Vivacity Technologies’ Post

Now that we are a few days into our public launch of VivaCitadel with the City of Kelowna, we wanted to share a bit about our first few Property Information Requests (PIRs) through the platform. To date, we have helped the City of Kelowna process 8 requests from the public, all completed digitally through simpler and more streamlined forms, online payments and signatures, and a record response portal. In the completion of these first few PIRs, we have noticed that our realtor users seem to be overall happier with the process, and have been very engaged with the Vivacity Technologies team to help further improve the process. Some have submitted multiple requests and are very pleased with the speed of VivaCitadel and how easy it is to use. City staff have also been very receptive to the platform, bringing us important questions and contributing new ideas as they arise. Overall, we’ve been super happy with the response we have seen from our municipal and public users so far! They have been very diligent with reporting any issues with the platform, and we are happy to say all support issues have been resolved rapidly. We are looking forward to seeing a larger pool of realtors and other public users engaging with the platform soon!