay, or business venture: 1. **Expertise in Hospitality** With years of experience in the hospitality industry, I understand the nuances that make a stay exceptional. I leverage this knowledge to tailor solutions that meet your unique needs. 2. **Personalized Service** I believe in building relationships, not just transactions. I take the time to listen, understand your objectives, and customize my approach to ensure your vision is realized. 3. **Strategic Approach** My focus is not just on short-term success but on fostering long-lasting partnerships. I work closely with you to develop strategies that drive results and enhance your brand. 4. **Innovative Solutions** In today’s ever-evolving landscape, I embrace creativity and innovation. Whether it’s a corporate meeting, a wedding, or a special event, I bring fresh ideas to the table to make your experience truly memorable. 5. **Commitment to Excellence** At Hilton Garden Inn and the Royal Winchester Hotel, we pride ourselves on our high standards. I am dedicated to delivering exceptional service and ensuring every detail is meticulously handled. 6. **Community Focus** I’m passionate about supporting local businesses and initiatives. When you work with me, you’re not only choosing quality but also contributing to the growth of our community. 7. **Results-Driven** My track record speaks for itself. I am committed to achieving results that exceed your expectations, whether through increased bookings, enhanced guest satisfaction, or memorable events. Let’s connect and explore how we can collaborate to create extraordinary experiences together. Your success is my priority! Keeley.dennyschene@hilton.com #HiltonGardenInn #WinchesterRoyalHotel #SalesLeadership #HospitalityExcellence #Partnerships #EventPlanning #customerexperience #CommunityEngagement

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What's the strongest brand in hospitality today? Some might say Aman. But insiders know one of the fastest growing (and most profitable) brands is Jimmy Buffet's Margaritaville. Jimmy Buffett (may he rest in peace) and business partner John Cohlan have managed to translate the brand into a stunning business that spans media, restaurants, hotels, resorts, casinos, a cruise line, daiquiri makers, hammocks, retirement communities, RV parks, and more. The brand earns over $2 billion+ in revenue, about 10% of the size of Marriott Hotels, but under a single brand, compared to Marriott’s 32 lines. Expanding to new categories feels like an obvious strategy. But its actually quite difficult: Allbirds struggled to turn their shoe business into clothing.  Casper struggled to sell sleep products beyond the mattress.  Hilton owns hotels - but would you book a Hilton restaurant for your next trip? Or shop for Hilton branded merchandise? How did Cohlan and Buffett turn Margaritaville into a thriving empire? In short, by investing in the brand ‘idea’ of Margaritaville, and using that to inform the design of new products. I wrote up a full story on Margaritaville, as well as a new framework for how brands can expand to new categories. If you read it, let me know: What do you think of the product vs idea based strategy? Would you bet on the continued growth of Margaritaville? And does anyone want to visit the cocktail bar in Times Square with me… #marketing #hospitality #advertising #brand

Your Business is a "Hospitality Box" and the Customer doesn't come first. That's right - The Customer Doesn't Come First, they come Second. So what does Come First? "Making sure the people coming to work in your organization are having a Great Experience Coming to Work." Customers recognize - "is your Team focused on their work and are they having Fun with each other?" "The way you make people feel, is what they remember more than anything." "Always be Collecting Dots, so you can always be Connecting Dots." The art of hospitality by Danny Meyer, Union Square Hospitality Group - https://lnkd.in/g48a-Hfp

🔍 Understanding the roles in luxury management is key to achieving excellence in service. In our latest video, we break down the differences between an Estate Manager, House Manager, and Butler. Each role offers distinct responsibilities and contributes uniquely to the overall luxury experience. Enhance your knowledge of these vital positions in the luxury sector! Watch now. 🌟 #LuxuryManagement #CareerDevelopment #EstateManager #HouseManager #Butler #ProfessionalInsights

Are you in hotel sales? Then you will get this video and have a nice giggle 😄. When I was on property sales, it was always great to collaborate and participate in brand sales missions. Whether it was Hilton or Marriott brand sales missions ….. They were always a lot of fun. Lots of great friendships came out from these activations. I can think of a couple of examples right Cholo Reyes or Jayme Mitchell or Subin Menon ? Lol What are some good memories from you have from conducting sales missions with other sales professionals? Happy Saturday 👊🏼 And remember…… Nothing Happens Until Somebody Sells Something- my favourite Hotel Equities Value. #hospitality #hotelindustry #hospitalityindustry #sales